Coveo Reviews

My main use case for Coveo is on one of my e-commerce websites where I have used it as a search platform that allows users to search for products, filter results, and view metadata and details. I have integrated Coveo into my web application.

A specific example of how Coveo helps users on my e-commerce site is that it has streamlined website searches significantly. We have a large catalog of products, and each customer is categorized by certain preferences. Coveo has helped us identify those preferences and show specific products to specific users. It is AI-powered, and it is remarkable how it works behind the scenes.

Coveo fits into our workflow as the core engine of our search, which makes our users' experience amazing by providing us with insights on what products are being sold more and what kind of customers in what regions understand or require what kind of products. Those minimalistic details are what Coveo has provided us with and improved our website interaction.

The best features Coveo offers include the AI-powered search that analyzes the region, the user, specific products, or preferences and needs, automatically sharing that information. Additionally, the search it provides is extremely fast and features an auto-search option that gives users basic details, images, and offers in the search field itself.

The AI-powered search actually helps our team by allowing users to search for products based on their preferences, with caching available that makes the search fast for users. This has increased our throughput time and the number of users engaged with our application, leading to more purchases.

The biggest feature I would highlight about Coveo is the AI enhancements and advancements they have made. Beyond that, the website search for products is faster, and we use it for some of our internal employee search applications as well, making it an amazing tool to utilize.

While Coveo is overall very fast, I find the development integration somewhat challenging. As the documentation states in detail, sometimes a few things do not work on mobile or on the desktop, and that could be improved.

I believe the mobile experience is something Coveo could enhance to provide greater support for mobile applications, as I see most features working fine on desktop but minimized for mobile.

I have been using Coveo for the last one and a half years.

Coveo is very stable in terms of providing and executing its intended functions, making it an amazing tool.

Coveo's scalability is exemplary as it is AI-driven and automated. We have never faced issues with scalability or maintainability, leading to a great experience utilizing this tool.

The customer support and technical team support has been amazing, providing assistance from the initial setup in our system and addressing all our questions.

I would rate customer support a perfect score as it is remarkable how they support and answer all queries, helping us through every setup and system understanding. It is a great tool to use.

Previously, we had our own on-premises systems built up, and we replaced them with Coveo, which has reduced our operational costs and increased performance and revenue.

We have seen a huge return on investment, as users visiting our site have increased and product purchases have risen. After the initial integration, the maintenance required is very low, allowing us to save both time and money.

I believe Coveo is a super solution for any e-commerce site or internal searching engines, doing a great job, as our manual efforts in creating data layers have been significantly reduced since implementing Coveo into our application.

Since Coveo was integrated, we have seen around a 25 percent increase in platform usage and a 40 percent increase in searches using the search bar.

I am not aware of the pricing, but the setup cost and the team's support have been very helpful in terms of initial support and addressing any queries we have.

We did not evaluate any other options before choosing Coveo; we replaced our own system setup directly with Coveo.

I would highly recommend Coveo as it is smart, fast, relevant, and especially suitable for big sites and large e-commerce setups. It is an enterprise-level solution that Coveo has provided, so it is definitely commendable from me and the team.

I would say it is an amazing tool—reliable, fast, and AI-driven—definitely modern and should be utilized in any e-commerce site, making it a great experience to use and implement. I would give this product a rating of 9 out of 10.

My main use case for Coveo is the search functionality that it provides on our website, which is heavily integrated with our content management system, enabling indexing of our content coming directly out of Sitecore, helping visitors discover content.

In the commercial real estate domain, we operate applications that allow listing agents or property agents to list properties for sale or lease. Once they create a property listing, they push out the data to the content management system, which immediately triggers Coveo APIs to index all the pushed content, populating the search UI that visitors use to search and discover listings and other content.

Coveo's primary usage is how it integrates with our marketing technology platform through its search functionality.

One of the best features that Coveo offers is the AI-enabled query suggestions feature, which looks at user query patterns and suggests relevant queries when users revisit the site, driving engagement.

AI-enabled query suggestions help users return more frequently and build trust in the search capabilities our site offers, allowing us to drive content towards users based on popular queries. Coveo offers a lot of analytics, including reporting on the most used queries and search relevance, which helped us consolidate various search hubs to improve end-user experience.

