BMC TrueSight and Splunk Observability Cloud compete in the IT monitoring and observability space. BMC TrueSight holds an upper hand for legacy system monitoring, while Splunk shows strength in cloud-native applications due to its superior integration capabilities.
Features: BMC TrueSight offers comprehensive event management across diverse environments and excels in integrating multiple monitoring tools, providing deep customization and powerful root cause analysis. Splunk Observability Cloud provides rich data visualizations, real-time monitoring, and seamless cloud-native application integration with predictive AI enhancements that aid troubleshooting and performance insights.
Room for Improvement: BMC TrueSight users indicate complex deployment, high resource demands, and a need for improved cloud monitoring and cost-effective infrastructure management. Reporting limitations are also noted. Splunk Observability Cloud is criticized for high costs, documentation gaps, and performance scalability challenges. Users suggest better Azure integration and enhanced AI features, alongside improvements in the customer interface navigation.
Ease of Deployment and Customer Service: BMC TrueSight primarily focuses on on-premises environments, suggesting strengths in legacy systems but faces challenges with deployment complexity. Customer service is generally positive, though support quality can vary. Splunk Observability Cloud offers flexibility with public, private, and hybrid cloud options, catering to modern enterprises. Customer support is satisfactory, yet response times and support consistency may need improvement.
Pricing and ROI: BMC TrueSight has premium pricing, presenting scalability and cost-effectiveness challenges, despite beneficial cost-reduction through comprehensive monitoring. Splunk Observability Cloud is also expensive, with reports of negotiated pricing. Although costly, it provides valuable insights for dynamic environments. Despite pricing concerns, both tools are noted for strong ROI through operational efficiencies and reduced manual efforts.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.
I would rate their technical support a nine out of ten.
On a scale of 1 to 10, the customer service and technical support deserve a 10.
They have consistently helped us resolve any issues we've encountered.
They often require multiple questions, with five or six emails to get a response.
We've used the solution across more than 250 people, including engineers.
As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.
I would rate its scalability a nine out of ten.
When downtime occurs, it raises concerns about how we measure and receive alerts, as everything needs to be in place.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
There are some complexities with deployment that could be improved in BMC TrueSight.
The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.
The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.
There should be a solution to update OTeL agents from Splunk Observability Cloud itself.
BMC TrueSight licensing costs are on the more expensive side.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It is expensive, especially when there are other vendors that offer something similar for much cheaper.
It appears to be expensive compared to competitors.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
| Product | Market Share (%) |
|---|---|
| Splunk Observability Cloud | 2.3% |
| BMC TrueSight | 1.0% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 10 |
| Large Enterprise | 50 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.
Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.
What are the key features?In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.
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