The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space.
BMC Helix Platform leverages Helix GPT to integrate AI and GPT within enterprise service management, facilitating digital transformation through customizable workflows. With API integration, it connects seamlessly with various applications, though it faces stability issues and high costs, exceeding $100,000. Despite challenges like AD integration and cloud stability, enhancing its mobile experience and interface visibility improves service delivery across departments, offering potential value to tech buyers.
