Splunk ITSI and Amazon OpenSearch Service are high-level competitors in the IT operations and analytics category. Splunk ITSI often has the upper hand due to its advanced analytical capabilities, despite being perceived as more complex and costly.
Features: Splunk ITSI stands out for its customizable dashboards, agile data integration, and advanced analytics, allowing for deep insights and predictive capabilities. It excels in integrating with third-party applications and provides robust community support for extended functionality. Amazon OpenSearch Service is highlighted for its comprehensive search and analytics capabilities, offering flexibility and providing seamless integration within the AWS ecosystem. It is known for scalable solutions that enhance search efficiency and data analysis across various sources.
Room for Improvement: Splunk ITSI faces criticism for its complexity and high cost, with users expressing a need for easier integration and user-friendly features. Moreover, there's a call for refining its predictive analytics and minimizing resource consumption. Amazon OpenSearch Service could improve its configuration flexibility and cost management, especially during idle periods. Users also desire better data visualization and more customization options to enhance user experiences.
Ease of Deployment and Customer Service: Splunk ITSI offers on-premises, hybrid, and public cloud deployment options, allowing organizations to tailor their setups. While its customer service varies, users note mixed satisfaction with support response times. Amazon OpenSearch Service is optimized for cloud deployment with AWS, providing streamlined integration. Its customer support is generally lauded for being responsive and customer-focused, enhancing user satisfaction.
Pricing and ROI: Splunk ITSI's advanced features contribute to its premium pricing, but users report strong ROI due to enhanced data analysis and monitoring capabilities, leading to improved efficiency and uptime. Meanwhile, Amazon OpenSearch Service is considered cost-effective for its scalability, particularly for organizations favoring pay-as-you-go models. It offers affordability compared to self-managed systems, although higher data volumes can increase costs.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| Amazon OpenSearch Service | 2.0% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
Amazon OpenSearch Service provides scalable and reliable search capabilities with efficient data processing, supporting easy domain configuration and integration with numerous systems for enhanced performance.
Amazon OpenSearch Service offers advanced features for handling JSON, diverse search grammars, quick historical data retrieval, and ultra-warm storage. It also includes customizable dashboards and seamless tool integration for large enterprises. With its managed infrastructure, OpenSearch Service supports efficient system analysis and business analytics, improving overall performance and flexibility. Despite these features, areas like configuration complexity, lack of auto-scaling, and integration with Kibana require attention. Users seek enhanced documentation, better pricing options, and more flexible data handling. Desired improvements include default filters, mapping configuration, and alerting capabilities. Enhanced data visualization and Compute Optimizer Service integration are also recommended for future updates.
What features define Amazon OpenSearch Service?Amazon OpenSearch Service is utilized in various industries for log management, data storage, and search capabilities. It supports infrastructure and embedded management, analyzing logs from AWS Lambda, Kubernetes, and other services. Companies use it for application debugging, monitoring security and performance, and customer behavior analysis, integrating it with tools like DynamoDB and Snowflake for a cost-effective solution.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
