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reviewer1125813 - PeerSpot reviewer
IT Support Team Leader at a tech services company with 201-500 employees
Real User
Great managed switches that are stable and easy to set up
Pros and Cons
  • "The scalability is good."
  • "The technical response could be faster in the future."

What is our primary use case?

I'm using almost six Cisco switches.

We use the solution for the LAN, Local Area Network, for the organization, or for business. 

What is most valuable?

The solution is very stable.

The scalability is good.

They are managed switches, and we can control and manage almost all of these switches - even individually, one by one, or through a central control center.

The initial setup is pretty straightforward.

What needs improvement?

The device age becomes an issue. For example, with the 2960 version, they're not supporting that one anymore. I find that the device or the model age is a little bit short. It is five or eight years. When we have a big organization, we have 100 or 200 switches, and suddenly it's out of support, end of support, or end of life, or whatever, it's difficult as we cannot change switches every five years. At a minimum, they should last ten years. That's better. To upgrade, it's a huge budget. Therefore, the age of the product itself is a little bit short. They really should make it longer.

The technical response could be faster in the future. 

For how long have I used the solution?

I've been using the solution for maybe ten years or so. It's been a while. 

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What do I think about the stability of the solution?

The solution is perfectly stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is pretty good. If a company needs to expand it, it can do so. It's not a problem.

We have up to 600 or 700 users. It's not measured per user. Rather, it is per device. We have many devices on top of users.

We do plan to increase usage in the future. 

How are customer service and support?

I have contacted technical support in the past. They are fine, however, they are a little bit slow.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We've always used Cisco products.

How was the initial setup?

The solution is easy to install for administrators and network engineers. People who are qualified in networking shouldn't face any issues. It's fine, it's easy.

The amount of time it takes to deploy a switch depends. If it is at layer switch, it will not take more than one hour, maximum, for each switch. However, if it is a core switch, it might take one day.

The size of the team you need for maintenance also depends. If we are going for an upgrade, we need a big team. However, if it is just for troubleshooting, only two engineers are required.

What about the implementation team?

We can handle the implementation ourselves. We do not need any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

We can use the switches without licenses. However, with licenses, yearly licenses, it is better, as we will have more troubleshooting options and control options, through a control center device.

What other advice do I have?

We use various versions of the solution. For the access layer switch, we have different models, including 2950 and 2960. Now, we are using the 9K series, 9200. The latest one. This is for the access layer. For core and distribution switches, we have 6500 and 4500 versions.

I'd recommend the solution to others.

I would rate them at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network System Specialist at a tech services company with 51-200 employees
Real User
Great technical support with very good scalability capabilities and good stability overall
Pros and Cons
  • "Technical support is always very helpful and fast to respond."
  • "The product should work on its pricepoints. It's an expensive solution."

What is our primary use case?

We use the solution for its switches. It's very similar to Dell or HPE - only much stronger. 

What is most valuable?

The product is very strong. It's much stronger than other options on the market, for example, Dell and HPE.

The software is excellent. 

Overall, the solution works very well and we don't have any real complaints in terms of its capabilities.

The product has been very stable and extremely reliable over the years.

You can scale the product quite well.

Technical support is always very helpful and fast to respond. 

The stability has been great over the years.

What needs improvement?

The product should work on its pricepoints. It's an expensive solution. It's the main complaint I hear from people.

For how long have I used the solution?

At this point, I've been working with the solution for seven or eight years. It's been quite a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. We've been happy with its performance and its stability.

What do I think about the scalability of the solution?

The product can scale very well. When it comes to doing something like stacking - for example, stacking switches, of course, it is very simple to accomplish. It's very easy to stack two or more switches in order to expand the solution out. A company shouldn't have any issues with doing so. 

We have a client that has 800 users and up on the solution.

We do plan to continue to use the solution into the future.

How are customer service and technical support?

Technial support responds quickly. They're very good at being timely. They also have a very good forum where you can ask your questions if you want to. 

Overall, it's very easy to get in touch with them and to find the answers you need to resolve issues. We're quite satisfied with eh level of support they provide to us. 

Which solution did I use previously and why did I switch?

How was the initial setup?

The initial setup is not too complex. It's pretty straightforward. For setting up the access layer, it takes about half an hour, which isn't that long. However, for the correlator - and that includes designing and drawing the map of the network and tasks such as that, it takes a few days.

What about the implementation team?

We're actually consulting and doing a project for a state company in Tehran, for more than 800 switches. We can assist clients in the implementation process if they would like s to.

