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MSP360 Backup pros and cons

Vendor: MSP360

4.0 out of 5

15 reviews
100% willing to recommend

Pros & Cons summary

MSP360 Backup is a user-friendly and configurable solution valued for its incremental backup capability, saving time. It utilizes commonly open ports, avoiding client firewall changes, and supports major cloud services. The platform enhances monitoring by verifying successful backups across machines but could improve granular reporting and cost-effective mobile backups. Though reporting features need simplification and the initial setup is expensive, MSP360 Backup remains a robust choice for cloud backup needs.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

MSP360 Backup is simple to use and easy to configure.

Incremental backups don't require an entire site backup repeatedly, simplifying the backup process.

No firewall changes are needed for backup purposes, enhancing convenience for small clients without extensive IT support.

Technical support for MSP360 Backup is highly rated.

Users appreciate the visibility of what has been backed up and the ease of adjusting backup settings via the portal.

CONS

The restore time could improve. When there was an issue the restore time was lengthy.

The reporting capabilities on the portal could be much more granular. Exporting to a text file and running it through a pivot table is needed to view cost-recovery and backup success.

MSP360 Backup needs a cost-effective backup solution for Android and Apple cellphones as this functionality is currently unavailable.

The initial setup is complex, requiring on-site installation and configuration of scheduling and backup pushing.

The pricing is very high, and using MSP360 Backup incurs additional charges for device storage and backup not included in the service.

MSP360 Backup Pros review quotes

Owner

Feb 9, 2018

Client-side encryption minimizes worries about data being captured on the back-end.

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Consultant at a transportation company

Feb 28, 2018

General ease of use and performance of the Windows version is the most valuable feature.

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Director at CyberSec Europe

Apr 10, 2018

Provides connectivity to a lot of different cloud storage solutions.

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Free Report: MSP360 Backup Reviews and More

Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

MS

Magdalena Stanek

Owner at DataCorp Magdalena Stanek

Feb 17, 2020

The solution is simple to use and easy to configure.

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PM

Director at a tech services company with 1-10 employees

Mar 24, 2020

The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.

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reviewer1194177

IT Manager at a transportation company with 501-1,000 employees

Jul 26, 2020

The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.

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reviewer1437783

Owner at a tech services company with self employed

Oct 22, 2020

One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.

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reviewer1506456

President and Chief Technology Officer at a tech services company with 1-10 employees

Mar 19, 2021

Technical support is very good.

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FD

TS Engineer at a computer software company with 5,001-10,000 employees

Apr 8, 2021

The initial setup is very easy. It's not overly complex.

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AH

Andreas Holzinger

CEO at Liwicom GmbH

Sep 14, 2021

The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.

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MSP360 Backup Cons review quotes

Owner

Feb 9, 2018

The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode.

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Consultant at a transportation company

Feb 28, 2018

The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable.

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Director at CyberSec Europe

Apr 10, 2018

Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default.

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Free Report: MSP360 Backup Reviews and More

Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

MS

Magdalena Stanek

Owner at DataCorp Magdalena Stanek

Feb 17, 2020

The graphics are looking a bit old and should be updated.

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PM

Director at a tech services company with 1-10 employees

Mar 24, 2020

As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing."

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reviewer1194177

IT Manager at a transportation company with 501-1,000 employees

Jul 26, 2020

There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.

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reviewer1437783

Owner at a tech services company with self employed

Oct 22, 2020

They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.

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reviewer1506456

President and Chief Technology Officer at a tech services company with 1-10 employees

Mar 19, 2021

We could basically use just a more concise visual dashboard reporting on the status of the various machines.

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FD

TS Engineer at a computer software company with 5,001-10,000 employees

Apr 8, 2021

The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.

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AH

Andreas Holzinger

CEO at Liwicom GmbH

Sep 14, 2021

The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not.

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Related questions

14

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Why is MSP Backup important for companies?