Celonis vs SAP Signavio Process Intelligence comparison

Celonis and SAP are both solutions in the Process Mining category. Celonis is ranked #2 with an average rating of 8.3, while SAP is ranked #5 with an average rating of 7.6. Celonis holds a 16.9% mindshare in PM, compared to SAP’s 7.5% mindshare. Additionally, 100% of Celonis users are willing to recommend the solution, compared to 82% of SAP users who would recommend it.

Celonis

Read 60 Celonis reviews

6,318 Views
2,969 Comparison Views

100% willing to recommend

SAP Signavio Process Intell...

Read 19 SAP Signavio Process Intelligence reviews

1,398 Views
1,398 Comparison Views

82% willing to recommend

Celonis

SAP Signavio Process Intell...

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Executive SummaryUpdated on Dec 1, 2024

Celonis and SAP Signavio Process Intelligence compete in the process mining and intelligence space. Celonis holds the upper hand due to its extensive features and process optimization capabilities, despite higher pricing.

Features: Celonis offers advanced process mining, machine learning, and AI features that streamline root cause analysis and optimize processes. It integrates robustly with platforms like SAP, ServiceNow, and Salesforce. SAP Signavio Process Intelligence provides process simulation, documentation, and data mapping, emphasizing end-to-end process efficiency with its Collaboration Hub.

Room for Improvement: Celonis could improve in task mining, simplifying user experience, and log analysis complexity, which often requires technical support. SAP Signavio needs better pricing transparency and integration across non-SAP platforms, while expanding features like dashboarding and AI could enhance usability.

Ease of Deployment and Customer Service: Celonis offers flexible deployment options including public, private, and hybrid clouds. Customer service receives mixed reviews, with good professionalism but inconsistent response times. SAP Signavio shares deployment flexibility, often using public and hybrid clouds, with satisfactory technical support needing more proactive engagement.

Pricing and ROI: Celonis is seen as expensive with costs arising from data and user charges, yet users find value due to extensive features and strong ROI from cost and time savings. SAP Signavio's pricing is criticized but considered slightly more affordable than Celonis; users value its ROI though seek better pricing clarity.

To learn more, read our detailed Celonis vs. SAP Signavio Process Intelligence Report (Updated: December 2025).

Buyer's Guide

Celonis vs. SAP Signavio Process Intelligence

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.8

Celonis improves efficiency and reduces costs by up to 80%, with ROI seen in 9 to 11 months.

Sentiment score

4.8

SAP Signavio Process Intelligence boosts business outcomes through process visualization and simulation, offering impactful returns despite ROI quantification challenges.

In the first couple of years, I would not expect a return on investment because the initial setup will take more than a year if the process requires significant customization.

Praveen Bansal

Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees

In my opinion, there's a positive return on investment.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

I have seen a return on investment, especially in time saved for my clients; in the incident management process, the average cycle time for handling tickets was over ninety-eight hours, but after identifying root causes, such as tickets being held due to wrong group allocation, the cycle time reduced to approximately thirty-eight hours.

reviewer2795421

Process Mining Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Celonis report

No quotes available

For more quotes and insights, download the SAP Signavio Process Intelligence report

Customer Service

Sentiment score

5.7

Celonis support is praised for responsiveness but criticized for inconsistencies and slower responses, especially for smaller contracts.

Sentiment score

5.2

SAP Signavio Process Intelligence support is effective for some, but others report delays; AI aids self-resolution, enhancing reliability.

It took more than two weeks to receive a response.

Praveen Bansal

Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees

Celonis customer support is really good; they investigate concerns thoroughly and provide solutions or troubleshooting steps, which I find helpful.

reviewer2795421

Process Mining Consultant at a tech vendor with 10,001+ employees

Other times I do not get much clarity on the support from the team.

reviewer2797770

Data Engineer at a pharma/biotech company with 10,001+ employees

For more quotes and insights, download the Celonis report

Ideally, there should be separate support for different modules, particularly for organizations using several different SAP products.

PawanDihiye

Manager at Adidas

Whenever we've needed them, they're there, logging cases and providing effective updates on the cases.

SarahBullen

Head of Business Analysis, Technology & Digital Products at a media company with 10,001+ employees

For more quotes and insights, download the SAP Signavio Process Intelligence report

Scalability Issues

Sentiment score

7.2

Celonis provides scalable solutions with seamless integration, accommodating enterprise roles and data needs while managing deployment and cost considerations.

Sentiment score

5.6

SAP Signavio Process Intelligence is scalable for large organizations but costly for smaller entities, with complex integration challenges.

I recall that when we started using Celonis, we had a space of five terabytes and around one thousand users, and Celonis managed all of that easily.

