Cisco Meraki Systems Manager (MDM+EMM) Reviews

Our client primarily uses the solution for compliance across a few different devices, to manage their endpoints. 

The scalability is great. It's very easy to just keep adding devices as needed. 

As a whole, the initial implementation process is easy.

The product itself is very easy to use. 

The solution is stable. 

The cost of the solution is a bit high. There are other cheaper options on the market.

Right now, all the attention is going only to the Apple devices. They need to allocate more energy in terms of their offering to devices that are not Apple devices.

I've been dealing with Cisco products for 25 years. 

The product is quite stable and reliable. there are no bugs or glitches and it doesn't crash or freeze. Its performance is decent. 

The one client we have that is using it has been using it with about eight users. 

The solution scales well and adding devices is not a problem. In fact, it's a very easy process. It's why our client likes it so much.

Technical support is pretty good. We have been satisfied with the level of service. you can get 24/7 help as needed. 

We found it very simple to set up the solution. A company shouldn't have any issues with the process. You only need one or two technical people to handle the deployment. Not more than that. 

Meraki's pricing is a little bit more expensive as compared to other vendors.

I'm a Cisco distributor. I am only dealing with Cisco products.

We're dealing with the most recent version of the solution.

I'd recommend it to other companies. It's easy to use, easy to set up, and reliable. 

Overall, I would rate the solution a seven out of ten.

We primarily use the solution in order to see devices connected to the network here.

The solution has improved our organization by allowing us to shed some light on how things work in our network.

The analysis of traffic and configuration capabilities are the most valuable aspects for us.

The solution is straightforward to set up. 

The solution seems to be scalable.

It's very stable and reliable. 

So far, it's been very clean and easy to use. We can find proper settings and information easily even though we are rather new to the product.

We have used it for too short of a time to have thoughts about what might be missing; we still need to get more familiar with it.

The solution can be expensive. 

I've been using the solution for half a year.

The solution is stable and reliable. I can confirm we haven't had issues. It doesn't crash or freeze. It's good so far. 

As the solution is only partially deployed, it's hard to gauge how many people are on it or will be on it. 

However, as a cloud solution, it seems to be very scalable. 

I haven't directly dealt with technical support.

We are currently testing systems from both Cisco and Microsoft. This is the first implementation. We did not have anything previously.

This was a cloud implementation, however, I don't really have any details about the process. My understanding was that it was straightforward. Setting up the initial infrastructure took about one month. 

There were only two or three people handling the deployment and maintenance. 

There was a Cisco engineer helping us with configuration.

We have not seen an ROI as we are in the proof of concept phase and still would need to do a full implementation. 

From what I read, it's rather expensive, however, I have no access to such details in terms of what our contract costs.

The solution was ultimately chosen by the organization. I'm unsure as to if there were other options looked at. 

We are just end-users of the product.

I'm not sure which version of the solution we're using. 

Overall, so far, I'd rate it an eight out of ten. It's still new and I still need time to get used to it. 

The cloud manager is user-friendly, and I can manage everything from one dashboard. 

Cisco's authorized scripting can be complicated. For example, we sometimes enter the wrong code using this script, and then we had to dictate to find the problem.

We've been using Cisco Meraki for about one and a half years. 

Cisco Meraki is simple and robust. But sometimes, the internet connection in Indonesia is not stable. Meraki shows you have disconnected from the internet. This is only for 30 seconds or one minute, and then I get an email from the system that the connection has been lost. I do not know how to change the setup, so I keep getting this message from the Meraki system.

The scalability is fine for me. It's excellent. I like the resurfacing. Cisco has a dual power supply, which is good because the electricity is unstable in Indonesia. I prefer to have a dual power supply from a different source. That makes life much easier.

The initial setup of Meraki is simple, but I think Cisco can be difficult overall. Cisco needs a foolproof design where you cannot possibly make a mistake. If you make a mistake with this, you have a problem throughout the whole network. We have an internal team for deployment. We also have some programmers from another country, and we do collaborative work with them.

Cisco is too expensive. Cisco is the host for the enterprise system, and I'm still using Cisco for switches. Some switches cost $2,000 to $4,000. I've been using Cisco for 10 to 15 years, and it has never failed. I'm happy with Cisco, but the price is too high. The total cost for my site can get up to $15,000. It's not too hard to convince management at that price, but if it goes over $20,000, that's a tough sell.

I've used Cisco Meraki for most of my career and only recently discovered that there are so many cloud alternatives, so I'm considering switching to another vendor like Ubiquiti, Ruckus, or Aruba. Some aren't compatible with Cisco, but the price is lower. Still, it's hard for me to convince management to make the switch because they only know Cisco. That's the problem. 

I rate Cisco Meraki Sytems Manager nine out of 10. I still recommend it to my colleagues at other organizations. It's expensive, but you will have fewer headaches in the future. And the future is Cisco backups, so you don't have to worry. It's a significant upfront investment, but when you consider the cost over five or six years, it's worth it. You cannot say that $20,000 is a considerable expense because it will last five years. However, if you're spending $40,000, the annual cost is much greater. 