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. There are less expensive options on the market. The pricing can be a pain point for some companies.

What other advice do I have?

I work often with the 3,000 and 4,000 series versions. It's not necessarily the latest version all the time.

I'd recommend this solution to other organizations.

Overall, we've been quite satisfied with their level of service. I would rate them ten out of ten. They've worked perfectly over the years.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Cisco Catalyst Switches
May 2025
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Linux Plus Infrastructure Engineer at Nampak Ltd
Real User
Has a good spanning tree, with power over the ethernet and RRP, virtual redundant routing and GLBP capabilities
Pros and Cons
  • "The most valuable features include the redundancy one and the spanning tree."
  • "I would like for Cisco to come up with an affordable dynamic VLAN solution."

What is most valuable?

The most valuable features include the redundancy one and the spanning tree. We also use the power over the ethernet. Moreover, we like the RRP, virtual redundant routing and GLBP, which are primarily on the Cisco Switches.

What needs improvement?

In the future it would be nice to see a dynamic VLAN database that's not managed by another, say, Cisco product.

I would like for Cisco to come up with an affordable dynamic VLAN solution. This would mainly serve the purpose of network access control. My thinking is along the lines of that of my colleagues, that there are non-Cisco infrastructures available which are more affordable. This would give us the option of using Cisco Catalyst or of moving on to the competition. 

Cisco ACI is a feature I would also like to see. When it comes to automation, it would be good to be able to use Ansible or Puppet to run one's network and enforce compliance. Roadmap is the way to go, especially when it comes to network engineers. I would be very pleased if Cisco were to enable its product to work with these automation tools. This is where the challenge lies in deployment for most network engineers. Automation is key. 

For how long have I used the solution?

I have been working with Cisco Catalyst Switches for around 13 or 14 years.

What do I think about the stability of the solution?

The solution is very stable, durable and resilient. We had many issues in regards to other people and products and upgraded these solution so that they would be on par with Cisco.

How are customer service and technical support?

I have not had to make use of direct technical support. Mainly I have taken advantage of the one which is online and this works very well for me. There are no issues to report. It has provided me with much assistance, especially the forum, and I would rate it as pretty good. 

Which solution did I use previously and why did I switch?

We have worked with switches from other vendors, specifically SP and Ubiquiti. Then we worked with Cisco, as well. However, multiple infrastructure mainly applies to Cisco and this is in accordance with our enterprise standards. This means that we deploy Cisco for all sites that we take over.

When it comes to the access points side, we found Cisco to be a bit pricey and have utilized a different product that we combined with the Cisco switches. 

What's my experience with pricing, setup cost, and licensing?

The pricing is on the high end. Recently, at the beginning of this year, we actually did a  comparison of Cisco and HP products. As far as I see it, given the same specifications and features, Cisco is comparatively expensive.

What other advice do I have?

Cisco delivers when it comes to business value. So, I would advise others to go for it. But, they should be aware of budgetary considerations vis-a-vis the pricing. This is key. 

The product is one which delivers, especially as concerns large enterprise networks that put an emphasis on visibility and the time it takes for deployment and reaction to situations. Keeping this in mind, I would say that Cisco Analyst is the best for me. 

I rate Cisco Catalyst Switches as an 8.5 out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director of Information Systems / ISSO at Spectra Technologies LLC
Real User
Good warranty and continued firmware support, extremely stable, and very scalable
Pros and Cons
  • "The warranty and continued firmware support are most valuable."
  • "Their centralized management could be better. There should be some kind of software for centralized management so that I don't need somebody else to manage it."

What is our primary use case?

We have Cisco Catalyst 2960 series. We're using them for core switches at two locations. We are also using them as endpoint switches and distribution switches. 

What is most valuable?

The warranty and continued firmware support are most valuable.

What needs improvement?

Their centralized management could be better. There should be some kind of software for centralized management so that I don't need somebody else to manage it.

For how long have I used the solution?

We have been running them for 12 years.

What do I think about the stability of the solution?

They are extremely stable. We've been running them for 12 years, and we lost the uptime only due to power loss. We had only one of them go bad, and it was through the lightning.

What do I think about the scalability of the solution?

It is very scalable. We have at least one in every building, and we have over 70 buildings that we maintain. Some buildings have even up to five of these.

How are customer service and technical support?

Their tech support is great. We never had any issues. It is also easy to find a solution by using their community forums. Because Cisco is so widely used, you can find answers for any issue online.

How was the initial setup?

