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Amazon AWS CloudSearch vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon AWS CloudSearch
Ranking in Search as a Service
9th
Average Rating
8.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Glean Platform
Ranking in Search as a Service
4th
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
Indexing and Search (2nd), AI Agent Builders (4th), AI Software Development (15th), AI Customer Support (4th)
 

Mindshare comparison

As of May 2026, in the Search as a Service category, the mindshare of Amazon AWS CloudSearch is 5.3%, down from 8.5% compared to the previous year. The mindshare of Glean Platform is 4.4%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Mindshare Distribution
ProductMindshare (%)
Glean Platform4.4%
Amazon AWS CloudSearch5.3%
Other90.3%
Search as a Service
 

Featured Reviews

HarishMahanta - PeerSpot reviewer
Sr PeopleSoft Consultant at People Tech
A reasonably priced solution that provides scalability, stability, reliability, and security
In terms of what needs improvement, I would say that it needs to keep its cost competitive in the market, especially in comparison to other clouds. Let's say we have various clouds in the market, like Google Cloud, Oracle Cloud, and AWS Cloud. However, security-wise, I don't think AWS is bad. It's good only, especially in comparison to Oracle Cloud, if you really use Oracle, while also considering the fact that PeopleSoft is an Oracle product. AWS is a separate cloud, and Oracle has its own cloud. If you are in a new PeopleSoft and Oracle and you are using a third-party cloud, it means it is not easy since we can't think it is easy. I mean, if you are using Oracle products and you are using Oracle Cloud, it will be easier for you. However, it has a cost in comparison to AWS. Oracle Cloud is too costly. According to region, we segregate because it depends on the organization's strength. Let's say your organization has 1,000 customers. In that case, on a daily basis, let's say one customer was released or discontinued using the product. Then, you have to remove the solution. However, if you use Oracle Cloud, that space will remain there. In the case of AWS, they will immediately cut down their space, meaning in terms of reuse ability, it will reduce the cost. In our case, AWS is the best in the market, actually. We have various clouds like Google Cloud and Microsoft Azure Cloud, the features of which are very different. There are a lot of features in AWS Cloud since I am not in the market providing service on the products. I am just using that tool to access our clients' database and deliver our day-to-day service. I interact with the clients regarding their issues, whatever they are facing. There is this one kind of interface we use to access things because they are in AWS Cloud. If your customer is in Oracle Cloud, then there will be a different approach to accessing it. In our case, we can use AWS or Oracle, so it doesn't matter to us.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CDN service reduces latency when accessing our web application."
"Storage of photos and files which can be accessed anyplace, anytime, extremely quickly."
"It's the best solution for any company. It has a hosting ERP system for any task. AWS is stable. AWS is more flexible and its elastic concept is a new concept. AWS is also very secure. It has many layers of security, like hardware security and software security. This is a big issue."
"It will remain alive in the market. The solution will be stable in the market."
"The most valuable feature of Amazon AWS CloudSearch is its ability to receive data quickly. You can access your data easily in a short time."
"In our case, AWS is the best in the market, actually."
"The most valuable feature of Amazon AWS CloudSearch is its ability to receive data quickly, and you can access your data easily in a short time."
"AWS CloudSearch's best features are good performance under high CPU and memory use, and ease of deployment and scaling."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Productivity has really skyrocketed."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
 

Cons

"The solution should improve the recovery aspects that it has on offer."
"Maybe they are common in Egypt, but you should make a request on Amazon to create a function to monitor CPU performance, memory, and files. It is very difficult in AWS. I would tell them it should be simple, just drag and drop. I think they could develop this option so we can drag and drop to monitor performance of the processor and memory."
"Latlon data type only supports single value per document. All other types support multiple values. We faced issues with this because we had scenarios where, for each document, we needed to store multiple latlon values for different geographical locations."
"We'd like to see more database features."
"Security is a concern but they're working on it."
"AWS CloudSearch's documentation isn't very clear. Also, the on-premise version of the solution is less stable than the cloud version."
"I would say that it needs to keep its cost competitive in the market, especially in comparison to other clouds."
"Index cleanup is sometimes painful. No easy way to clean indexes or a bulk of documents. Full indexing or regeneration of entire indexes sometimes gets stuck. In one instance, we had to delete the entire index and re-create it."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"There are multiple ways in which Glean Platform can be improved."
"Sometimes Glean Platform gets slowed down."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
 

Pricing and Cost Advice

"There was no license needed to use this solution."
"On a scale of one to ten, where one point is cheap, and ten points are expensive, I rate the pricing as medium or reasonable."
"Our license costs around $4,000 per month."
"In comparison to IBM and Microsoft, the pricing is more favorable."
"Amazon AWS CloudSearch charging is based on how many resources you consume or and the solution is known to be a bit expensive."
"We chose AWS because of its cost and stability."
"I'm not sure how much we pay a year. It might be around $30,000 a year."
Information not available
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Manufacturing Company
10%
Financial Services Firm
6%
Media Company
6%
Financial Services Firm
22%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
I would appreciate a change to the color scheme of Glean Platform as a needed improvement, even if it is something small or minor.
What is your primary use case for Glean Platform?
My main use case for Glean Platform is general use at an introductory level.
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

 

Sample Customers

SmugMug
Information Not Available
Find out what your peers are saying about Amazon AWS CloudSearch vs. Glean Platform and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.