ABBYY and Celonis are both solutions in the Process Mining category. ABBYY is ranked #11, while Celonis is
ranked #2 with an average rating of 8.3. ABBYY holds a 1.7% mindshare in PM, compared to
Celonis’s 16.9% mindshare. Additionally, 100% of ABBYY users are willing to recommend the solution, compared to 100% of Celonis users who would recommend it.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Categories and Ranking
ABBYY Timeline
Ranking in Process Mining
11th
Average Rating
9.0
Reviews Sentiment
8.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Celonis
Ranking in Process Mining
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
AI Data Analysis (6th)
Mindshare comparison
As of January 2026, in the Process Mining category, the mindshare of ABBYY Timeline is 1.7%, down from 2.1% compared to the previous year. The mindshare of Celonis is 16.9%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
The software is user-friendly, flexible, and can be used with various data sources. It provides various reports and charts that help organizations to identify areas for improvement and optimize their processes. ABBYY Timeline is a great choice for business process analysts, process owners, and IT professionals who are looking for a tool to help them analyze and optimize their processes. The process flow/diagram is the most valuable feature, as it offers a helpful visual simulation that allows users to see what's happening in the grand scheme of things and then drill down into specific tasks and processes to see where the bottlenecks are. For those companies that look for the low-hanging fruit in terms of process automation and operational excellence, this is the tool you need to succeed.
Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support. The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis. Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis. Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced. Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
"ABBYY Timeline provides various reports and charts that help us identify areas for improvement and optimize our business processes."
"Celonis’ Process Cockpit is valuable."
"The process mapping is most valuable to us."
"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."
"The solution offers a very good user interface."
"One of the vital features is the solution's easy integration with varying sources"
"Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment."
"The product helps clients visualize potential savings by minimizing human errors and reducing manual work."
"With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard and so we can see the differences between the pricing over the previous years."
"There are a couple of new features available in Timeline that still need more time to mature."
"Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution."
"Lacks a couple of algorithms that can better identify bottlenecks and provide a better view of them."
"It would be helpful if they could categorize processes into tier levels."
"The solution needs to implement more automation aspects into the product. Right now, it's lacking."
"In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions."
"The process analytics could be a bit easier."
"I believe Celonis could provide more detailed documentation so that users do not struggle to understand the tool, as the resources are somewhat limited."
"With every upgrade, the product is completely changed."
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...
ABBYY Timeline is a cloud-based, AI-driven process mining tool. Using the latest artificial intelligence (AI) technology, ABBYY Timeline automatically builds an interactive digital twin of your business processes, analyzes them in real time to identify bottlenecks, and predicts future outcomes to facilitate better decision-making.
Why use process mining & task mining?
✔ End-to-end process visualization: Visualize the flow of your work through the process stages and see the delays, bottlenecks, and outliers. Gain insight into your “as-is” customer processes to understand challenges.
✔ Compliance risk management: Simplify compliance by using audit trails to build a model of your process and reason against it. Receive alerts when rules set in place are broken and follow up immediately to ensure that it won’t happen again.
✔ Greater ROI from automation: Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities. Discover the most valuable opportunities to implement RPA or automatically monitor the performance of your existing RPA processes.
✔ Accurate, un-biased data: Before, process mining relied on subject matter experts. Now, process mining software gives decision-makers facts and figures from real-time event log data to back up their decisions by serving as an irrefutable source of truth.
How Timeline process mining works
In four steps, discover and visualize process execution details automatically by leveraging artificial intelligence to examine desktop user interaction (known as task mining) or by analyzing your existing data (known as process mining) to quickly identify opportunities for improvement, monitor ongoing performance in real-time, and predict future outcomes.
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
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