It was straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of these switches is on the upper end. It is around $3,500 plus for a 24-Port switch. These switches are more expensive than Linksys and TP-Link, but you get what you pay for. If you look at the pros and cons per switch, you can justify the cost compared to a lesser and cheaper brand.

What other advice do I have?

I would rate Cisco Catalyst Switches an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Admin at UT Austin Office of Technology Commercialization
Real User
Streamlines operations and maintenance and reduces end-user downtime
Pros and Cons
    • "It would be helpful to have the ability to load new IOS software without performing a reboot or to be able to perform the reboot without disrupting end-users."

    What is our primary use case?

    LAN switch for both core and access layers. It has performed very well in this area.

    How has it helped my organization?

    The ease of deployment and the support are associated with a reduction in end-user downtime as well as in the operations and maintenance efforts required.

    What is most valuable?

    Among the most valuable features are the support and the ecosystem. There is a lot of documentation and information, and many support resources are available.

    What needs improvement?

    It would be helpful to have the ability to load new IOS software without performing a reboot, or to be able to perform the reboot without disrupting end-users.

    What do I think about the stability of the solution?

    This is a very stable and mature platform with a proven record of reliability.

    What do I think about the scalability of the solution?

    Catalyst is very a very scalable solution thanks to its Stack mechanism, as well as the modular functionalities of some models.

    How are customer service and technical support?

    Cisco TAC support is very reliable and responsive. It has always been considered an industry benchmark among all IT support organizations.

    Which solution did I use previously and why did I switch?

    Business requirements were the driver for our switch to Catalyst. We needed an increase in port density and an increase in port speed, among other things.

    The most important criterion when selecting a vendor is the quality of the support team for technical issues.

    How was the initial setup?

    The setup of Catalyst, in general, is straightforward and easily done by following the documentation.

    Which other solutions did I evaluate?

    Extreme Networks, Juniper Networks, Dell.

    What other advice do I have?

    Consider your business requirements and only select the needed functions/features, to avoid over-complex solutions.

    I rate Catalyst a nine out of 10 because the product is extremely mature and reliable.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Kannan Raja - PeerSpot reviewer
    Senior Executive at a leisure / travel company with 201-500 employees
    Real User
    Top 10
    Reliable, has good support, is easy to install, and is well-integrated
    Pros and Cons
    • "It can be expanded."
    • "While it is scalable, it could be better."

    What is our primary use case?

    We use Cisco Catalyst Switches for the office network.

    What is most valuable?

    It can be expanded.

    The integration is quite easy.

    What needs improvement?

    While it is scalable, it could be better.

    For how long have I used the solution?

    I have been working with Cisco Catalyst Switches for more than two years.

    We are using the latest version.

    What do I think about the stability of the solution?

    The stability is good. We have not had any stability issues with Cisco Catalyst Switches.

    What do I think about the scalability of the solution?

    Cisco Catalyst Switches is a scalable product.

    We have 450 people in our organization who use this solution.

    We have no plans to increase usage at this time.

    How are customer service and support?

    We don't have any issues with technical support.

    When we report a problem, we receive the assistance we require.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We also use ATI.

    How was the initial setup?

    The initial setup is quite straightforward. 

    The configuration is easy.

    The installation took less than an hour.

    What about the implementation team?

    You can do the installation yourself.

    This solution is being maintained by a team of three people.

    What's my experience with pricing, setup cost, and licensing?

    The licensing, and maintenance fees are paid on a yearly basis.

    You can also choose between a three-year and a five-year licensing fee.

    When you select the longest subscription period, you will receive a discount.

    Which other solutions did I evaluate?

    No

    What other advice do I have?

    I would recommend this solution to others.

    I would rate Cisco Catalyst Switches a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1655238 - PeerSpot reviewer
    NOC Manager at a comms service provider with 51-200 employees
    Real User
    Easy to install and setup, but the price needs improvement
    Pros and Cons
    • "It is easy to use."
    • "The pricing needs improvement."

    What is our primary use case?

    We use Cisco Catalyst Switches as access switches, for connecting to what we call the last mile within the office. We connect from the patch panel to the wall jack. 

    We use layer three switchings to interconnect between branch sites.

    What is most valuable?

    It is easy to use. I have only had one course on Cisco Switches.

    What needs improvement?

    The pricing needs improvement.

    Price stops entries in Africa. We are not at that level where IT is considered a very big business enabler.

    When I compare with the competition, MikroTik or NETGEAR I can purchase the switch and use it for whatever I want. I don't have to add the license, or the BGP routing license, and an ERGP writing license. Other switches are the providers that work out of the box without additional hidden fees.

