Try our new research platform with insights from 80,000+ expert users

ArcSight Logger vs Grafana Loki comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ArcSight Logger
Ranking in Log Management
24th
Average Rating
7.8
Reviews Sentiment
5.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Grafana Loki
Ranking in Log Management
4th
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Log Management category, the mindshare of ArcSight Logger is 0.7%, down from 1.1% compared to the previous year. The mindshare of Grafana Loki is 8.6%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management
 

Featured Reviews

Nagendra Nekkala. - PeerSpot reviewer
A scalable and stable solution that enables users to see all the event logs in one place
The technical support team is very slow. The support persons do not take prompt action. They take too much time to implement new changes. Even if we tell them that we are not able to get critical logs, they take almost three to four days to provide a resolution. The support is not good.
Volodymyr Bondarchuk - PeerSpot reviewer
Integrations enhance monitoring but problem-solving proves challenging
Different types of integrations with various sources are the most helpful and useful features of Grafana Loki that I found for myself. As part of Kubernetes technology, I noticed benefits from using this product such as availability, configuration balancing, high availability solutions for high performance, and failover clustering. It provides a clear picture about the state of the system and gives needed information for taking action and quickly fixing problems.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the most valuable features I really appreciate are the performance, how quick the solution is, and how easy it is to create a query."
"We check a lot of logs in ArcSight Logger because we're running a massive database platform."
"I am impressed with the product's ability to pick up logs. It also has UEBA which has reduced the time to take charge of the events."
"ArcSight Logger is very stable and useful for customers."
"The log digestion features from threat intelligence platforms like Recorded Future or Talos are valuable."
"The most valuable feature is the search capability, which is simple to use."
"The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive."
"ArcSight Logger is very stable and useful for customers."
"The most valuable feature of the solution is the tool's GUI. The solution's GUI is very user-friendly."
"The best feature of Grafana Loki is that it integrates well with our other tool."
"Different types of integrations with various sources are the most helpful and useful features of Grafana Loki that I found for myself."
"The tool can be used in multi-cluster environments."
"Loki also utilizes the same service discovery mechanism as used by Prometheus. So, whatever labeled metadata you see in Prometheus, you have the exact same metadata in the Loki system. Given this level of intricacy and the attempt to address these challenges, I firmly believe that Loki deserves praise for the work."
"The most valuable part of Loki is the ability to filter logs by keywords and devices."
"I appreciate the capability to process logs from microservices and seamlessly integrate them into Grafana."
"The most valuable features of the solution stem from the fact that it is an open-source tool that is stable and flexible."
 

Cons

"The console in older versions is not user-friendly."
"The initial setup was a little bit complex."
"I would rate the technical support only 5 out of 10. The technical support is not satisfactory."
"The platform is quite expensive. They should reduce its cost."
"The solution should make it possible to integrate network analysis features."
"They are migrating to Splunk because ArcSight Logger doesn't have those features for user or customer behavior analysis."
"The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved."
"The solution could be improved in maintenance settings."
"I would rate Grafana Loki a seven out of ten because it is open source, and sometimes there can be problems that are difficult to fix without official support."
"In Grafana Loki, the creation of metrics is not so easy, making it an area that could be made easier."
"The Docker container partition feature needs improvement as they do not reuse the space and goes into a pending state."
"I do not see any areas for improvement at the moment."
"The solution's scalability depends on the team managing the Grafana instance."
"It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers."
"We encountered certain limitations when it came to alerting, particularly when dealing with specific data sources."
"Visualization-wise, Grafana Loki's dashboard looks a little outdated compared to other open-source visualization tools like Chronograf."
 

Pricing and Cost Advice

"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."
"We have a lifetime license, so we don't pay a monthly fee."
"The pricing is quite harsh."
"ArcSight is an expensive solution."
"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
"It's not cheap at all as it's a big product and has been in the market for quite some time now."
"I would rate the product a seven out of ten since it's an enterprise product."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."
"My company doesn't need to pay for the licensing cost of the solution."
"You can use the free version of Grafana Loki on-premises."
"The pricing structure varies based on the number of users; there might be specific taxes to pay for it."
"The cost is less than other paid services like CloudWatch."
"The solution is open source."
"I use the open-source version of the product."
"I use the solution's open-source version. Grafana Loki is a completely free solution for me."
"We use a free version."
report
Use our free recommendation engine to learn which Log Management solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
16%
Government
7%
Educational Organization
6%
Computer Software Company
17%
Financial Services Firm
10%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ArcSight Logger?
We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.
What is your experience regarding pricing and costs for ArcSight Logger?
The pricing isn't the problem. We have a lifetime license, so we don't pay a monthly fee.
What needs improvement with ArcSight Logger?
The solution has room for improvement. We're currently upgrading to the newer version, where they have something like Kafka, a hub for all solutions feeding information into Logger. However, I thin...
What do you like most about Grafana Loki?
We are using Grafana Loki as a database for real-time metrics.
What is your experience regarding pricing and costs for Grafana Loki?
Since it is an open source tool, there are no charges or fees.
What needs improvement with Grafana Loki?
I have no ideas at this moment about what could be improved in Grafana Loki.
 

Also Known As

Micro Focus Arcsight Logger, HPE Arcsight Logger
No data available
 

Overview

 

Sample Customers

China Merchants Bank, Bank AlJazira, Banca Intesa
Information Not Available
Find out what your peers are saying about ArcSight Logger vs. Grafana Loki and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.