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Amazon Comprehend vs Amazon SageMaker comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
20th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Amazon SageMaker
Ranking in Data Science Platforms
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
AI Development Platforms (4th)
 

Mindshare comparison

As of October 2025, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 0.5%, down from 0.5% compared to the previous year. The mindshare of Amazon SageMaker is 5.7%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms Market Share Distribution
ProductMarket Share (%)
Amazon SageMaker5.7%
Amazon Comprehend0.5%
Other93.8%
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
Saurabh Jaiswal - PeerSpot reviewer
Create innovative assistants with seamless data integration for large-scale projects
The various integration options available in Amazon SageMaker, such as Firehose for connecting to data pipelines, are simple to use. Tools like AWS Glue integrate well for data transformations. The Databricks integration aids data scientists and engineers. SageMaker is fully managed, offers high availability, flexibility with TensorFlow, PyTorch, and MXNet, and comes with pre-trained algorithms for forecasting, anomaly detection, and more.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"I am totally happy with AWS support, as they provide excellent solutions."
"I have seen a return on investment, probably a factor of four or five."
"The support is very good with well-trained engineers whose training curriculum is rigorous."
"I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten."
"The most valuable features are the ability to store artifacts and gather reports and measures from experiments."
"The solution's ability to improve work at my organization stems from the ensemble model and a combination of various models it provides."
"The few projects we have done have been promising."
"I appreciate the ease of use in Amazon SageMaker."
"The most valuable feature of Amazon SageMaker is SageMaker Studio."
 

Cons

"It is a bit complex to scale. It is still evolving as a product."
"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"The solution is complex to use."
"The platform could be more accessible to users with basic coding skills, making it more intuitive and easier for beginners to use comfortably."
"I would recommend having more walkthrough videos and articles beyond AWS Skill Builder."
"One area where Amazon SageMaker could improve is its pricing. The high costs can drive companies to explore other cloud options. Additionally, while generally good, the updates sometimes come with bugs, and the documentation could be much better. More examples and clearer guidance would be helpful."
"The main challenge with Amazon SageMaker is the integrations."
"The solution needs to be cheaper since it now charges per document for extraction."
"SageMaker would be improved with the addition of reporting services."
"The pricing of the solution is an issue...In SageMaker, monitoring could be improved by supporting more data types other than JSON and CSV."
 

Pricing and Cost Advice

Information not available
"The pricing could be better, especially for querying. The per-query model feels expensive."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a six out of ten."
"The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation."
"The pricing is comparable."
"In terms of pricing, I'd also rate it ten out of ten because it's been beneficial compared to other solutions."
"On average, customers pay about $300,000 USD per month."
"Databricks solution is less costly than Amazon SageMaker."
"SageMaker is worth the money for our use case."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Computer Software Company
11%
Manufacturing Company
9%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise11
Large Enterprise16
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
How would you compare Databricks vs Amazon SageMaker?
We researched AWS SageMaker, but in the end, we chose Databricks. Databricks is a Unified Analytics Platform designed to accelerate innovation projects. It is based on Spark so it is very fast. It...
What do you like most about Amazon SageMaker?
We've had experience with unique ML projects using SageMaker. For example, we're developing a platform similar to ChatGPT that requires models. We utilize Amazon SageMaker to create endpoints for t...
What is your experience regarding pricing and costs for Amazon SageMaker?
If you manage it effectively, their pricing is reasonable. It's similar to anything in the cloud; if you don't manage it properly, it can be expensive, but if you do, it's fine.
 

Comparisons

No data available
 

Also Known As

No data available
AWS SageMaker, SageMaker
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
DigitalGlobe, Thomson Reuters Center for AI and Cognitive Computing, Hotels.com, GE Healthcare, Tinder, Intuit
Find out what your peers are saying about Amazon Comprehend vs. Amazon SageMaker and other solutions. Updated: September 2025.
868,706 professionals have used our research since 2012.