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Amazon Kendra vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Kendra
Ranking in Search as a Service
5th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Glean Platform
Ranking in Search as a Service
11th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Indexing and Search (15th), AI-Agent Builders (10th)
 

Mindshare comparison

As of February 2026, in the Search as a Service category, the mindshare of Amazon Kendra is 6.5%, down from 17.7% compared to the previous year. The mindshare of Glean Platform is 3.4%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Market Share Distribution
ProductMarket Share (%)
Amazon Kendra6.5%
Glean Platform3.4%
Other90.1%
Search as a Service
 

Featured Reviews

AM
Architect at IGT Solutions
Kendra has a nice AI built-in, enhancing the search experience and highly stable solution
There are many valuable features. For example, there are many documents that contain a lot of legal information. So we want to understand whether all the documents have the required complaint-related information or not, and whether they are following the standard policies of documentation. We have multiple documents, so we don't know which document has the sought-after information. Therefore, we want to perform an enterprise search on it. So there are a lot of use cases we are trying to build using these newer technologies, specifically Kendra. Moreover, Kendra has AI, which has an upper edge, and that is really helpful. It has a nice AI inbuilt, which improves the search part of it.
reviewer2783439 - PeerSpot reviewer
DevOps at a marketing services firm with 51-200 employees
Consolidating marketing content has streamlined sales prospect outreach and collaboration
The best features Glean Platform offers are mostly the view, which I think is very good. What I find most helpful about the view is that the user interface is very good. It is very easy to chat with the chatbot and get all the material that I want in the way that I need it. Glean Platform has positively impacted my organization by making it definitely very easy to consolidate a lot of the materials and easy to look at it all at once.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
17%
Manufacturing Company
11%
Retailer
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
12%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Information Not Available
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881,707 professionals have used our research since 2012.