Calabrio ONE has positively impacted my organization by helping us with time management, scheduling shifts, and enhancing efficient workflows, and I can say that it is the game changer in that field.

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Buyer's Guide

Calabrio ONE

August 2026

Free Report: Calabrio ONE Reviews and More

Learn what your peers think about Calabrio ONE. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.

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908,834 professionals have used our research since 2012.

reviewer2870793

ddd at a outsourcing company with 501-1,000 employees

Jul 12, 2026

After using Calabrio ONE, I noticed measurable outcomes such as improved schedule adherence, reduced overtime costs, and reduced understaffing and overstaffing because the forecasts were more accurate.

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Abhimanyu-Kumar

Workforce management analyst at CONCENTRIX INDIA PVT LTD

Jul 9, 2026

I have used many tools such as Verint, IEX, and Avaya, but I saw that Calabrio ONE was far better than other tools.

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Ary

Network Consultant at a tech vendor with 10,001+ employees

Jul 15, 2026

Calabrio ONE has positively impacted our organization as the clients were happy with the implementation; they initially used NICE and switched to Calabrio ONE.

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Mohammed Simjee

Sales, Retention, And Customer Service Agent at a insurance company with 1-10 employees

Jul 10, 2026

I find Calabrio ONE much more efficient than the system we were using before, which I cannot even remember the name of because it was that ineffective.

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reviewer2870286

Sr Analyst at a tech vendor with 10,001+ employees

Jul 8, 2026

Calabrio ONE impacted my organization positively by making it really easy to keep track of each and everything, such as PTO quotas, AHT, volume, adherence, and agent performances, so it was just really easy to capture all the details and see what the trends are, how the data is behaving, and it helped the organization gain a gold standard in our yearly reviews.

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Adarsh Tiwary

Senior Technical Lead at a comms service provider with 10,001+ employees

Jun 22, 2026

The reliability of Calabrio ONE for recording has positively impacted our organization, as we are using it for multiple partners.

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Gaye Stone

Customer Service Analyst/Scheduler at Tucson Electric Power

Dec 10, 2018

The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules.

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Calabrio ONE Cons review quotes

Jaleelakadheer Mohideen

Operation Planning Associate at a financial services firm with 5,001-10,000 employees

Jul 11, 2026

I rate Calabrio ONE a seven because I feel it could be improved.

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Yohan Gonzales Torres

WFM Analyst at Teleperformance

Jul 12, 2026

Additionally, there is some lag during scheduling and adherence processes; for instance, one agent might appear available right when they are scheduled in the CRM, but Calabrio ONE shows them as disconnected.

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Bethanywalstad Wallister

Java Application Developer at Hexaview Technologies

Jul 29, 2026

Calabrio ONE can be improved because the biggest challenge is that it is unnecessarily complicated, as the reporting and data exploration tools are somewhat complex for new users.

Free Report: Calabrio ONE Reviews and More

Learn what your peers think about Calabrio ONE. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.

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908,834 professionals have used our research since 2012.

reviewer2870793

ddd at a outsourcing company with 501-1,000 employees

Jul 12, 2026

Calabrio ONE can be improved in the area of predictive workforce planning.

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Abhimanyu-Kumar

Workforce management analyst at CONCENTRIX INDIA PVT LTD

Jul 9, 2026

Sometimes we get glitches in Calabrio ONE because the application gets closed or minimized automatically.

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Ary

Network Consultant at a tech vendor with 10,001+ employees

Jul 15, 2026

Calabrio ONE needs many improvements from a high-level view.

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Mohammed Simjee

Sales, Retention, And Customer Service Agent at a insurance company with 1-10 employees

Jul 10, 2026

Calabrio ONE's user interface is a bit slow, but this issue likely stems from our internet package rather than the application.

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reviewer2870286

Sr Analyst at a tech vendor with 10,001+ employees

Jul 8, 2026

The pain point I experienced with Calabrio ONE was with the PTO quotas, as I did not have the option to import the Excel files, meaning if I had 100 agents or 150 agents, I had to manually update the PTO quotas in the system, and if there would have been an option to import the PTO quota files in the same format, that would have been easy.

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Adarsh Tiwary

Senior Technical Lead at a comms service provider with 10,001+ employees

Jun 22, 2026

Customer support for Calabrio ONE was not that great, but it is acceptable.

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Gaye Stone

Customer Service Analyst/Scheduler at Tucson Electric Power

Dec 10, 2018

Being able to "publish" or rerun the schedule for only one agent would be ideal.

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Show 10 more reviews (out of 38)