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Cisco Secure Access pros and cons

Vendor: Cisco
4.5 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Authentication is highlighted as the most valuable feature.
Scalability is rated ten out of ten.
DNS security and Integrated Secure Web Control (ISWC) are the main features of interest.
Securing security controls like Secure Security Control (SSC) for local Internet breakouts is a key use.
Stability is rated ten out of ten.

CONS

Support response times can experience delays of up to two working days.
The service is considered expensive compared to competitors.
There is a need for improved global coverage due to reliance on the cloud provider's data centers.
Cisco is perceived as lagging behind competitors in market acceptance.
The process for raising a support ticket has become more complex, requiring specialized access.
 

Cisco Secure Access Pros review quotes

VG
Mar 5, 2025
I rate the stability of Cisco Secure Access as ten out of ten.
Aruna Udawatte - PeerSpot reviewer
Mar 11, 2025
The most valuable feature of Cisco Secure Access is the level of security it provides.
KH
Jan 27, 2025
The main feature of interest to me and the customers is DNS security and Integrated Secure Web Control (ISWC).
Find out what your peers are saying about Cisco, Netskope, Fortinet and others in Secure Access Service Edge (SASE). Updated: March 2025.
845,485 professionals have used our research since 2012.
AnikIslam - PeerSpot reviewer
May 2, 2024
The most valuable feature is the authentication feature.
RC
Sep 9, 2024
I would rate the scalability a ten out of ten.
 

Cisco Secure Access Cons review quotes

VG
Mar 5, 2025
Having been associated with Cisco for more than fifteen to twenty years, I find it increasingly difficult to get tech support these days. Although Cisco is reliable, the process to raise a support ticket has become more complex, requiring specific user accounts and access to specialized platforms.
Aruna Udawatte - PeerSpot reviewer
Mar 11, 2025
The main issue with pricing is that it is higher compared to other competitors, making it challenging to work with customers unless they specifically request Cisco.
KH
Jan 27, 2025
There is a need for improved global coverage since the service relies on the cloud provider's data centers.
Find out what your peers are saying about Cisco, Netskope, Fortinet and others in Secure Access Service Edge (SASE). Updated: March 2025.
845,485 professionals have used our research since 2012.
AnikIslam - PeerSpot reviewer
May 2, 2024
I received support from the team for Cisco Secure Access related to web services. There were occasional delays of up to two working days.
RC
Sep 9, 2024
It is expensive.