Praveen Bansal

Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees

I recommend focusing on recent data or perhaps five years of historical data along with live data for better visibility and stability in the process.

reviewer2795421

Process Mining Consultant at a tech vendor with 10,001+ employees

At the moment, I'd rate scalability six or seven out of ten.

AntonioCardone

Senior Development Manager at Lutech

For more quotes and insights, download the Celonis report

Due to its inability to support multi-event logs, I have to re-extract data even if it already exists, leading to duplication.

PawanDihiye

Manager at Adidas

SAP Signavio Process Intelligence would be more suitable for bigger organizations, specifically mid to large.

SarahBullen

Head of Business Analysis, Technology & Digital Products at a media company with 10,001+ employees

For more quotes and insights, download the SAP Signavio Process Intelligence report

Stability Issues

Sentiment score

8.0

Celonis is stable with minor issues, reliable performance, effective task handling, and stability ratings generally between eight and ten.

Sentiment score

7.2

SAP Signavio Process Intelligence is stable and effective, with minor issues quickly resolved and high user satisfaction reported.

It's super stable.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Celonis is stable.

GulshanMishra

Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees

For more quotes and insights, download the Celonis report

Regarding the stability of SAP Signavio Process Intelligence, I would give it a 10, as I find there are no stability issues.

Naman Lalawat

data analyst at dbs global university

Regarding stability, there are no complaints as it is very stable.

PawanDihiye

Manager at Adidas

For more quotes and insights, download the SAP Signavio Process Intelligence report

Room For Improvement

Celonis needs improvements in integration, usability, automation, visualization, pricing, and support, including better documentation and data handling.

SAP Signavio Process Intelligence requires UI, scalability, and integration improvements, while addressing cost and enhancing automation, AI, and blockchain.

Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

It is essential for the Celonis solution to have their services and solution models integrated with GenAI.

AntonioCardone

Senior Development Manager at Lutech

The most important area for improvement is the automation part.

Ebin_Abraham

Data Engineer at Baker Hughes

For more quotes and insights, download the Celonis report

It would be helpful if they have their e-learning content segregated for different roles—for example, training specific to business users, training for leads, and training for consultants and analysts who are going to work on the tool as developers.

Monika Shinde

Analyst III Global GBS - Process Mining at Kraft Heinz

We recently did an analysis in which we were almost going to pay 10 times the cost of a normal process mining tool if we used SAP Signavio.

PawanDihiye

Manager at Adidas

They should work on their networks and improve their servers because SAP Signavio Process Intelligence is in use more nowadays, resulting in busy servers.

Naman Lalawat

data analyst at dbs global university

For more quotes and insights, download the SAP Signavio Process Intelligence report

Setup Cost

Celonis pricing is costly for SMEs, with variable costs based on data usage, making it a significant investment.

SAP Signavio Process Intelligence is costly, influenced by data usage and licenses, with discounts available for SAP license holders.

I think it's relatively expensive, but it's also good.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Based on client feedback, I have heard that the pricing for Celonis is considered high.

Nikhil-More

Senior Application Developer at Fujitsu

creating a data model for one process will differ in cost if you add more data models for additional processes.

reviewer2795421

Process Mining Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Celonis report

If it is an SAP process, it becomes a little cheaper, but if it is a non-SAP process, then it becomes highly expensive.

PawanDihiye

Manager at Adidas

The pricing of SAP Signavio could always be better.

SarahBullen

Head of Business Analysis, Technology & Digital Products at a media company with 10,001+ employees

For more quotes and insights, download the SAP Signavio Process Intelligence report

Valuable Features

Celonis excels in process mining and automation with intuitive dashboards, seamless integration, and user-friendly UI for data-driven decisions.

SAP Signavio Process Intelligence offers seamless integration, efficient process management, user-friendly features, and data-driven insights for optimized operations.

Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.

Nikhil-More

Senior Application Developer at Fujitsu

It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

It's the first solution that combines business competence and capabilities with technological capabilities.

AntonioCardone

Senior Development Manager at Lutech

For more quotes and insights, download the Celonis report

The real-time process visualization feature of SAP Signavio Process Intelligence has been really useful to get that first draft, that first picture that starts more detailed analysis and specific task areas.

SarahBullen

Head of Business Analysis, Technology & Digital Products at a media company with 10,001+ employees

SAP Signavio Process Intelligence has an upper hand compared to other solutions because the integration from other software is far better in SAP.

Naman Lalawat

data analyst at dbs global university

The best feature of SAP Signavio Process Intelligence is that it is not just Process Intelligence; it's a complete suite that comes with insights and mapping.

