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ABBYY Timeline vs Celonis comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ABBYY Timeline
Ranking in Process Mining
12th
Average Rating
9.0
Reviews Sentiment
8.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Celonis
Ranking in Process Mining
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
AI Data Analysis (8th)
 

Mindshare comparison

As of June 2026, in the Process Mining category, the mindshare of ABBYY Timeline is 1.9%, down from 2.0% compared to the previous year. The mindshare of Celonis is 13.5%, down from 21.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining Mindshare Distribution
ProductMindshare (%)
Celonis13.5%
ABBYY Timeline1.9%
Other84.6%
Process Mining
 

Featured Reviews

reviewer2093802 - PeerSpot reviewer
Senior System Engineer at Epossible
Optimizes business processes, is user-friendly and flexible
The software is user-friendly, flexible, and can be used with various data sources. It provides various reports and charts that help organizations to identify areas for improvement and optimize their processes. ABBYY Timeline is a great choice for business process analysts, process owners, and IT professionals who are looking for a tool to help them analyze and optimize their processes. The process flow/diagram is the most valuable feature, as it offers a helpful visual simulation that allows users to see what's happening in the grand scheme of things and then drill down into specific tasks and processes to see where the bottlenecks are. For those companies that look for the low-hanging fruit in terms of process automation and operational excellence, this is the tool you need to succeed.
Ebin_Abraham - PeerSpot reviewer
Data Engineer at Baker Hughes
Process mining has delivered major savings and now needs better automation and task mining
Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support. The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis. Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis. Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced. Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ABBYY Timeline provides various reports and charts that help us identify areas for improvement and optimize our business processes."
"My advice to others looking into using Celonis is to ensure before evaluating the product that your use case or process can fit into the tool."
"I have seen a positive impact of Celonis in my organization, as I receive many testimonials from clients mentioning that process mining has genuinely helped, especially through Celonis."
"Orders are getting faster, clients are happier, and we can also redeploy the resources to process something else."
"I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like."
"After implementing this Action Flow, our normal ServiceNow ticketing has been reduced by 70 percent, and vendors are utilizing the Action Flow extensively."
"We evaluated a couple of software solutions before we chose Celonis for our clients because it has most of the features we were looking for, it is quite user-friendly, and it has an Azure configure."
"It's definitely a wonderful tool for clients to understand their operations in real time."
"Automated root cause analysis and process explorer features are very good. It provides a lot of selections, such as process flow selection, attribute selection, etc."
 

Cons

"There are a couple of new features available in Timeline that still need more time to mature."
"I have experienced lags in response times from customer service. We are not always receiving responses on time."
"Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization."
"Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing."
"I'd like to see a couple of algorithms that can better identify the bottlenecks and provide a better view of those bottlenecks."
"It is not particularly flexible in the way it works, and it is quite rigid."
"The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential."
"One area for improvement is that, while Celonis has existing APIs for some domains like accounts, it lacks ready-made ones for others, like financial services. This means we need to customize our data channels so the data can be used by Celonis."
"We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth."
 

Pricing and Cost Advice

Information not available
"The solution’s pricing is high when compared to other process mining tools."
"Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra."
"It is an expensive solution."
"Celonis offers free learning possibilities. I am using the free version of Celonis."
"The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time."
"Celonis is expensive. It's not for mid or low-sized enterprises because the license price is high. Overall, it's quite pricey compared to anything else that I have heard about. But the good thing is that they don't charge per user. They charge for the data model."
"I was not involved in that, but I am sure it was cost-effective for them. That's why they made the decision to take it."
"Celonis is cost-effective."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
17%
Computer Software Company
9%
Financial Services Firm
9%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise46
 

Questions from the Community

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Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What is your experience regarding pricing and costs for Celonis?
I am not heavily involved in that particular aspect, but I have heard that Celonis is somewhat expensive.
What needs improvement with Celonis?
Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as stron...
 

Overview

 

Sample Customers

Information Not Available
Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool
Find out what your peers are saying about Automation Anywhere, Celonis, Microsoft and others in Process Mining. Updated: June 2026.
900,644 professionals have used our research since 2012.