What is our primary use case?
We use them in multiple projects in the organization.
So we provide access to approximately 600 users. They use access points, and some of them are designated for core features.
How has it helped my organization?
The benefits are that it is pretty easy to configure, deploy, and troubleshoot. There are no issues because we have a lot of knowledge-based access from Cisco itself. So troubleshooting is smooth, and it's good for both plugging and troubleshooting.
What is most valuable?
Power over Ethernet (PoE) is one of the most valuable features. It eliminates the need for power supplies every time.
Then, the stacking capability allows me to stack nine or ten switches. With that, I don't need to log into every switch individually; I can access all of them through one. That's the second thing.
Third, they can be used with automation pretty easily. Our organization is not currently using automation, but we're planning to. I've used it on virtual platforms, like emulation software, and they work well with automation. That's a good thing.
Another point is that I've worked with various Cisco switches, including the 3900 series, 800 series, 2900, and 2600 switches. In the past, the environment used to be dusty and tested, but these devices, even the older ones, worked remarkably well. I was amazed because any other device might have failed in those conditions, but these switches performed admirably.
It has everything covered, from automation to a non-automated environment.
What needs improvement?
Customization is okay, but it's not fully fledged because if it's not modular switches, you can not change it.
Cost-wise, they are expensive, but the service they provide is very good. However, the solution should aim for a little bit more cost-effectiveness.
There is room for enhancement in customization and pricing models.
For how long have I used the solution?
I have been using this solution for more than five years. I am still currently working with the Cisco Catalyst switches, specifically the Catalyst 3900 series in my current organization.
What do I think about the stability of the solution?
I haven't seen any issues with stability or durability. Even the older ones work well in the worst-case scenarios.
What do I think about the scalability of the solution?
The product is scalable. However, some features or technologies owned by Cisco can be a bit troublesome while deploying. They cannot be embedded with other vendors.
How are customer service and support?
The customer service and support need a bit more improvement and a faster response. So, there is an area of improvement.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have also worked with ASR 9000 and XR series routers. I have worked with enterprise routers for a longer duration, around five years.
How was the initial setup?
The deployment is good. The knowledge base and articles are available for normal users, so they can configure it well. If needed, we can raise a complaint ticket, and we get good tech support for that too.
What about the implementation team?
If everything is ready and set up, including detailed information and physical products, it takes around two to three hours, max.
It's not difficult, but it requires maintenance. They have engineers for that, and they come for regular maintenance, check, and update or replace parts if needed. They also have AMCs for regular maintenance.
What's my experience with pricing, setup cost, and licensing?
It is worth the money. The product is expensive, but the service they provide is very good, which makes it worth it.
What other advice do I have?
It is a good product. It's a low-maintenance product, a little bit costly, but worth it. Good technical support also. It is vendor-specific, and you need to have these things for the configuration part and deployment. Everything is good, so there are no issues while deploying with other vendors.
Overall, I would rate the solution a nine out of ten because I expect a little bit faster support from the technical support team.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.