Coveo has helped build trust among users, although we still have a lot to improve for the overall search experience. We measure trust or improvement in user experience through engagement metrics, looking at website visit frequency, users' success in finding what they're looking for, click-through rates, and how those convert into leads.

Coveo could be improved by simplifying its configuration and setup, as it has a lot of dependencies on Coveo expertise, making it less intuitive.

I have been using Coveo for the last one and a half years.

Coveo is stable; the indexing is reliable, and we can see the fallouts after indexing runs.

I have not seen Coveo being scaled significantly during the last one and a half years, with only a few configurational tweaks made.

Customer support has been adequate; we do not involve them too much.

This is my first experience with a search platform, and I have not used a different solution previously.

In a general sense, we are not seeing a remarkable return on investment because maintaining Coveo for our search functionality is costly, and we have to balance investments in search versus other areas.

I rate it at six mainly due to the complexity of setting up Coveo independently and its considerable expense as a product.

Those were not things I was personally involved in, but I heard feedback about how expensive it was to use Coveo, particularly regarding API calls.

Coveo is deployed in a private cloud in our organization. I am not really sure specifically which cloud provider that is for our private cloud deployment. Anyone using Coveo should be aware that customizations will involve more work whenever changes or improvements are made. I would rate Coveo a six out of ten based on my experience.

My main use case for Coveo involves working on SAP Commerce technology where we built an e-commerce solution for one of our clients who faced issues while performing smart product searches on the site. Coveo provides AI-driven search results and proper recommendations based on customer interaction and context, which is very beneficial for us because it improves our order conversion rate, allowing customers to find the exact products they want and see similar products, greatly increasing upselling.

A specific example of how Coveo helped solve the smart search issue for our client is that it offers personalized recommendations based on customer interaction rather than global recommendations. We send an event to Coveo, and based on that event for a particular user, Coveo sends personalized recommendations, which is crucial as customers searching for products receive recommendations based on what other similar users have purchased. Coveo's flexibility allows us to create recommendations based on strategies like recently viewed or most purchased products, and it integrates easily with SAP Commerce, making it straightforward for us to index all products in Coveo, which uses a machine learning model. We can configure a search result via a query configuration pipeline, which adds to the flexibility and intuitiveness of using Coveo as it continually updates with new features like real-time facet management that requires no technical knowledge to implement.

Coveo greatly helps our customers, as we use it not only for product search but also for content search. Its indexing capabilities are versatile, utilizing various approaches like pull or push methods, and its AI model effectively responds to user interactions. Coveo enables us to configure all aspects of the search page, from facet ordering and priorities to sorting criteria, which can be done easily through the customer merchandising hub, enhancing workflow efficiency and increasing customer satisfaction as users receive relevant search results effortlessly.

The best features Coveo offers include how easily a customer or client can manage their products. We indexed around 70,000 products in Coveo, creating a tailored pipeline for search, listing, and recommendations, which grants us full control over what is displayed in search results. Additionally, all customer interactions are captured through events using either out-of-the-box libraries or custom events, allowing Coveo to provide personalized search results that significantly improve user experience. Even on the order confirmation page, Coveo suggests complementary products based on order history, facilitating upselling and addressing customers' needs seamlessly.

We use Coveo's search pipelines and event tracking features, which stand out due to their unique query pipeline structure that allows customization of search results. Coveo typically provides three pipelines: search query, listing query, and recommendation query pipelines. This structure enables us to implement synonyms and keyword redirection while managing filtering logic to enhance user searches and provide a seamless experience. Coveo also supports pre- and post-conversion processes during indexing, giving us the ability to tailor the search results effectively and allowing clients to boost or bury specific products easily. For event tracking, Coveo offers smooth integration with Google Tag Manager to capture ongoing events effortlessly, and their support for SAP Commerce integration streamlines the overall process.

Coveo is recognized as a trusted partner with SAP, and its effective indexing process coupled with multiple integration sources allows us to enhance the customer experience continuously while offering insightful analytics on user behavior that inform our strategies to improve product relevancy and conversion rates.

One area of improvement for Coveo is the size limitation concerning response results. Specifically, when grouping various variants under a parent product, the number of variations that can be displayed is restricted, which we mitigate through infinite loading techniques. Enhancing the response size capacity would be beneficial, although the newly introduced facet manager improves the configuration process, its limitation of 30 pin facets is somewhat restrictive, although it is a manageable performance consideration.

