Cisco Meraki Systems Manager (MDM+EMM) Reviews

Our primary use for the product is as an enterprise mobility management solution to give access to users that are connecting to the network on wired and wireless devices.

Cisco Meraki Systems Manager is very good in terms of performance. It can handle the traffic in the network of our 300-400 user base and it can manage all the users without downtime. Its exceptional performance is allowing us to implement other solutions to service customers better.

Because Cisco products are reliable and user-friendly, we can implement any kind of setup. For example, we can set up for a geographical location. We can make it so users find it easy to access the network securely when they are in and outside the office. We experience no downtime, no breakdowns, all the user readings are exact, and it gives us quick analysis so we can apply security measures.

Because Cisco has improved a lot and is competing with other technologies that are innovative and brand new to the market, the only improvements they have to make are to keep up with the current competition and remain competitive with other solutions.

My impression is that the solution is 98% stable. I really like the devices and I am happy to have the devices in my organization.

The scalability of the solution ranks at about 9.5 of 10. It is flexible and scalable.

While pro support is available, we have not used any kind of support so far. We do the maintenance on our own. But the technical support is 100% available and they maintain certain criteria. Every three to six months they come for a review of performance and they inspect the devices every three months. We meet with them even if we do not request support and they inform us of new devices and improvements coming into the market. If there is anything you need from them, they are very good and reliable.

We previously used a GitLab runner because of the GUID (Global Unique Identifier), but the Cisco Meraki also had the GUID feature which makes it really easy to implement. Without GUID you had to learn so many devices. So GUID is very good, the Cisco console is very good, the interface is extremely good and this made it very easy to implement. You don't have to extract the logs manually, so that simplifies log-analysis. 

I had experience with Cisco devices previously so the initial setup was easy. Deployment is never complicated unless you complicate your design or implement other design management. If your planning is really good before implementation, the deployment will go well. I enjoyed using it and implementing it.

The integration was taken care of by us. We only had the devices. The implementation was our first attempt and it took only a few days. 

Our return on investment is reliability, flexibility and the ability to serve our customers without downtime.

I would rate it a nine out of ten.

We use this solution for MDM (Mobile Device Management), as a firewall and using it for their switches and access points.

Generally speaking, the ease of use and setup are most valuable to us. We have come across issues where it doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us. But other than that, I mean, as far as the switching setup, it's extremely easy. The access point is even easier. The firewall and the  basic setup for the firewall; having the auto VPN connections, site-to-site VPN connections, come up is a very nice feature.

The one particular issue that we had is that one of our sites had a very specific VPN site-to-site setup for access into a a particular client. We could see what was coming out of the firewall, and for some reason, the client firewall was not responding in the way that we were expecting, and we were unable to get client's firewall team on the line in time for us to get it all straightened out, so we had to fall back to the ASA that was in place.

Yes, this is a stable product.

We have this product in a total of six of our sites. I could easily configure everything from one location, despite the various global site locations.

Most of the time, we do not use technical support. We do not need them, but when we do need them, they are available and will work with us for whatever length of time it takes to try and solve the problem.

It's extremely competitive and very good for a product in this sphere. It's excellent, actually, for the products and what they can handle.

Generally speaking, if it's just a mesh network within your own environment, which could be done at a fairly low knowledge level. It's when you're dealing with the external partners and stuff like that that you'll either have to really know what you're talking about to try and troubleshoot. It's a very easy solution for the most part, it's very easy to implement and very easy to administer.

We use it in a restaurant environment to provide a managed firewall and WiFi. This is very helpful.

One of our largest support call issues is the processing of credit cards. This is caused by an Internet/network issue 60 percent of the time. Knowing the state of the network remotely is a big time saver. Having the ability to alter the network and WiFi settings remotely permits us to have quick response time. For overall troubleshooting, having tools on Meraki is a time saver.

• We can quickly see if the Internet is up or down, then focus troubleshooting more quickly. 
• We can reconfigure a client’s setup remotely with minimal effort.

• Web portal: Ease of configuration and status reporting.
• Tools: It helps us see if anything has been changed in the network by another vendor or customer.

Integration with other tools, such as, ConnectWise Automate.

The price is high for the market.

Systems Manager is another cloud service from Cisco Meraki that helps you to manage all the devices in your organization. You can deploy apps to all your devices around the world in a few clicks and in a few minutes.

My employees have more secured devices. I can control what they can do with their enterprise devices, make a full and remote maintenance, install apps, upgrade apps, upgrade devices, etc.

Geofency polices are great, but it depends on how the device has the localization services configured. If the device is not getting the right GPS position, Geofency polices will fail.

I have been using it for about two years.

With Apple devices, it is perfect thanks to DEP. With Android and Windows, you can enroll devices via mail and it's very easy.

The Cisco Meraki cloud is very stable; I haven't had any problems with the stability of the service.

The scalability of this MDM is perfect. You can add all the devices you want, and you only need to tag them to apply polices.

Customer service is very good.

Technical support provides great service; you can open tickets yourself or call a phone number.

I tried AirWatch; it's more expensive and more difficult to use and configure.

The initial setup is very easy.

My implementation was through nData Systems.

We use it to create a demo for the iPad solution, control endpoint devices, and limit access to the application.

The profile settings are valuable features. It is a good solution, good for daily use. The UI is easy to learn, and the documentation and YouTube channel help us finish most of our engine work.

We have been using this solution for one year, and we are using the latest version. It is cloud-based.

It is a stable solution.

The scalability is good because we have just ten staff and can scale it. The maintenance is average.

We have not used other solutions.

The initial setup was straightforward, and the deployment was completed in-house. The deployment took a few weeks.

We have a standard license, but I do not have details about the cost.

I rate this solution an eight out of ten. I would recommend this solution because its integrated dashboard is good. In the next release, I suggest integrating a synchronization with the AD account to the device owner.

We use Systems Manager for inventory and centralized management of multiple devices.

Cisco could add SOC services.

Systems Manager is highly stable.

I think Systems Manager is one of the most scalable products.

Cisco support is outstanding. They are one of the best.

The most significant benefit is that the deployment is quick and painless. You don't need a specialized IT department to implement and scale the network. It's easy to maintain, too. It only requires one or two network administrators. 

The price could be better.

I rate Systems Manger MDMEMM eight out of 10. It's a highly scalable solution that's easy to use and deploy.

I use it extensively for presentations to my customers in the education sector because it's perfect for managing time efficiently.

It has facilitated zero-touch authorization events for our employees and their devices. Furthermore, Meraki Systems Manager plays a vital role in securing our notebooks.

Geolocation is perfect, and it enforces certain rules like app installations or no installations.

It would be beneficial to have better integration with other operating systems. For example, some customers use Chromebooks and other versions of Windows, Linux, especially in educational institutions like schools here in Brazil. It would be advantageous to expand its compatibility to include other commonly used operating systems.

I use it every day because my company utilizes the solution. So, I have been using this solution for a year. 

I would rate the scalability a ten out of ten.

It is super easy to setup. 

Overall, I would rate the solution an eight out of ten.