Acronis Cyber Protect vs MSP360 Backup comparison

"The ability to clone backups."

"It works with different types of partitions or different OSs."

"Stability is always good. I have used Acronis for 10 years now, if not more. I have never had a problem with availability, etc."

"i use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space."

"For my first experience, it is the best software for backups, especially for a five-system backup."

"Their response is quite efficient."

"The main reasons that our customers like Acronis are that it is very strong and easy to use."

"Since the last version, everything has been improved."

"The initial setup is very easy. It's not overly complex."

"MSP360 Backup's most valuable feature is its backup interface."

"The most valuable feature of MSP360 Backup is its reliability."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Client-side encryption minimizes worries about data being captured on the back-end."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Technical support is very good."

"The product needs to have a simple DR process."

"On the backup and restoration side with Acronis Backup, some on-premises AI features which can detect anomalies may be something which would improve the product significantly."

"It would be nice to have it on the cloud platform without using third-party equipment."

"I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups."

"It does not delete locked files."

"The support takes too much time to respond to callbacks."

"Improved support for immutability and Utility AirGAP could be beneficial."

"We have issues with the SQL databases which are a little shaky."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The solution's pricing is very high."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The cost of updates is less than $100 USD yearly."

"Doing what this is capable of doing, the cost of it is in line."

"I think that the prices of the product go up every year. If one is extremely expensive and ten is absolutely cheap, I rate the product price as six."

"The pricing is comparable to the newest solution available on the market, Altaro."

"There is a license required to use this solution and it is inexpensive. However, it is an old license."

"We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers."

"This is an affordable product and fits within our customers' budgets."

"The pricing model is a little complex to find the right size for what you need. It takes a lot of hours to figure it out."

"It provides a good cost savings compared to our previous cloud backup."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

"I rate the price of MSP360 Backup a seven out of ten."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"We have a very good return on investment."