While the documentation is mostly adequate, I believe it can be improved further. Certain valuable insights provided by the PS team are not always captured in the documentation, which can be a hurdle for new users during the integration process.

I have been using Coveo for the past one year and above.

Coveo is stable with minimal downtime in my experience. While occasional issues arise, their excellent support team resolves them quickly based on priority, ensuring smooth operations.

Coveo's scalability is adept, allowing for growth aligned with the chosen plan and tier. With the ability to upgrade, higher tiers can support increased processing needs, reducing indexing time as product volumes grow.

Customer support is fantastic. I appreciate how they engage with us by asking the right questions and providing timely resolutions and updates, ensuring excellent overall support from both customer service and the PS team.

Previously, we used Solr, a standard SAP Commerce feature, but we switched to Coveo because of its limitations, which SAP itself recommended we overcome by integrating Coveo for a more effective solution.

We see an increase in conversion rates due to Coveo, but the primary benefit is the analytics it provides, enabling our clients to understand customer behavior better. They can now monitor events and identify profitable opportunities by accessing detailed metrics through the dashboard, ensuring they have clear visibility into their performance with ongoing support from Coveo's team.

Coveo is deployed in our organization through their provision of dedicated non-production and production tenants, where we utilize various sources for different environments, including QA, development, and production, ensuring smooth operational processes across the board.

We have seen a return on investment through Coveo, reflected in measurable growth in both product and content searches, which allows customers to easily find relevant information and products, enhancing their experience and providing valuable insights for our clients on customer behavior and conversion metrics.

Regarding pricing, Coveo's dictionary feature allows us to control prices dynamically according to the customer, location, or store, making it adaptable to varying business needs. We also utilize the dictionary for stock availability. Setup costs and licensing entail a fixed number of hours for PS team support during integration, alongside a plan based on API call volumes.

Coveo positively impacts our organization by resolving the personalization issue we faced with our previous solution, Solr, by enabling customers to find the right product at the right time based on their interests.

Coveo is stable with minimal downtime. While occasional issues arise, their excellent support team resolves them quickly based on priority, ensuring smooth operations.

Coveo's scalability is adept, allowing for growth aligned with the chosen plan and tier. With the ability to upgrade, higher tiers can support increased processing needs, reducing indexing time as product volumes grow.

One area of improvement for Coveo is the size limitation concerning response results. Specifically, when grouping various variants under a parent product, the number of variations that can be displayed is restricted, which we mitigate through infinite loading techniques. Enhancing the response size capacity would be beneficial, although the newly introduced facet manager improves the configuration process, its limitation of 30 pin facets is somewhat restrictive, although it is a manageable performance consideration.

While the documentation is mostly adequate, I believe it can be improved further. Certain valuable insights provided by the PS team are not always captured in the documentation, which can be a hurdle for new users during the integration process.

My advice for those considering Coveo is to choose it if they are looking for enhanced, personalized search results that can significantly improve user satisfaction. I rated this review an 8 out of 10.

My main use case for Coveo is that we are using it for search as well as recommendation perspective. We are trying to index our content pages, products, and then we are utilizing that on our product listing pages for recommendation, search, and then auto-suggest, everything that we have in our e-commerce site.

A specific example of how Coveo is used on one of our product listing pages is that we have products that we are currently indexing in Coveo. After indexing, we are trying to display those product attributes and everything in our search box. We put some search text over there and then it is returning a full list of products that we have. Apart from that for our content pages as well, we are trying to search some newsletter or something and then it is returning those results in our listing pages.

Coveo is currently offering exceptional flexibility, integrating easily with any enterprise stack. Its user-friendly interface ensures a low learning curve for functional teams, while its native AI/ML engine delivers superior search and recommendations. With Coveo, business users can independently manage search rules to drive better customer outcomes with minimum manual effort.

The best features Coveo offers, in my opinion, include seamless integration with any enterprise application and its intuitive UI, which allows even non-technical users to become proficient quickly. Its built-in AI/ML capabilities significantly enhance recommendations and the overall search experience. Furthermore, business users can easily fine-tune search rules with minimal effort to optimize results.

