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Adobe Experience Manager vs Box comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Adobe Experience Manager boosts ROI with reduced content time, improved engagement, increased traffic, and enhanced efficiency via automation and security.
Sentiment score
6.0
Box increases ROI by reducing turnaround times, supporting compliance, and enhancing file management efficiency for significant returns.
They indicated that from Adobe Experience Manager's capabilities, they have reduced the content publishing time by nearly sixty to seventy percent and they saw an uplift of approximately fifteen percent in their engagement on personalized landing pages.
Manager, Customer Success at a real estate/law firm with 501-1,000 employees
I have seen a return on investment through reduction in time to market, automation through AI, and the availability of very scalable solutions.
project manager at FedEx
Security has been very robust and has improved by 70%.
Digital Marketing Manager at Ford Motor Company
 

Customer Service

Sentiment score
6.8
Adobe Experience Manager customer service varies, with faster support for enterprises but slower responses and limited coverage for others.
Sentiment score
5.0
Box's customer service is helpful and efficient but can face delays and repetitive inquiries; cost varies by support package.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
Managing Partner(Austria) at a integrator with 11-50 employees
There are Adobe engineers, sales representatives, and engineers assigned to Sephora North America.
Digital Asset Specialist at a retailer with 10,001+ employees
For P1 tickets, the resolution time is approximately four hours.
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees
 

Scalability Issues

Sentiment score
6.5
Adobe Experience Manager offers robust scalability, supporting high traffic and personalization, though challenges arise with cloud transition and licensing.
Sentiment score
7.4
Box provides scalable performance for various user counts and data sizes, with potential improvements in admin reporting for enterprises.
Clients use it to manage high traffic volumes, large content libraries, and personalized experiences at scale without any major issues.
Manager, Customer Success at a real estate/law firm with 501-1,000 employees
You cannot simply add more servers without purchasing the license.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
Adobe Experience Manager's scalability is excellent, as it reduces infrastructure and maintenance costs.
project manager at FedEx
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
 

Stability Issues

Sentiment score
7.2
Adobe Experience Manager is stable and reliable for enterprises, with strong security, scalability, and cloud-based automatic upgrades enhancing performance.
Sentiment score
7.9
Box is highly rated for stability, with minor performance issues rare and seamless connectivity, even during sleep mode.
Adobe Experience Manager is a stable tool.
Senior Project Engineer at a tech vendor with 10,001+ employees
Adobe Experience Manager delivers very high performance, is reliable, and operates fast.
Digital Marketing Manager at Ford Motor Company
Adobe Experience Manager is actually one of the strongest points in that it is considered a stable and enterprise-grade platform.
Manager, Customer Success at a real estate/law firm with 501-1,000 employees
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
 

Room For Improvement

Adobe Experience Manager needs better usability, reduced complexity, improved support, and cost-efficiency to enhance user experience and adoption.
Box users seek better control, improved integrations, and features like document indexing, enhanced UI, and efficient performance.
I believe the user interface should be more user-friendly and intuitive for all levels, allowing beginners to use this tool easily.
Digital Marketing Manager at Ford Motor Company
The feature I really appreciate is how reusable components save time across pages.
Frontend Developer at a consultancy with 11-50 employees
The main reasons it is not a perfect ten are the implementation complexity, higher costs, and the learning curve for teams that are newer to Adobe Experience Manager ecosystem.
Manager, Customer Success at a real estate/law firm with 501-1,000 employees
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
 

Setup Cost

Adobe Experience Manager is costly and complex, suited for large organizations, with pricing based on users and scale.
Box's pricing is viewed variably, offering competitive value for some, though others find it steep, especially with security features.
For large enterprises, the cost is often comparable with other major CMSs.
Managing Partner(Austria) at a integrator with 11-50 employees
Adobe Experience Manager is expensive compared to competitors.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
The price is significantly high.
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
 

Valuable Features

Adobe Experience Manager enhances content creation and management with seamless integrations, customization, scalability, and robust digital experience tools.
Box offers secure collaboration, seamless integrations, user-friendly interface, and robust features for compliance, enhancing personal and professional experiences.
Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
Adobe Experience Manager has made document management smoother because many people use Adobe, making it simpler for me to modify and resend PDF documents.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
Adobe Experience Manager increases operational efficiency through centralized assets and reduces time spent searching, editing, and managing files.
project manager at FedEx
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.
Senior Projects Manager at Tech-hub
The best features of Box for me include the structured file organizing, which is the most important part I found.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
 

Categories and Ranking

Adobe Experience Manager
Ranking in Enterprise Content Management
3rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
31
Ranking in other categories
Web Content Management (1st), Enterprise Social Software (4th), Digital Experience Platforms (DXP) (1st)
Box
Ranking in Enterprise Content Management
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Cloud Storage (11th), Digital Asset Management (5th), Document Management Software (6th), Content Collaboration Platforms (8th)
 

Mindshare comparison

As of June 2026, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 3.9%, up from 3.2% compared to the previous year. The mindshare of Box is 3.8%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager3.9%
Box3.8%
Other92.3%
Enterprise Content Management
 

Featured Reviews

Hilax Chamberlain - PeerSpot reviewer
Digital Marketing Manager at Ford Motor Company
Centralized content management has unified our digital channels and delivers consistent experiences
Adobe Experience Manager offers enterprise-level digital assets management and very robust customization, brand value consistency, and omnichannel delivery. It saves development and maintenance time. The digital asset management and omnichannel delivery features have benefited my team by managing our digital assets, ensuring brand consistency, and enabling us to deliver customized content easily to our clients. Organizing and obtaining information from results is beneficial. Strengthening our online experience as a brand is valuable. Easy integration with other Adobe services improves productivity and provides a smooth experience. Adobe Experience Manager has positively impacted my organization by enabling component and page reuse, which reduces application size. It saves manual effort for maintaining all applications, improves traffic, and ensures consistency across all our applications. It provides better security, scalability, and makes our applications more robust.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Construction Company
7%
Computer Software Company
7%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise24
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
 

Questions from the Community

What needs improvement with Adobe Experience Manager?
One common challenge that I have heard of is that Adobe Experience Manager can feel complex and resource-intensive during implementation, especially for organizations without strong technical or Ad...
What is your primary use case for Adobe Experience Manager?
I personally have not used Adobe Experience Manager, but I have observed a retail client that uses Adobe Experience Manager to manage their personalized website content, and while they use MoEngage...
What advice do you have for others considering Adobe Experience Manager?
Adobe Experience Manager should be evaluated as a long-term digital experience platform rather than just a CMS. It delivers the most value for organizations that need personalization, multi-channel...
What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
 

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud, Adobe CQ5
No data available
 

Overview

 

Sample Customers

Metra
GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Find out what your peers are saying about Adobe Experience Manager vs. Box and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.