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Commvault Cloud pros and cons

Vendor: Commvault

4.3 out of 5

112 reviews
95% willing to recommend

Pros & Cons summary

Commvault Cloud provides robust integration with on-premise and cloud systems, ideal for backup and recovery. It secures data with encryption and ransomware protection, offering global deduplication and indexing for cost efficiency. Supporting applications like MySQL, Oracle, and Exchange, it ensures flexible and comprehensive data protection. However, bare-metal restore requires improvement. Complex setup and high pricing are drawbacks, with a need for better documentation and enhanced customer support.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Commvault Cloud offers strong integration with both on-premise and cloud systems, providing a unified platform for backup and recovery processes.

The encryption and ransomware protection ensure all data is securely backed up and remain uncompromised, enhancing data safety.

Its global deduplication and indexing features are highly valuable, optimizing storage costs and enabling quick data retrieval with minimal downtime.

Backup and recovery flexibility across various applications like MySQL, Oracle, and Exchange are supported, offering comprehensive data protection.

Commvault Cloud's multi-tenancy feature supports advanced functionalities, making it suitable for varied enterprise needs.

CONS

Bare-metal restore in Commvault Cloud is not intuitive and needs improvement.

Managing and maintaining a Commvault Cloud environment requires significant human resources and attention.

Setup and deployment can be complex and challenging, with inadequate documentation.

Pricing in Commvault Cloud is considered high compared to other alternatives.

Customer support for Commvault Cloud needs advancement, with reports of slow responses and limited knowledge.

Commvault Cloud Pros review quotes

Cloud Solution Architect at Tata Consultancy

Dec 9, 2025

We find the most valuable features in Commvault Cloud to be from the appliances perspective.

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Principal Platform Engineer Storage/Backup at a manufacturing company with 10,001+ employees

Feb 15, 2024

The ability to manage everything from a single pane of glass is another major advantage.

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Cassandra Cinar

Senior Director Data Center Services at a media company with 5,001-10,000 employees

Jan 23, 2024

The features I find most helpful in Commvault are its ability to perform incremental backups and significantly reduce backup times for our diverse multi-architecture, multi-environment environment.

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Systems Administrator III at a university with 5,001-10,000 employees

Oct 5, 2023

The use of hyperscale storage hardware and Commvault software has allowed us to create a large storage pool and achieve significant savings in our back-end storage costs.

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DD

CEO at a computer software company with 51-200 employees

Apr 28, 2025

Commvault Cloud provides an excellent solution.

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Michael L. Mathews

Vice President for Innovation and Technology at Oral Roberts University

Nov 2, 2023

Commvault Backup & Recovery's search utility is its most valuable feature.

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reviewer2297667

Infrastructure Manager at a construction company with 1,001-5,000 employees

Oct 27, 2023

It's easy to configure multiple jobs and media agent locations for each server. We do offsite backups for all of our servers, but we also do onsite hourly backups of them. That has benefited us several times when we had an incident and didn't want to roll back a server an entire day.

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Chethana Kahandugoda

CIO / Senior Deputy General Manager at Lb

Oct 11, 2024

The most valuable features of Commvault Cloud include deduplication and compression.

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reviewer1544721

Support Engineer at a media company with 1,001-5,000 employees

Feb 26, 2025

Commvault is an all-in-one product that is very simple and operational for business use.

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Sr. Manager mtechnogies at Deloitte

Oct 16, 2024

The functionality and features of Commvault were much better compared to other solutions.

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Commvault Cloud Cons review quotes

Cloud Solution Architect at Tata Consultancy

Dec 9, 2025

I would like to see AI capabilities in Commvault Cloud. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.

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Principal Platform Engineer Storage/Backup at a manufacturing company with 10,001+ employees

Feb 15, 2024

Commvault should keep and continue to develop the Java GUI.

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Cassandra Cinar

Senior Director Data Center Services at a media company with 5,001-10,000 employees

Jan 23, 2024

Commvault could benefit from increased automation to streamline processes and enhance predictability.

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Commvault Cloud

Free Report: Commvault Cloud Reviews and More

Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,221 professionals have used our research since 2012.

Systems Administrator III at a university with 5,001-10,000 employees

Oct 5, 2023

The workflow has room for improvement.

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DD

CEO at a computer software company with 51-200 employees

Apr 28, 2025

The support needs more improvement. I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance.

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Michael L. Mathews

Vice President for Innovation and Technology at Oral Roberts University

Nov 2, 2023

I would like more communication informing us on what Commvault is doing in the background.

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reviewer2297667

Infrastructure Manager at a construction company with 1,001-5,000 employees

Oct 27, 2023

Additional SaaS application support would be good... we have SaaS applications that may not be big enough for Commvault to support yet. Box.com is one we've asked about for years, and it's just not on the radar, as far as I know.

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Chethana Kahandugoda

CIO / Senior Deputy General Manager at Lb

Oct 11, 2024

Competitive products have emerged with less cost, making the pricing a challenging factor.

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reviewer1544721

Support Engineer at a media company with 1,001-5,000 employees

Feb 26, 2025

I would rate the customer support five out of ten. Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility.

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Sr. Manager mtechnogies at Deloitte

Oct 16, 2024

Commvault could improve in the area of monitoring and notification services.

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