Atera vs IFS Cloud Platform comparison

Atera and IFS are both solutions in the Help Desk Software category. Atera is ranked #13 with an average rating of 10.0, while IFS is ranked #21 with an average rating of 6.5. Atera holds a 1.1% mindshare in HDS, compared to IFS’s 1.8% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Atera

Read 15 Atera reviews

2,665 Views
453 Comparison Views

93% willing to recommend

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
848 Comparison Views

87% willing to recommend

Atera

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Atera compete in the domain of enterprise solutions, with IFS providing robust ERP capabilities and Atera focusing on remote management and IT automation. Based on the features, IFS Cloud seems to hold the upper hand in complex business integration, while Atera is favored for its user-friendly interface and remote capabilities.

Features: IFS Cloud Platform offers a powerful pricing matrix, strong warehouse functionality, and industry-standard ERP features. Its integration capabilities and component-based architecture are highlights for managing intricate business environments. Atera, known for its remote management, provides valuable features such as remote access, ticketing, and strong integration with third-party tools, focusing on ease of use and automation in service management.

Room for Improvement: IFS Cloud Platform could improve usability, enhance regulatory compliance, and report generation tools while focusing on workflow customization. Atera needs to strengthen its network monitoring capabilities beyond physical devices, provide more flexibility in automation, and enhance mobile device management. Both solutions could also advance in user customization and mobile capabilities.

Ease of Deployment and Customer Service: IFS Cloud Platform supports hybrid and private cloud deployments, offering flexibility but with potential delays due to customization demands. Customer service varies by region and package, ranging from average to responsive. Atera is deployed on the public cloud, offering straightforward deployment, though technician support could be improved. Both require enhancement in technical support efficiency and response times.

Pricing and ROI: IFS Cloud Platform, more suitable for large enterprises, presents higher initial costs with a complex pricing structure that allows scalability through user-based licenses. It targets long-term ROI. Atera's competitive pricing is based on a per-technician model with unlimited endpoints, making it an attractive option for startups and SMEs aiming for cost predictability and rapid scaling. Atera's simple pricing contrasts with that of IFS, appealing to diverse business sizes and needs.

To learn more, read our detailed Atera vs. IFS Cloud Platform Report (Updated: December 2025).

Buyer's Guide

Atera vs. IFS Cloud Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.0

Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

No quotes available

For more quotes and insights, download the Atera report

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Customer Service

Sentiment score

8.5

Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

No quotes available

For more quotes and insights, download the Atera report

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Scalability Issues

Sentiment score

7.8

Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

No quotes available

For more quotes and insights, download the Atera report

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Stability Issues

Sentiment score

8.2

Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

No quotes available

For more quotes and insights, download the Atera report

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

No quotes available

For more quotes and insights, download the Atera report

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

No quotes available

For more quotes and insights, download the Atera report

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

We can run commands such as PowerShell, batch scripts, and implement automation.

Avi Vaserman

Owner at Sytex Ltd.

For more quotes and insights, download the Atera report

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

Categories and Ranking

Atera

Ranking in Help Desk Software

13th

Ranking in IT Service Management (ITSM)

11th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (33rd), IT Infrastructure Monitoring (37th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (17th), Agentic Automation (7th)

IFS Cloud Platform

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), License Management (2nd)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Atera is 1.1%, up from 0.5% compared to the previous year. The mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Atera	1.1%
IFS Cloud Platform	1.8%
Other	97.1%

Help Desk Software

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Top Industries

By visitors reading reviews

Educational Organization

12%

Performing Arts

Comms Service Provider

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

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What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

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Product Reports

Buyer's Guide

Atera

January 2026

Download Atera product report

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Also Known As

No data available

IFS Applications, Assyst, IFS Cloud

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

Atera vs. IFS Cloud Platform

December 2025

Free Report: Atera vs. IFS Cloud Platform

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