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Celonis pros and cons

Vendor: Celonis
4.1 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Celonis enables identification and analysis of costs through data mining, providing insights into pricing variations over previous years.
Its comprehensive training materials, including videos, offer detailed guidance for easy tool utilization and navigation.
Powerful capabilities in process mining, task mining, business analytics, and machine learning enhance operational efficiency and decision-making.
Automated root cause analysis and process explorer features, along with pre-built connectors for industry platforms like SAP or Oracle, offer versatility and ease of integration.
Celonis' graphical interpretations and action flow features have significantly reduced manual tasks, optimizing processes and uncovering optimization opportunities.

CONS

Celonis should integrate more custom features and enhance flexibility to ease implementation and operation.
More automation and integration features are needed, especially with systems like Robotic Process Automation and Microsoft's ecosystem.
Pricing needs revision; high licensing and support costs limit accessibility for small enterprises and certain regions.
Enhancements in data management processes are required, including better handling of data duplication and more intuitive data modeling.
Celonis must improve user support and offer more comprehensive documentation and timely customer service responses.
 

Celonis Pros review quotes

reviewer1350672 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees
May 28, 2020
With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard and so we can see the differences between the pricing over the previous years.
reviewer1409247 - PeerSpot reviewer
Chief Executive Officer at a real estate/law firm with 11-50 employees
Sep 13, 2020
The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool.
it_user1468551 - PeerSpot reviewer
Senior Director at a consultancy with 51-200 employees
Feb 8, 2021
Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
SumitKhanna - PeerSpot reviewer
Process Excellence Head at Indian Institute of Management Indore
Feb 17, 2021
The solution offers very good division management.
Cuneyt Ugur - PeerSpot reviewer
Robotic Process Automation Leader at Borusan Holding
Mar 11, 2021
The solution offers a very good user interface.
it_user1559763 - PeerSpot reviewer
Head of International Markets at a consultancy with 201-500 employees
Apr 21, 2021
I have found the automatic mapping of the processes themselves to be a valuable feature.
it_user1563003 - PeerSpot reviewer
Team Lead at a healthcare company with 1,001-5,000 employees
Apr 24, 2021
It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.
EK
Global digital manager at a pharma/biotech company with 10,001+ employees
Jul 20, 2021
For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy.
KM
Consultant at Accenture
May 19, 2021
We have found the Orient Explorer to be a valuable feature.
AT
Senior Analyst at Delite Technologies pvt ltd
Jun 12, 2021
The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered.
 

Celonis Cons review quotes

reviewer1350672 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees
May 28, 2020
In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions.
reviewer1409247 - PeerSpot reviewer
Chief Executive Officer at a real estate/law firm with 11-50 employees
Sep 13, 2020
We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth.
it_user1468551 - PeerSpot reviewer
Senior Director at a consultancy with 51-200 employees
Feb 8, 2021
It should be more flexible. It is not particularly flexible in the way it works, and it is quite rigid. It has some very strong structures that you have to follow. It could certainly be made more user-friendly to understand and should have fewer requirements for manipulation of the data to create the visualizations. We should also get better support from Celonis, and they also need to make the licensing model slightly different.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
SumitKhanna - PeerSpot reviewer
Process Excellence Head at Indian Institute of Management Indore
Feb 17, 2021
The solution needs to implement more automation aspects into the product. Right now, it's lacking.
Cuneyt Ugur - PeerSpot reviewer
Robotic Process Automation Leader at Borusan Holding
Mar 11, 2021
It would help if they had more integrations and automation features.
it_user1559763 - PeerSpot reviewer
Head of International Markets at a consultancy with 201-500 employees
Apr 21, 2021
In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved.
it_user1563003 - PeerSpot reviewer
Team Lead at a healthcare company with 1,001-5,000 employees
Apr 24, 2021
Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that. Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server. I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.
EK
Global digital manager at a pharma/biotech company with 10,001+ employees
Jul 20, 2021
The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics.
KM
Consultant at Accenture
May 19, 2021
Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing.
AT
Senior Analyst at Delite Technologies pvt ltd
Jun 12, 2021
The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL.