Celonis vs iGrafx Process360 Live Platform comparison

Celonis and iGrafx are both solutions in the Process Mining category. Celonis is ranked #2 with an average rating of 8.1, while iGrafx is ranked #17. Celonis holds a 13.3% mindshare in PM, compared to iGrafx’s 2.6% mindshare. Additionally, 100% of Celonis users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.

Celonis

Read 60 Celonis reviews

10,004 Views
4,202 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

3,411 Views
546 Comparison Views

91% willing to recommend

Celonis

iGrafx Process360 Live Plat...

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Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and Celonis are competing products in process optimization and business transformation. Data shows that while Celonis is acclaimed for its advanced features, iGrafx Process360 Live Platform often scores higher in customer support and pricing satisfaction, suggesting better value for money.

Features: iGrafx Process360 Live Platform excels in process mapping and modeling, emphasizing compliance and governance. Key features include integration with Lean Six Sigma and DMAIC notations, the ability to simulate non-digital assets, and a comprehensive repository for workflows and documents. Celonis offers powerful real-time data analysis and process mining, with features like automated process mapping, a robust analysis matrix, and intuitive UI for business intelligence.

Room for Improvement: iGrafx can enhance its real-time data processing, expand cloud integration capabilities, and simplify its complex user interface. Celonis needs to address integration complexities, improve the accessibility of its customer service, and offer more flexible pricing options to attract budget-conscious organizations.

Ease of Deployment and Customer Service: iGrafx is noted for its straightforward deployment process and responsive customer support, enhancing the onboarding experience. Celonis provides comprehensive implementation services, but integration challenges may arise, and while its customer service is proficient in technical issues, it may be less accessible compared to iGrafx's support.

Pricing and ROI: iGrafx Process360 Live Platform is often preferred for its attractive upfront costs and satisfactory ROI, aligning well with budget-conscious needs. Celonis has a higher initial cost, justified by its analytical capabilities, which many customers see as providing strong long-term ROI. The decision often hinges on whether the analytical depth of Celonis justifies the additional investment.

To learn more, read our detailed Celonis vs. iGrafx Process360 Live Platform Report (Updated: June 2026).

Buyer's Guide

Celonis vs. iGrafx Process360 Live Platform

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Celonis

Ranking in Process Mining

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

AI Data Analysis (8th)

iGrafx Process360 Live Plat...

Ranking in Process Mining

17th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (19th), Business Process Management (BPM) (32nd)

Mindshare comparison

As of August 2026, in the Process Mining category, the mindshare of Celonis is 13.3%, down from 22.1% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 2.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining Mindshare Distribution
Product	Mindshare (%)
Celonis	13.3%
iGrafx Process360 Live Platform	2.6%
Other	84.1%

Process Mining

Featured Reviews

Ebin_Abraham

Data Engineer at Baker Hughes

Process mining has delivered major savings and now needs better automation and task mining

Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support. The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis. Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis. Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced. Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.

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Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Action Flows are good."

"Orders are getting faster, clients are happier, and we can also redeploy the resources to process something else."

"The process mapping is most valuable to us."

"Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process."

"The fact that this solution is agnostic and you can map a process across multiple systems almost automatically from the moment that you have the data mapped out, makes our lives much easier."

"In my Celonis experience, it is easy to use and has higher AI capabilities."

"The process chart is valuable in identifying the bottlenecks."

"The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered."

More Celonis pros

"We found the technical support to be helpful."

"Provides a valuable BPMN feature."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment."

"It has simplified compliance with regulations and company standards."

"If you need software to help you easily design processes, make simulations, build value stream mappings, which has some LEAN features, and DMAIC support, I strongly encourage you to go forward and buy iGrafx."

"iGrafx is the most comprehensive way to have all the cross-feeds and the documents related to workflows, like cross-notes."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

More iGrafx Process360 Live Platform pros

Cons

"From a development perspective, I think there could be improvements in version control and deployment."

"Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing."

"I believe Celonis could provide more detailed documentation so that users do not struggle to understand the tool, as the resources are somewhat limited."

"In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved."

"The only problem is the price; it is a little bit expensive when we compare it to others."

"I have experienced lags in response times from customer service. We are not always receiving responses on time."

"It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes."

"The data modeling features could be more intuitive."

More Celonis cons

"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."

"The price could be more competitive."

"I would love to see a template and shapes for customer journey mapping."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"They can reduce the cost of the product and make it easily accessible for consultants."

"With iGrafx, the implementation and the licensing were pretty complex."

"Unfortunately, I haven't been able to find a reseller in Mexico."

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"It is quite a significant investment. From a cost perspective, they need to reevaluate the licensing model. The cost is justified, but they need to make the licensing model slightly different."

"Though Celonis is a bit pricey, it is worth it."

"The cost of the software for us or the client is on the higher end."

"The solution’s pricing is high when compared to other process mining tools."

"It is only affordable for large or public companies."

"The solution is expensive."

