ABBYY and Celonis are both solutions in the Process Mining category. ABBYY is ranked #12, while Celonis is
ranked #1 with an average rating of 8.3. ABBYY holds a 2.1% mindshare in PM, compared to
Celonis’s 21.9% mindshare. Additionally, 100% of ABBYY users are willing to recommend the solution, compared to 100% of Celonis users who would recommend it.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Categories and Ranking
ABBYY Timeline
Ranking in Process Mining
12th
Average Rating
9.0
Reviews Sentiment
8.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Celonis
Ranking in Process Mining
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
54
Ranking in other categories
No ranking in other categories
Mindshare comparison
As of July 2025, in the Process Mining category, the mindshare of ABBYY Timeline is 2.1%, up from 1.5% compared to the previous year. The mindshare of Celonis is 21.9%, up from 16.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
The software is user-friendly, flexible, and can be used with various data sources. It provides various reports and charts that help organizations to identify areas for improvement and optimize their processes. ABBYY Timeline is a great choice for business process analysts, process owners, and IT professionals who are looking for a tool to help them analyze and optimize their processes. The process flow/diagram is the most valuable feature, as it offers a helpful visual simulation that allows users to see what's happening in the grand scheme of things and then drill down into specific tasks and processes to see where the bottlenecks are. For those companies that look for the low-hanging fruit in terms of process automation and operational excellence, this is the tool you need to succeed.
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
"ABBYY Timeline provides various reports and charts that help us identify areas for improvement and optimize our business processes."
"Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product."
"From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors."
"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."
"I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce."
"For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy."
"The real-time replication was just implemented and is quite useful."
"Automated root cause analysis and process explorer features are very good. It provides a lot of selections, such as process flow selection, attribute selection, etc."
"They have in-built connectors for connecting to various systems."
"There are a couple of new features available in Timeline that still need more time to mature."
"It requires specialized expertise to set it up in the backend."
"Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that.
Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server.
I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices."
"It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes."
"The process analytics could be a bit easier."
"With every upgrade, the product is completely changed."
"The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL."
"Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient."
"In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved."
"Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra."
"Celonis is expensive, but it is functional."
"Though Celonis is a bit pricey, it is worth it."
"The cost would be a concern for a certain category of customers. Flexible cost models would help smaller players be able to adapt Celonis into their business operations."
"The solution is quite expensive."
"Evaluating the price of the solution can be a difficult question. It is all about the business case and the return of the investments. That is typically how we also see this type of solution. It depends very much on the return. The entry-level is focused on enterprise size companies, for the SMB segment is it is out of their range. It is definitely expensive."
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...
Based on client feedback, I have heard that the pricing for Celonis is considered high. However, as a developer, I am not directly involved in the pricing aspect.
ABBYY Timeline is a cloud-based, AI-driven process mining tool. Using the latest artificial intelligence (AI) technology, ABBYY Timeline automatically builds an interactive digital twin of your business processes, analyzes them in real time to identify bottlenecks, and predicts future outcomes to facilitate better decision-making.
Why use process mining & task mining?
✔ End-to-end process visualization: Visualize the flow of your work through the process stages and see the delays, bottlenecks, and outliers. Gain insight into your “as-is” customer processes to understand challenges.
✔ Compliance risk management: Simplify compliance by using audit trails to build a model of your process and reason against it. Receive alerts when rules set in place are broken and follow up immediately to ensure that it won’t happen again.
✔ Greater ROI from automation: Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities. Discover the most valuable opportunities to implement RPA or automatically monitor the performance of your existing RPA processes.
✔ Accurate, un-biased data: Before, process mining relied on subject matter experts. Now, process mining software gives decision-makers facts and figures from real-time event log data to back up their decisions by serving as an irrefutable source of truth.
How Timeline process mining works
In four steps, discover and visualize process execution details automatically by leveraging artificial intelligence to examine desktop user interaction (known as task mining) or by analyzing your existing data (known as process mining) to quickly identify opportunities for improvement, monitor ongoing performance in real-time, and predict future outcomes.
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
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with LinkedIn, and personal follow-up with the reviewer when necessary.