Monika Shinde

Analyst III Global GBS - Process Mining at Kraft Heinz

For more quotes and insights, download the SAP Signavio Process Intelligence report

Categories and Ranking

Celonis

Ranking in Process Mining

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

AI Data Analysis (6th)

SAP Signavio Process Intell...

Ranking in Process Mining

5th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Process Mining category, the mindshare of Celonis is 16.9%, down from 18.3% compared to the previous year. The mindshare of SAP Signavio Process Intelligence is 7.5%, up from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining Market Share Distribution
Product	Market Share (%)
Celonis	16.9%
SAP Signavio Process Intelligence	7.5%
Other	75.6%

Process Mining

Featured Reviews

Ebin_Abraham

Data Engineer at Baker Hughes

Process mining has delivered major savings and now needs better automation and task mining

Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support. The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis. Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis. Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced. Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

Read full review

PawanDihiye

Manager at Adidas

Process visualization and collaboration enhance decision-making but improvements in licensing and support are needed

It is effective in real-time, although there are a few shortcomings. For example, in SAP Signavio, if you have two or three systems through which your process is flowing and it creates a multi-event log, that is where SAP Signavio has its shortcoming as it doesn't support multi-event logs. The seamless connection with various data sources impacts the ability to generate accurate and actionable insights, especially if it is SAP as your source system, making it pretty easy. However, if it goes beyond SAP, that is when it becomes difficult and ineffective with respect to cost. For example, we recently did an analysis in which we were almost going to pay 10 times the cost of a normal process mining tool if we used SAP Signavio. What they are doing is counting the number of records and processes dealt with, which may not accurately reflect your data. This issue particularly arises when your data is lean, as the number of records can become inflated, leading to expensive charges that are not recommended for non-SAP tools, especially for real-time data streams. The license structure of SAP Signavio Process Intelligence should be improved for the next release. For example, charging by the number of records becomes inefficient, particularly for systems where comments may be numerous and irrelevant to the actual usage of the data.

Read full review

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

10%

Energy/Utilities Company

Computer Software Company

25%

Manufacturing Company

16%

University

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	44

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	13

Questions from the Community

Which is better - Signavio Process Manager or Celonis?

SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...

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What do you like most about Celonis?

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...

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What is your experience regarding pricing and costs for Celonis?

I am not heavily involved in that particular aspect, but I have heard that Celonis is somewhat expensive.

See all answers

What is your experience regarding pricing and costs for SAP Signavio Process Intelligence?

The pricing of SAP Signavio could always be better. There are always discounts to be had.

See all answers

What needs improvement with SAP Signavio Process Intelligence?

What I would improve in SAP Signavio Process Intelligence is the speed at which we can connect different data sources to it, and also understanding more around when a record is truly a record, beca...

See all answers

What is your primary use case for SAP Signavio Process Intelligence?

We have various different use cases at the moment. The reason we use SAP Signavio Process Intelligence is because it cuts down on workshop time for capturing process and assists us with process sim...

See all answers

Comparisons

SAP Signavio Process Manager vs Celonis

Compared 55% of the time

UiPath Process Mining vs Celonis

Compared 5% of the time

Microsoft Power Automate vs Celonis

Compared 5% of the time

Software AG ARIS Process Mining vs Celonis

Compared 4% of the time

Appian vs Celonis

Compared 3% of the time

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Microsoft Power Automate vs SAP Signavio Process Intelligence

Compared 11% of the time

UiPath Process Mining vs SAP Signavio Process Intelligence

Compared 8% of the time

Software AG ARIS Process Mining vs SAP Signavio Process Intelligence

Compared 6% of the time

QPR ProcessAnalyzer vs SAP Signavio Process Intelligence

Compared 6% of the time

Scout Platform vs SAP Signavio Process Intelligence

Compared 6% of the time

More SAP Signavio Process Intelligence Competitors

Product Reports

Buyer's Guide

Celonis

January 2026

Download Celonis product report

Buyer's Guide

SAP Signavio Process Intelligence

January 2026

SAP Signavio Process Intelligence report

Download SAP Signavio Process Intelligence product report

Overview

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

Celonis

Signavio Process Intelligence enables business users worldwide to run in-depth process analyses. ... Identify the root causes of poorly performing processes by detecting and visualizing compliance violations, monitor your process performance and act on critical cases and performance bottlenecks.

SAP

Sample Customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

NBN, T-System, Transurban, Audi BKK, Taifun, Met Office, Esquel Group, Sivantos, Consensus, Sirona

Buyer's Guide

Celonis vs. SAP Signavio Process Intelligence

December 2025

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