Chatter pros and cons

Name: Chatter
Brand: Salesforce
Rating: 3.5 (12 reviews)

Vendor: Salesforce

3.5 out of 5

12 reviews
66% willing to recommend

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Chatter Pros review quotes

it_user3708

Marketing with 201-500 employees

Jan 14, 2013

I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level.

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it_user628041

Product Expert at a tech services company with 51-200 employees

Mar 16, 2017

It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices.

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it_user628065

Senior Salesforce.com Engineer at a tech vendor with 51-200 employees

Mar 16, 2017

It offers more than what you are looking for, for example, file sharing and "mentions".

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it_user635484

Senior Salesforce Consultant at a tech services company with 10,001+ employees

Mar 27, 2017

Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go.

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it_user664617

Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees

May 14, 2017

The conversation function to engage different groups is the most valuable feature.

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it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

May 22, 2017

Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users.

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Chatter Cons review quotes

it_user3708

Marketing with 201-500 employees

Jan 14, 2013

I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed.

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it_user628041

Product Expert at a tech services company with 51-200 employees

Mar 16, 2017

The storage of documents was quite limited when we used the tool.

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it_user628065

Senior Salesforce.com Engineer at a tech vendor with 51-200 employees

Mar 16, 2017

Chatter invites should be possible from the UI on opportunity records.

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Learn what your peers think about Chatter. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

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884,933 professionals have used our research since 2012.

it_user635484

Senior Salesforce Consultant at a tech services company with 10,001+ employees

Mar 27, 2017

I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience.

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it_user664617

Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees

May 14, 2017

We would not select them again.

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it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

May 22, 2017

Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc.

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