I use the solution in my company for process modeling and collaborations with other users.
AVP B2B Business Process Excellence at PT. Indosat Tbk
Serves as a process orchestration platform and is useful in the area of process modeling
Pros and Cons
- "Camunda is a scalable product."
- "The product's initial setup phase is difficult for beginners."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution stems from the area revolving around process modeling. It is possible to take care of the process modeling with BPMN. I think the most beneficial feature of the product is that the tool serves as a process orchestration platform and also helps in the area of process automation.
What needs improvement?
Camunda should be able to automate the processes in any department, like the ones in HR that are related to procurement or any others, which are repeated in the same manner without any significant changes in the process, as it is one area where the product faces certain shortcomings.
For how long have I used the solution?
I have been using Camunda for about three years. I am a customer of Camunda.
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What do I think about the stability of the solution?
It is a stable solution. I have not faced any trouble when using the product in my company.
What do I think about the scalability of the solution?
Camunda is a scalable product.
Around 10 to 15 people in my company use the product.
How are customer service and support?
I have never contacted the solution's technical support.
How was the initial setup?
The product's initial setup phase is difficult for beginners.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The product's price depends on the number of processes that need to be automated or where the orchestration part needs to be used. The product is affordable for medium and large enterprises.
Which other solutions did I evaluate?
My company chose Camunda since we wanted a tool for process modeling with BPMN so that we could automate some of our processes.
What other advice do I have?
I recommend the product to those who plan to use it, as it is a simple and practical tool with powerful capabilities.
The product helps achieve operational efficiency in our company since it helps with the process modeling area. The product also helps automate and orchestrate processes effectively.
Camunda's user interface's contribution to process modeling and deployment stems from the fact that it is pretty intuitive and simple.
It is easy for someone to learn to use Camunda.
I rate the overall tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Co-owner/ Deputy CEO at Integrity
Robust choice for businesses across various sectors offering flexibility, efficient workflow automation and excellent scalability
Pros and Cons
- "Its flexibility stands out as the most valuable feature."
- "When addressing a complex and extensive process, the domain it belongs to, be it banking, healthcare, or HR, requires widespread access."
What is our primary use case?
We use it in the banking sector for a specific project. The platform aids in optimizing and automating business processes, enhancing operational efficiency, and ensuring seamless workflow management
What is most valuable?
Its flexibility stands out as the most valuable feature. I am content with its courses and the support team.
What needs improvement?
When addressing a complex and extensive process, the domain it belongs to, be it banking, healthcare, or HR, requires widespread access.
For how long have I used the solution?
We have been working with it for more than five years.
What do I think about the stability of the solution?
I would rate its stability capabilities ten out of ten.
What do I think about the scalability of the solution?
It offers excellent scalability. I would rate it ten out of ten. Our clientele comprises enterprises, medium-sized businesses, and small organizations.
How are customer service and support?
Technical support from Comodo is accessible exclusively with the enterprise version, and it is highly commendable. They offer two support options, including the provision of an individual technical support manager. Our customers benefit from having personal vendors in support, capable of communicating in their native languages. For instance, if operating in Ukraine, clients can expect excellent service with a personal manager fluent in Ukrainian. I would rate it ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward. I would rate it ten out of ten.
What about the implementation team?
When it came to deployment, there were readily available options, along with clear instructions tailored for an open environment. We have it deployed on cloud as well as on-premise. The deployment timeframe varies, measured in hours or days, contingent upon specific customer requirements. Frequently, we initiate development, reproduction, and production environments. However, delays may arise as these environments can differ slightly, necessitating additional setup time.
What was our ROI?
ROI is influenced by the quality and usage. While the pricing structure is crucial, making an error in the planning can lead to substantial expenses. However, based on the feedback from our customers, they express satisfaction with Camunda. They assert that it provides extensive coverage and is more cost-effective compared to other business process systems.
What's my experience with pricing, setup cost, and licensing?
While the license isn't budget-friendly, careful consideration and calculated planning for a significant number of licenses can make it more cost-effective. The pricing structure hinges on three crucial parameters: process instances, how frequently processes are initiated, and the number of users. These latter two factors exert a considerable influence on the overall cost. However, for those looking to explore it, trying the cloud version is a viable option. The cloud variant starts at $200 per month. I would rate it six out of ten.
What other advice do I have?
Overall, I would rate it ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Architect intégrateur des processus d'affaire at a government with 10,001+ employees
Closes gap between devs and analysts, giving them common language, but we had integration challenges
Pros and Cons
- "The UI is very user-friendly compared to other products. The native, vanilla UI is very interesting and intuitive to use. It's user-friendly when it comes to modernizing a business process."
