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3CX Live Chat vs StarLeaf comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Virtual Meetings
7th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (6th)
StarLeaf
Ranking in Virtual Meetings
46th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.3%, up from 1.9% compared to the previous year. The mindshare of StarLeaf is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
3CX Live Chat3.3%
StarLeaf0.8%
Other95.9%
Virtual Meetings
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
JS
Solution Architect at a tech services company with 201-500 employees
Easy to use for our clients and was easy to roll out
I would rate it a nine out of ten. It was really easy to roll it out to our users to implement it to an API. It was very seamless. I don't see any lack of features we need. For the purpose of connecting the client and agent, it works very well. I would like the ability to download or retrieve the call history through APIs. There is no way to download the recordings from the meetings because you can record the meeting. The only way to get the recording from the platform is to log in to my strategic portal and download it manually. There is no way to retrieve the link for downloading the recording through API. I would like to see that in the next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."
"It is a highly flexible and easy to use platform which offers many benefits to our customers."
"LiveChat makes it easy to respond to your customers and connect with them."
"It makes the decision a no-brainer, you get so much more for your money with this solution."
"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."
"Simplified deployment of hosted voice, and the use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable."
"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."
"Mobility features and remote extensions work well."
"It was really easy to roll it out to our users to implement it to an API."
"The pros are that it's like a global leader. It has a translation project, which is very interesting and important for our users because the minority of them are not able to read and speak in English."
 

Cons

"iPhone users found it difficult to use the mobile application when working offsite."
"Support could be better, especially when you have an emergency and need assistance."
"I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status."
"The reporting and dashboards of 3CX could be improved."
"The call logs/reporting functions need some improvement and are still very basic."
"There should be an option to save some extensions."
"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"We have had some problems with stability. A week ago, we had outaging but it has stablized."
 

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"There is no add-on costing on the standard fees."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
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Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
14%
Comms Service Provider
7%
Outsourcing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
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Also Known As

3CX PBX
No data available
 

Overview

 

Sample Customers

Information Not Available
Kinderspaital Zurich, HGEM, Stronghold
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
900,644 professionals have used our research since 2012.