We use location analytics to display real-time location statistics to improve customer engagement and loyalty across all the sites. It's built into the Cisco Meraki APs at no additional cost. That's one of the things that a lot of clients like. 

The data is collected by the APs, and it syncs to the Cisco Meraki cloud. This is automatically reported to the dashboard and reveals visitor traffic, trends, dwell time, news, and also repeat visitor loyalty. A lot of stores use it for this particular reason: they can gather information from repeat visitors. They can also locate single repeat visitors.

The Systems Manager provides over-the-air centralized management, diagnostics, and monitoring for mobile devices. It's managed by the organizations. If someone else needs to manage it, he/she can do it through Meraki cloud. However, it's usually managed by the organization itself with the use of its own protocol. It can be done on iPads, Androids, Macs, and PCs. The Systems Manager monitors each of your organization's devices, and it shows useful metrics like client hardware/software information, recent location, etc. that binds into your analytics and even lets administrators remotely lock and erase the devices.

It protects devices and their data, and it will also control usage with a passcode policy. Every device will have a passcode policy. This restricts employee access to, for example, app stores, gaming, and so on during work hours.

I have found the location analytics feature that is built into the APs to be the most valuable. It allows you to compare data and to single out individuals who are repeatedly coming into your store. We can observe different trends. This is what separates it from a lot of the other solutions. 

You can have a passcode policy to restrict access and can enable device restrictions and stop people from being able to use cameras. You can allow screen capture, automatic sync when roaming, and the use of a virtual assistant, or you can actually shut all these things down as well.

The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive, and I'd like to see a reduction in cost.

I've been using Cisco Meraki Systems Manager (MDM+EMM) for several years.

I think it is a very stable solution.

This solution scales extremely well.

Technical support has been prompt and very good.

The initial setup is very straightforward because they'll send you a license first, along with a username, and you get to create your password. You can go into the user dashboard before you ever get the Meraki devices sent to you and start to configure them. Everything can be configured within the dashboard itself. Once your system arrives and you're attached to the network, it will automatically report to the dashboard. The dashboard, in turn, will push out all the configurations to the devices. Everything can be pre-configured.

The setup cost can be expensive depending on who is doing the installation. Licensing can be done on a monthly basis. A lot of clients prefer to use the cloud-based option.

On a scale from one to ten, I would rate this solution at ten.

If you want something that's going to work and scale very well, and allow you to pre-configure the devices before you get them into the company, then Cisco Meraki Systems Manager (MDMEMM) is a great option. 

The solution is easy to use and support. 

I would like for it to be like Cisco where you can monitor the end users one network. 

I have been using the solution for one and a half years. 

The stability is good. 

Cisco is scalable solution. I rate the scalability an eight out of ten. 

The technical support needs improvement. 

Positive

The initial setup is easy. I rate the initial setup an eight out of ten.

I rate the overall solution an eight out of ten. 

Cisco systems are more for in-house and basic LAN infrastructure and less for access point systems.

It's robust, and we like the device availability, ease of purchase, and supplier stock availability. However, the downside is poor technical support.

There is room for improvement in the technical support.

In future releases, we would like to see less subscription costs. 

So, we would like to see more cloud-based features and fewer subscriptions.

I have been working with this product for four years now. We work with the latest version. 

I would rate the stability a seven out of ten. We have medium-sized businesses as our clients. 

I would rate the scalability an eight out of ten. 

There is room for improvement in the support. Mostly, the technical expertise and availability were lacking.

Neutral

I would rate my experience with the initial setup a four out of ten, where one is difficult, and ten is easy. It is more difficult. 

It is mostly deployed on-premises. The deployment can take from a few hours to days. 

The ROI is visible, but Aruba scores higher on ROI.

My clients find it a bit expensive compared to other systems.

It feels a bit outdated sometimes, less modern. So, overall, I would rate it a seven out of ten. 

We use the product to provide visibility and support in a hybrid setup. It also helps to enforce new policies. 

The most valuable features include remote inventory analysis, security features like geofencing, and software distribution.

The tool's pricing needs to be more flexible like Cisco's. 

I have been using Cisco Meraki Systems Manager (MDM+EMM) for approximately two years.

I rate the solution's stability a nine out of ten. 

The tool is scalable. 

The tool's deployment is simple. 

It requires a higher expenditure compared to other solutions, but it's a complete solution. It works well, has a great interface, and the support is very expensive, but it's good.

It helps us deploy and manage remote sites, as well as maintain security on remote networks.

The proprietary standards and modules are the most valuable features. The integrator solution in a single product is quite valuable.

In my opinion, the equipment availabilities and competitive pricings could be improved.

I have been using this solution for around a year. 

I would rate the stability of this solution a nine out of ten. 

I would rate the scalability a nine out of ten. 

Customer service and support are really expensive. Else, it is good. The price could be improved. 

Positive

The initial setup was quite complex.

There was an ROI. 

I would suggest not judging the price and the capital expense and seeing the long-term features.

Overall, I would rate the solution an eight out of ten.