- "It is not difficult to change existing processes. The difficulty was in integration, for example, to call an external web API, and in the security capabilities, to use a vault for secrets. That was difficult."
What is our primary use case?
We use it as a task manager. Our use case is to help manage human tasks and have a workflow to which we can assign a function and some criteria to agents.
How has it helped my organization?
Camunda helped in an important way because we have a standard language in discussions between developers and business analysts. It has been key in closing that gap.
And although we haven't quantified things, generally, this type of platform will reduce the cost of in-house development.
What is most valuable?
The UI is very user-friendly compared to other products. The native, vanilla UI is very interesting and intuitive to use. It's user-friendly when it comes to modernizing a business process.
The connectors provided by Camunda work correctly for mapping out and connecting processes. Our strategy is always to use out-of-the-box products.
It exposes a REST API that it can facilitate and make it easy to integrate with other systems.
What needs improvement?
We are not continuing with Camunda because of performance problems. We have millions of cases and when we did load testing with Camunda we found some limitations.
It is not difficult to change existing processes. The difficulty was in integration, for example, to call an external web API, and in the security capabilities, to use a vault for secrets. That was difficult.
They also need to integrate business role management, because Camunda doesn't have a built-in business-roles engine. The business analytics monitoring, the BAM portion, could also be improved.
For how long have I used the solution?
We have been using Camunda Platform for about six months.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
In our strategy, we use containers on-premises to manage scalability using Docker or OpenShift.
How are customer service and support?
Camunda's technical support is very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had a solution before Camunda, but I don't want to identify it because we did not have a good experience with it.
How was the initial setup?
The installation was very simple. With Camunda, it's very easy in comparison with other products.
We set up a dev environment and a laboratory environment, and it took about five days, max. We hoped to expose Camunda to our end-users, not only IT users but also business-type users.
What was our ROI?
We haven't seen return on investment because we need more time with this type of product. It's a long-term investment. It will take three, four, or five years to see a return.
What's my experience with pricing, setup cost, and licensing?
The price is competitive with products like Bonitasoft and RHPAM (Red Hat Process Automation Manager). We have two versions of Camunda. The first version was open source, without support, but then we got a supported version.
Other products, like Pega or IBM or Oracle, are very expensive.
Which other solutions did I evaluate?
We have evaluated Bonitasoft and RHPAM.
Camunda and other products—like Bonitasoft and RHPAM —have been chosen, strategically, by our enterprise to reduce the gap between developers and analysts, because we talk the same language: BPMN.
What other advice do I have?
The only negative point was the performance. If a company wants to use it with small or medium-sized systems that do not need a lot of performance, it would be a good choice.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at Razorpay
A stable solution for application workloads with Process BPMN
Pros and Cons
- "The product is stable."
- "The latency of API could be decreased."
What is our primary use case?
We use the solution for various application workloads, including the workflow for account management applications.
What is most valuable?
Process BPMN is an important feature where you can write your code.
What needs improvement?
The latency of API could be decreased.
For how long have I used the solution?
I have been using Camunda for two years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution does not have high scalability. It can be useful for complex types of projects.
I rate the solution’s scalability a seven out of ten.
How was the initial setup?
The initial setup is difficult to adapt. It takes two to three days to complete.
What was our ROI?
Camunda has saved around 30-40% of developers’ time, increasing their productivity.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Digitalization PM at a manufacturing company with 1,001-5,000 employees
Affordable, stable, and easier to use for small projects
Pros and Cons
- "The solution is useful for small projects."
- "The product does not have a dictionary."
What is our primary use case?
We used the solution in quite a simple manner. We were disappointed that the dictionary was missing. The hierarchy could not be shown, defined, or structured the way we like. We did not use all the features. I have used BPMN Modeler.
What is most valuable?
Camunda is really useful. That is why my colleagues and I use it in the company. The solution is useful for small projects.
What needs improvement?
The product does not have a dictionary. The tool must enable users to build or design sub-processes. It must provide a more convenient and easy way to define sub-processes.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The tool is always stable. We have no troubles. I rate the stability an eight to nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a five out of ten. We have ten users. The product is used once or twice a week.
How was the initial setup?
I rate the ease of setup seven to eight out of ten.
What's my experience with pricing, setup cost, and licensing?
We use a community version.
Which other solutions did I evaluate?
All the business process management tools are quite similar. We have to get used to each application's individual ideas, thoughts, and intentions. We use BIC for our organization and Camunda for the projects. It is easier to use Camunda for small projects. Signavio is also a competitor.
What other advice do I have?