"Celonis is a little more expensive than UiPath."

"The pricing is reasonable."

More Celonis pricing and cost advice

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"I have heard that the solution's pricing is very competitive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Financial Services Firm

Computer Software Company

Outsourcing Company

Financial Services Firm

14%

Construction Company

11%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	46

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

Which is better - Signavio Process Manager or Celonis?

SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...

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What is your experience regarding pricing and costs for Celonis?

I am not heavily involved in that particular aspect, but I have heard that Celonis is somewhat expensive.

See all answers

What needs improvement with Celonis?

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What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

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Comparisons

SAP Signavio Process Manager vs Celonis

Compared 50% of the time

SAP Signavio Process Intelligence vs Celonis

Compared 7% of the time

Microsoft Power Automate vs Celonis

Compared 6% of the time

UiPath Process Mining vs Celonis

Compared 5% of the time

Automation Anywhere vs Celonis

Compared 5% of the time

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ARIS BPA vs iGrafx Process360 Live Platform

Compared 8% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 6% of the time

Interfacing Technologies Enterprise Process Center vs iGrafx Process360 Live Platform

Compared 6% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 5% of the time

Visio vs iGrafx Process360 Live Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Celonis

August 2026

Download Celonis product report

Buyer's Guide

iGrafx Process360 Live Platform

July 2026

Download iGrafx Process360 Live Platform product report

Overview

Celonis empowers businesses with process mining, offering automation and AI features that visualize processes, identify bottlenecks, and optimize operations. With seamless integration and user-friendly tools, Celonis adds significant value to businesses aiming for operational efficiency.

Celonis is a leading tool for process mining and optimization, seamlessly connecting with SAP and Oracle systems through pre-built connectors. Its capabilities include visualizing processes, identifying inefficiencies, and optimizing workflows with comprehensive dashboards and action flows. While Celonis scores high on functionality, integration with Microsoft, Azure connectivity, and an improved pricing model are areas for improvement. Training resources and an intuitive interface are essential for users managing frequent updates and complex programming needs. With robust process analysis and automation features, Celonis enhances decision-making and resource allocation.

What key features does Celonis offer?

Process Mining: Visualizes and analyzes business processes to identify inefficiencies.
Automation: Enables streamlined, automated workflows for improved productivity.
AI Capabilities: Enhances process optimization and decision-making with advanced AI.
Integration: Offers pre-built connectors for seamless integration with SAP and Oracle.
Dashboards: Provides comprehensive views of operations to monitor performance.

What benefits or ROI should reviewers look for?

Operational Efficiency: Identifies and resolves bottlenecks, improving workflows.
Resource Optimization: Enables better allocation and utilization of resources.
Informed Decisions: Data-driven insights support strategic decision-making.
Cost Management: Streamlines processes, reducing operational costs.

In finance, procurement, and supply chain, Celonis is utilized to monitor and optimize entire business processes, analyzing data from systems like SAP and Oracle to uncover inefficiencies. Organizations leverage its process analysis and automation triggers for improved performance and resource allocation.

Celonis

iGrafx Process360 Live Platform integrates IDEF0, supports Lean Six Sigma, and offers comprehensive process modeling, making it a versatile choice for industry-specific needs including risk assessment and enterprise object usage.

iGrafx Process360 Live Platform is known for its capabilities in streamlining workflows, process mining, and scenario simulation. While it simplifies the complexities of BPMN, and provides powerful tools for workflow plotting, documentation, and simulation, it faces challenges in ease of linking with new ERP systems, web modeling complexity, and costs. The platform offers predefined templates for easy process creation, yet it lacks depth in reporting tools and has limited multi-language support which could be improved for broader usability.

What are the key features of iGrafx Process360 Live Platform?

IDEF0 Integration: Simplifies process analysis using structured graphical representation.
Lean Six Sigma Support: Enhances efficiency and quality management through integration with Six Sigma methodologies.
Process Simulation: Enables scenario testing to optimize workflows.
BPMN Capabilities: Provides tools for clear representation of business workflows.
KPI Integration: Monitors key performance indicators for continuous improvement.
Collaboration Features: Facilitates teamwork and collaboration during process development.

What benefits should users expect when evaluating iGrafx Process360 Live Platform?

Streamlined Workflows: Efficiently manages and optimizes business processes.
Robust Analysis: Offers deep insights into process performance for decision-making.
Process Mining: Identifies inefficiencies and potential improvements within workflows.
Versatile Application: Suitable for industries like banking and service modeling.

Many industries utilize iGrafx Process360 Live Platform for business process modeling, analysis, and management. It is extensively applied in banking for risk assessment, utilizing its BPM capabilities to adhere to ISO 9000 standards. Service-oriented companies use its process design and repository functions for effective process mining and management, making it a valuable tool in managing complex organizational structures.

iGrafx

Sample Customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

Multinational Bank

Buyer's Guide

Celonis vs. iGrafx Process360 Live Platform

June 2026

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