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BMC Remedyforce [EOL] Reviews

Vendor: BMC
3.9 out of 5
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What is BMC Remedyforce [EOL]?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Get the BMC Remedyforce [EOL] Buyer's Guide and find out what your peers are saying about BMC Remedyforce [EOL] and more!
Buyer's Guide
BMC Remedyforce [EOL]
March 2026
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Helped 884,933 peers since 2012

Featured BMC Remedyforce [EOL] reviews

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PeerResearch reports based on BMC Remedyforce [EOL] reviews

TypeTitleDate
CategoryHelp Desk SoftwareMar 26, 2026Download
ProductReviews, tips, and advice from real usersMar 26, 2026Download
 
 
Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

  • "The solution is very flexible and provided us the opportunity to extend into items that were not provided to begin with."
  • "BMC Remedyforce is quite powerful."
  • "Basically, Remedyforce is a more powerful product."

Room for Improvement

  • "At the end of the day, it came to a point where we were trying to extend beyond what was available and the solution was no longer adding any more value."
  • "The ease of customization needs improvement."
  • "The customer service management (CSM) features are in need of improvement."

Pricing

  • "My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."
  • "BMC Remedyforce is extremely reasonable when talking about licensing costs."
  • "Licensing should be reviewed and understood before making the purchase."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our BMC Remedyforce [EOL] Buyer's Guide for additional reliable information.

Learn more about BMC Remedyforce [EOL]

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


BMC Remedyforce [EOL] was previously known as Remedyforce.

BMC Remedyforce [EOL] customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

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Product Categories

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Help Desk Software
 
BMC Remedyforce [EOL] Reviews Summary
Author infoRatingReview Summary
Software Consultant at ibl-unisys4.0I primarily use BMC Remedyforce for incident and change management. It's easy to set up, user-friendly, and stable. However, it lacks memory, UI customization, and integration capabilities. Additionally, internet dependency and email-only support can be inconvenient.
Information Security Analyst at a computer software company with 10,001+ employees3.5No summary available
CEO at a tech vendor with 10,001+ employees3.0We find this solution flexible and stable for IT service management, with responsive customer service. However, its dated UI, limited reporting, and lack of further value led us to upgrade to BMC Helix. I rate it 6/10.
Chief Technology Officer at a tech services company with 201-500 employees3.5I use BMC Remedyforce for incident, problem, and change management. Its reporting and incident matching are excellent. However, customization is difficult from an admin's perspective. I recommend it, rating it 7/10 after 20 years of use.
Principal Solutions Architect at a tech services company with 51-200 employees3.5I appreciated Remedyforce's stability and performance for our helpdesk. However, CSM features needed improvement, and the product is now deprecated, preventing a recommendation. I rate it 7/10.
Manager at a manufacturing company with 10,001+ employees4.0I use this stable solution for IT event recording and integration, appreciating its alarms and support. However, it's complex, requires BMC assistance, lacks online resources, and isn't scalable, which I find challenging.
Business analyst / Consultant at a consultancy with 1,001-5,000 employees3.0I find this solution clunky, slow, and not user-friendly, making even simple tasks complicated and time-consuming with too many clicks. Support is also unhelpful. Though stable and scalable, I don't like this product at all.
Jr Software Consultant at a tech services company with 201-500 employees3.5I use this banking solution for ticketing. While the knowledge base is valuable and it's scalable, I find the technical support poor, pricing high, and there are glitches. Better documentation and support would improve my 7/10 rating.