No more typing reviews! Try our Samantha, our new voice AI agent.

Coveo vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coveo
Ranking in Indexing and Search
4th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
AI Research (6th)
Glean Platform
Ranking in Indexing and Search
2nd
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
Search as a Service (4th), AI Agent Builders (4th), AI Software Development (15th), AI Customer Support (4th)
 

Mindshare comparison

As of May 2026, in the Indexing and Search category, the mindshare of Coveo is 5.3%, down from 9.9% compared to the previous year. The mindshare of Glean Platform is 4.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search Mindshare Distribution
ProductMindshare (%)
Glean Platform4.5%
Coveo5.3%
Other90.2%
Indexing and Search
 

Featured Reviews

RS
Senior FrontEnd Developer at Adobe
Intelligent search has transformed our ecommerce personalization and drives higher conversions
Coveo fits into our workflow as the core engine of our search, which makes our users' experience amazing by providing us with insights on what products are being sold more and what kind of customers in what regions understand or require what kind of products. Those minimalistic details are what Coveo has provided us with and improved our website interaction. The best features Coveo offers include the AI-powered search that analyzes the region, the user, specific products, or preferences and needs, automatically sharing that information. Additionally, the search it provides is extremely fast and features an auto-search option that gives users basic details, images, and offers in the search field itself. The AI-powered search actually helps our team by allowing users to search for products based on their preferences, with caching available that makes the search fast for users. This has increased our throughput time and the number of users engaged with our application, leading to more purchases. The biggest feature I would highlight about Coveo is the AI enhancements and advancements they have made. Beyond that, the website search for products is faster, and we use it for some of our internal employee search applications as well, making it an amazing tool to utilize.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would highly recommend Coveo as it is smart, fast, relevant, and especially suitable for big sites and large e-commerce setups."
"AI-enabled query suggestions help users return more frequently and build trust in the search capabilities our site offers, allowing us to drive content towards users based on popular queries."
"Coveo provides AI-driven search results and proper recommendations based on customer interaction and context, which is very beneficial for us because it improves our order conversion rate, allowing customers to find the exact products they want and see similar products, greatly increasing upselling."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"Productivity has really skyrocketed."
"Life became so easy when we started using Glean Platform."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
 

Cons

"One area of improvement for Coveo is the size limitation concerning response results."
"In a general sense, we are not seeing a remarkable return on investment because maintaining Coveo for our search functionality is costly, and we have to balance investments in search versus other areas."
"While Coveo is overall very fast, I find the development integration somewhat challenging."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"Sometimes Glean Platform gets slowed down."
"There are multiple ways in which Glean Platform can be improved."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
report
Use our free recommendation engine to learn which Indexing and Search solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
22%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Coveo?
I am not aware of the pricing, but the setup cost and the team's support have been very helpful in terms of initial support and addressing any queries we have.
What needs improvement with Coveo?
While Coveo is overall very fast, I find the development integration somewhat challenging. As the documentation states in detail, sometimes a few things do not work on mobile or on the desktop, and...
What is your primary use case for Coveo?
My main use case for Coveo is on one of my e-commerce websites where I have used it as a search platform that allows users to search for products, filter results, and view metadata and details. I h...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
I would appreciate a change to the color scheme of Glean Platform as a needed improvement, even if it is something small or minor.
What is your primary use case for Glean Platform?
My main use case for Glean Platform is general use at an introductory level.
 

Comparisons

 

Also Known As

No data available
Glean Work AI Platform
 

Overview

 

Sample Customers

Sonus, 3i Group, Adobe, AECOM, American Society of Anesthesiologists, AmerisourceBergen Specialty Group, Centre dÍaccs ö lÍinformation juridique, Genesys, GoPro, Harris, Imprivata, L'Oreal, KeyBank, VMware
Information Not Available
Find out what your peers are saying about Coveo vs. Glean Platform and other solutions. Updated: May 2026.
893,221 professionals have used our research since 2012.