    For how long have I used the solution?

    I have been using Cisco Catalyst Switches since 2005.

    What do I think about the scalability of the solution?

    We have 1,500 end users.

    How are customer service and technical support?

    I have only ever contacted Cisco support once in the time that I have been using it, but it was not related to the switches. Rather, I contacted them regarding Cisco ISE.

    Which solution did I use previously and why did I switch?

    We started out with Cisco Linksys in 2006, now we are fully using Catalyst.

    How was the initial setup?

    It was very easy to install. The last switch I implemented took me 15 minutes to install and set up a complete network.

    We have 15 admins to manage this solution

    What's my experience with pricing, setup cost, and licensing?

    We love Cisco, but the price is very prohibitive. We don't require any licensing, we scaled down to 2960.

    What other advice do I have?

    I would not recommend using this solution in Africa.

    I would rate Cisco Catalyst Switches a six out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Manager at a tech vendor with 51-200 employees
    Real User
    Reliable and scalable with lots of great features
    Pros and Cons
    • "Technical support is very responsive and helpful."
    • "Pricing mainly is the only issue."

    What is our primary use case?

    We're using it as basic switches - mainly VLANs and SPB, The main focus is actually for just VLANs and VLAN switching, and that's it.

    What is most valuable?

    There are a lot of features on the device. We're not using all the features that we can use, however.

    It's all fine. It works quite well. What we have now is good. We don't have many requirements for these switches except just forwarding traffic.

    The solution has been very stable.

    We find the product to be scalable.

    Technical support is very responsive and helpful.

    The solution is very reliable.

    What needs improvement?

    Pricing mainly is the only issue. For our company, IT is not a major investment, so it would be harder to convince management to invest in Cisco switches. For quality, they are the best, however, in terms of pricing, especially due to the COVID crisis and everything, investment into a network is now a lower priority. Before, when the money flow was better, it was easier to sell. However, now, for this current situation, a major point of pain in the company is price. 

    Even though my priority is reliability, in order to avoid downtime, management is harder to convince and they just see the price tag. 

    For how long have I used the solution?

    We've been using the solution since about 2018. It's been around four years or so now.

    What do I think about the stability of the solution?

    The solution is very stable. Since 2018, since we started with them, we haven't faced any issues with these switches, except for one instance where we switched to a new switch and needed to restart to enable the functionality.

    Other than that, the switches are working great. There were only two times we restarted them due to an incident with the power equipment. The switches restarted because of a power issue, and not due to the switch itself having a problem.

    What do I think about the scalability of the solution?

    The solution is scalable. We're actually using it using iStack. It is stackable and very scalable to add more switches. It's quite easy to expand everything.

    We're using these for our core network. It's across all our core network that is going through our IT department. For that reason, many people are on them. It's likely about 50 people 50, plus the user traffic. We're an ISP. We have some servers and portals that use these servers, switches to reach the network. Therefore, many, many users use that. We have a lot of user traffic going through the switches.

    How are customer service and technical support?

    The technical support is fine. We've had, several moments in these last four years where we've requested Cisco technical support and they were very quick to respond and provide assistance. It's taken, at a maximum, two days to go from request to support. they are very responsive. We are very satisfied with their level of service.

    What's my experience with pricing, setup cost, and licensing?

    As I understand, Cisco's prices are very high and other vendors might have a lower price. Therefore, we're considering Aruba or Huawei or maybe other vendors as well for both access switches and managed wireless solutions (as in lightweight access points with controllers and these kinds of networks). 

    Which other solutions did I evaluate?

    Due to the wireless network upgrade, I'm considering other measures as well as Cisco. We're considering Aruba and we're considering Huawei. I'm considering switching to other vendors mainly because of the price.

    What other advice do I have?

    We are a customer and an end-user.

    We deal with a lot of Cisco products. We use maybe 20 or so Cisco switches.

    We have an old 2960-X and a 2960 Plus. We also have three 9300 switches, which are the newer model.

    I would advise other users to plan for a larger network than you currently need. For example, if you need 20 ports on a switch and you're ordering this equipment. order a 48 port one, as you'll find that you quickly consume the 20 ports and you need upgrades of two, three, four, five, six. You'll need upgrades quickly and you'll find yourself ordering another switch to replace this one. The most sensible recommendation is to order one bigger switch, which is better than replacing the switch you have within one year. 

    I'd rate the solution at a nine out of ten. The switches are excellent.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Catalyst Switches Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Cisco Catalyst Switches Report and get advice and tips from experienced pros sharing their opinions.