It's not possible for us to define a process as deep as it is necessary to automate it. We tested but did not use DMN capabilities. I will recommend the solution to others. I just finished studying business process management. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Tech-House
Integrates well with different products and has an easy setup process
Pros and Cons
- "Camunda's most valuable feature is its ability to integrate with different products."
- "They could provide more documentation regarding the integration of different programming languages."
What is our primary use case?
We use the product to automate business processes for our clients.
What is most valuable?
Camunda's most valuable feature is its ability to integrate with different products.
What needs improvement?
They could provide more documentation regarding the integration of different programming languages. We encounter challenges finding recommendations or online documents while developing processes.
For how long have I used the solution?
We have been using Camunda for more than five years.
What do I think about the stability of the solution?
I rate the platform's stability a nine out of ten.
What do I think about the scalability of the solution?
The platform is more suitable for medium companies. Enterprises might need more automated and customizable solutions. I rate Camunda's scalability a nine out of ten.
How are customer service and support?
We encounter challenges in finding examples for particular programming languages. Apart from that, the technical support documentation is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is easy. It was the primary reason to opt for Camunda.
What's my experience with pricing, setup cost, and licensing?
The product is expensive for a small or medium-sized company. I rate the pricing a two or three out of ten.
What other advice do I have?
Setting up or translating business processes using the Camunda platform is easy. It provides flexibility for integrating with different third-party systems. We have implemented the product to optimize internal business processes and improve API communication between different units.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Manager at a computer software company with 201-500 employees
A stable and open-source solution that has a user-friendly interface and provides seamless integrations
Pros and Cons
- "The graphical interface is very beneficial."
- "The product must provide more videos and training materials."
What is our primary use case?
We use the solution for workflow processes of different sectors.
What is most valuable?
The workflow builder is valuable. The graphical interface is very beneficial. We can build whatever workflow we need. Currently, we are integrating the solution with our document management system. It acts as a repository for the documents. Inbound and outbound integrations are very easy.
The solution fulfills our implementation needs. The interface is user-friendly compared to Oracle. The solution is well-known in Egypt. Even government sectors are switching to Camunda. There are a lot of materials available. The technical team did a lot of self-study. Now, we can integrate the solution with our document management system and implement the processes we need. I rate the documentation a nine out of ten.
What needs improvement?
The product must provide more videos and training materials.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The tool is very stable.
What do I think about the scalability of the solution?
All our implementations have 50 to 100 users.
How are customer service and support?
We use the forums when we need support. The product has a big community.
How was the initial setup?
We did not encounter any issues during the installation or while building the workflows. We implement the tool for our customers.
What's my experience with pricing, setup cost, and licensing?
The most attractive feature of the product is that it is open source.
Which other solutions did I evaluate?
We are currently promoting the product to our customers. They are using Oracle BPEL, which is a licensed solution. They need an open-source tool. So, we are suggesting Camunda to them. Camunda is comparable with the licensed products. The competitors might provide more features compared to Camunda, but they are not that valuable.
What other advice do I have?
I recommend using the product. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Software Engineer at Deserve
A highly stable solution that has an easy process diagram creation and deployment
Pros and Cons
- "Camunda's process diagram creation and deployment is very easy."
- "The solution's pricing and scalability could be improved."
What is our primary use case?
We process credit card applications using Camunda.
What is most valuable?
Camunda's process diagram creation and deployment is very easy. You can model the business processes very easily in Camunda.
What needs improvement?
The solution's pricing and scalability could be improved. It's very difficult to know how to really scale the solution. It would be nice if information is made available about case studies where people have scaled Camunda to a larger set of requests per second and how they did it. We really struggle to scale up the solution.
For how long have I used the solution?
I have been using Camunda for one and a half years.
What do I think about the stability of the solution?
I rate Camunda ten out of ten for stability.
What do I think about the scalability of the solution?
We have a back-end integration. So, no user logs in to Camunda on a day-to-day basis. One or two developers log in to the solution when there is some issue, or some application gets stuck.
I rate Camunda a five or six out of ten for scalability.
How are customer service and support?
I posted some things on Camunda's community channel, and I found the community helpful and nice.
Which solution did I use previously and why did I switch?
I previously used Apache Activiti. Apache Activiti does not have much community activity, but Camunda's community support is very nice.
What about the implementation team?
It took around a week to deploy Camunda by one or two people.
What other advice do I have?
Camunda is deployed on the cloud in our organization. I would recommend Camunda for low to medium-scale businesses. I would not recommend the solution to high-scale businesses because of the lack of documentation.
Camunda is the right choice for long-running business processes instead of ones that can be finished in a few seconds or minutes.
Overall, I rate Camunda an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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