Customers are satisfied with the results that we are seeing on our listing page as well as search pages. What we are seeing is that our sales have significantly increased by twenty to thirty percent just within one year of using Coveo. We measure that sales increase based on data tracked by our complete marketing team, and we have an SEO team as well. They are specialized in looking at this data and they give us these metrics, and then we are able to know about what is going on and how efficient it is.

Coveo is currently providing all the features that we need, but the AI/ML specifications that they have can be optimized in a better way so that it will help us with more features apart from recommendations. I would give Coveo a nine out of ten because the response and everything is fine, but the technical team of Coveo helps us, yet I think it is not one hundred percent. It lacks something in small features, but it can be better.

I have been using Coveo for more than one year now.

Coveo is quite stable.

As far as I know, Coveo's scalability is quite good. Mostly their team does that for us. We have to raise a request, and they do that on the basis of our requirement.

I would like to add that their support team is awesome in responding to the technical queries we faced during integration. I would give Coveo five out of five for customer support.

We were earlier using Solr, which had limited capability. The UI was not good at all and it was a little bit cumbersome to use, so that is why we moved to Coveo.

I have seen a return on investment in terms of time saved. From a money perspective, we have not come across all the metrics as of now. We will spend some more time. We have a contract for two years, and after completing that time, maybe we will be able to figure that out.

My experience with pricing, setup cost, and licensing is that these things are mostly managed by our senior teams. We do not have much idea on what cost we are paying to them. It is not much of my concern as a senior software developer about the cost.

Before choosing Coveo, there were other search engines apart from Coveo that we evaluated, such as Elasticsearch, but ultimately with the AI/ML capabilities and other features that Coveo has, we finalized Coveo as a final solution.

From my experience, I feel Coveo is one of the best products that I have used in the search and recommendation field, and I am satisfied with the product.

My advice to others looking into using Coveo is that they should switch to it. It is quite customer-friendly. Functional employees would also get a benefit from that, and even the AI/ML capability that they have will definitely help them.

Overall, I think Coveo is a nice product, and everyone should try it once and see the benefits that it is providing. I give this review a rating of nine out of ten.

My main use case for Coveo is that I use it as a search engine for my websites.

A quick specific example of how I use Coveo as a search engine for my websites is that we mostly used it for article pages; for example, if we need to sort a latest article, we send the entire article data to Coveo, which filters it for us and gives the exact result based on the rules we provided for Coveo. We have N number of customizations and rules for Coveo, so based on these rules, Coveo sorts out the data.

Coveo provides a search engine experience that is superior when compared to the other search engines available in the market as of now.

The best features Coveo offers include customization; for example, if you are working on regional search and you have an issue with needing to customize the date format for Coveo results for one particular regional site, you can customize it using date formats in Coveo. These kinds of customizations are not offered in other search engines in the market, which is where Coveo provides more customization features.

Coveo has positively impacted my organization by helping us achieve client requirements in a better way.

Coveo can improve based on the rules we have provided in our CMS platform; in my case, we are using a CMS platform integrated with Coveo, so the rules we are providing, called Coveo rules, generate the data.

I chose eight out of ten because we have some limitations, such as when we share heavy data, where a large number of data takes more time for Coveo to process; that is one area where Coveo needs to improve, but apart from that, it is good.

Coveo is already doing well, and I have no additional suggestions at this time, but if there are any in the future, I will definitely let you know.

I have used Coveo for more than two years.

I have already mentioned that the customer support is very good; when we reach out to the customer support team, the way they answer our questions and follow up is really well, so on a scale of ten, I will definitely give ten for this customer experience.

Before Coveo, we usually used an alternative solution.

From the perspective of pricing, setup cost, and licensing, you can use their help to set up Coveo, and I did not face any issues while setting it up.

I have seen a return on investment; it is a one-time implementation once we set it up, and we do not need employees to work on Coveo as we can automate it, so overall, it is good.

Before choosing Coveo, we evaluated other options; we usually used the Sitecore search engine before Coveo, but compared to Sitecore, Coveo is working well and giving better results, which is why we switched.

My advice for others looking into using Coveo is that I would definitely suggest them to go with Coveo; if they are looking for any search engine, I will definitely recommend Coveo.

Coveo is a good search engine when compared to others.

Coveo is performing well, and I have no additional thoughts before we wrap up. I would give Coveo an overall rating of eight out of ten.