BMC TrueSight and Datadog are major players in the IT event management and monitoring category. Datadog appears to have an edge due to its intuitive and comprehensive cloud capabilities.
Features: BMC TrueSight is noted for its integrated event management, acting as a "manager of managers" by centralizing alerts and data from various IT environments. It also provides substantial automation capabilities for remediation and root-cause analysis. Datadog stands out with its user-friendly setup for monitoring dashboards, application performance monitoring, and extensive cloud integration, which efficiently links with AWS and other cloud services.
Room for Improvement: BMC TrueSight users highlight the need for enhancements in application performance monitoring and improved cloud system stability, alongside a need for a smoother deployment process. Meanwhile, some Datadog users point out the need for better cost control, more straightforward billing structures, improvements in dashboard management, and simpler customization for queries and alerts.
Ease of Deployment and Customer Service: BMC TrueSight, primarily deployed on-premises, is considered complex and resource-intensive but offers robust support with some inconsistencies in response times. Datadog’s deployment is mainly cloud-based, facilitating easy integrations and offering simple public and hybrid cloud configurations. However, its customer support and documentation could be clearer and more effective according to some users.
Pricing and ROI: BMC TrueSight is perceived as transparently priced, albeit on the higher side, with its comprehensive features justifying the cost over prolonged use. Datadog's pay-as-you-go pricing model is considered flexible for smaller deployments, though it is criticized for being potentially confusing and costly for extensive use. Both tools are acknowledged for delivering substantial ROI by maximizing IT efficiency and cutting operational expenses.
Previously we had thirteen contractors doing the monitoring for us, which is now reduced to only five.
Datadog has delivered more than its value through reduced downtime, faster recovery, and infrastructure optimization.
We have also seen fewer escalations for minor issues because alerts help us catch problems earlier, which indirectly reduces downtime and improves overall efficiency.
I would rate their technical support a nine out of ten.
When I have additional questions, the ticket is updated with actual recommendations or suggestions pointing me in the correct direction.
Overall, the entire Datadog comprehensive experience of support, onboarding, getting everything in there, and having a good line of feedback has been exceptional.
I've had a couple instances where I reached out to Datadog's support team, and they have been really super helpful and very kind, even reaching back out after resolving my issues to check if everything's going well.
Datadog's scalability has been great as it has been able to grow with our needs.
Since it is a SaaS platform, we did not have to worry about backend scaling.
We have not faced any major performance issues from the platform side; it handles increased metrics and monitoring loads smoothly.
Metrics collection and alerting have been consistent in day-to-day use.
Datadog is very stable, as there hasn't been any downtime or issues since I've been here, and it's always on time.
Datadog seems stable in my experience without any downtime or reliability issues.
There are some complexities with deployment that could be improved in BMC TrueSight.
It would be great to see stronger AI-driven anomaly detection and predictive analytics to help identify potential issues before they impact performance.
We want to be able to customize the cost part, and we would appreciate more granular access control.
Having more transparent and granular cost control features would make it easier to manage usage.
BMC TrueSight licensing costs are on the more expensive side.
The setup cost for Datadog is more than $100.
Pricing is mainly based on data ingestion, such as logs, metrics, and traces, and it can increase quickly if everything is enabled by default.
Everybody wants the agent installed, but we only have so many dollars to spread across, so it's been difficult for me to prioritize who will benefit from Datadog at this time.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
Having all that associated analytics helps me in troubleshooting by not having to bounce around to other tools, which saves me a lot of time.
Datadog was able to find the alerts and trigger to notify our team in a very prompt manner before it got worse, allowing us to promptly adjust and remediate the situation in time.
| Product | Mindshare (%) |
|---|---|
| Datadog | 5.8% |
| BMC TrueSight | 1.7% |
| Other | 92.5% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 82 |
| Midsize Enterprise | 47 |
| Large Enterprise | 100 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Datadog integrates extensive monitoring solutions with features like customizable dashboards and real-time alerting, supporting efficient system management. Its seamless integration capabilities with tools like AWS and Slack make it a critical part of cloud infrastructure monitoring.
Datadog offers centralized logging and monitoring, making troubleshooting fast and efficient. It facilitates performance tracking in cloud environments such as AWS and Azure, utilizing tools like EC2 and APM for service management. Custom metrics and alerts improve the ability to respond to issues swiftly, while real-time tools enhance system responsiveness. However, users express the need for improved query performance, a more intuitive UI, and increased integration capabilities. Concerns about the pricing model's complexity have led to calls for greater transparency and control, and additional advanced customization options are sought. Datadog's implementation requires attention to these aspects, with enhanced documentation and onboarding recommended to reduce the learning curve.
What are Datadog's Key Features?In industries like finance and technology, Datadog is implemented for its monitoring capabilities across cloud architectures. Its ability to aggregate logs and provide a unified view enhances reliability in environments demanding high performance. By leveraging real-time insights and integration with platforms like AWS and Azure, organizations in these sectors efficiently manage their cloud infrastructures, ensuring optimal performance and proactive issue resolution.
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