BMC TrueSight Reviews

Its use depends on the speed of installation.

It's good if you understand the systems and issues well.

The pricing could be better.

It is a stable solution.

It is a scalable solution. We have about five administrators using BMC TrueSight Operations Management.

The technical support is satisfactory.

The initial setup was straightforward. It took us about eight months to implement.

I rate this solution a seven out of ten, and I would recommend it to others. In addition, the solution is deployed on-premises.

I use the solution in my company purely for event management.

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue predominantly revolves around the cost.

My company's complaints regarding the product stem from the fact involving the cost of migration of the tool to BeyondTrust. In our company, we want to look at opportunities and see if there are any alternatives to BMC TrueSight Operations Management.

I wouldn't want anything to be introduced in the product since it has the job when it comes to the area of event management. I can do more with the product's dashboard and graphical features, which are all available in the upgraded version of the solution involving BeyondTrust.

I have been using BMC TrueSight Operations Management since 2011. My company is just a customer of the product

It is an extremely stable solution.

It is a very scalable solution. The product is extremely scalable and simple to use.

The solution's technical support is good. My company has no complaints about the technical support offered by the solution. I rate the technical support an eight out of ten.

Positive

I have experience with LogicMonitor. In my company, we use BMC for event management and not for monitoring. In my company, we use Intuit for our network monitoring, while we use LogicMonitor for smaller customers and system monitoring.

The product's initial setup phase was easy due to the fact that we had BMC TrueSight products in our company's environment. If we move to BMC Helix Operations Management, the setup phase might not be straightforward because our company will have an autotask feature, along with non-BMC and non-proprietary tool sets in place, owing to which I think the setup process will be difficult.

The solution can be deployed in six months.

Though I have no clue about the tool's actual price, I know that it is astronomical.

BMC TrueSight Operations Management will soon come to an end-of-life phase, so our company will have to migrate to BMC Helix Operations Management, but its cost is too much. What I am looking at this time is whether there are any suitable alternatives to choose against BMC TrueSight Operations Management.

The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool. In our company, the event management part integrates into ITSM. When it comes to open and closed incidents, the tool manages it from end to end.

In our company, we don't use the tool's predictive analytics capabilities. The tool is purely useful for live events, event reduction, and event enrichment, while monitoring tools will do any predictive analytics.

In BMC TrueSight Operations Management, one has end-to-end performance monitoring and ELM. My company uses LogicMonitor, which does not offer event management functionality at the moment. I am looking at integrating all the event tools in my company and all my monitoring tools into one event management solution and then having an ITSM tool that has autotask features.

Though I take care of the full-time maintenance of BMC TrueSight Operations Management, there is an IT team in my company for it.

In case my company plans to migrate to VMware from BMC TrueSight Operations Management, we would have certain AI features and functionalities.

BMC TrueSight Operations Management is a solid platform that users can use at work.

I rate the tool an eight out of ten.

I use the solution to monitor servers, databases, Windows, Linux, and web services. 

The solution helps my customer monitor the Oracle database for logs. 

The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems. 

I have been working with the solution for four years. 

BMC TrueSight Operations Management is stable. 

The tool's support is good. 

Positive

I would rate BMC TrueSight Operations Management a ten out of ten.