

Microsoft Configuration Manager and Atera compete in the IT management category, with Microsoft leaning towards enterprise solutions while Atera favors MSPs due to its flexibility. Based on the data, Microsoft Configuration Manager seems more robust for enterprise-scale deployments, but Atera is advantageous for smaller teams needing straightforward solutions.
Features: Microsoft Configuration Manager offers software and OS deployment, patch management, compliance reporting, inventory management, and integration with other Microsoft products. Atera provides RMM capabilities, automation, remote access, and monitoring, valuable for managing IT environments efficiently.
Room for Improvement: Microsoft Configuration Manager is criticized for its complexity and high resource usage, with calls for better integration and support for non-Microsoft products. Users suggest Atera improve mobile device management, streamline network dependency, and add more customization options in automation and interface designs.
Ease of Deployment and Customer Service: Microsoft Configuration Manager requires on-premises deployment and offers tiered support, often escalating issues. Atera supports both on-premises and cloud deployments, with users appreciating its straightforward customer service and extensive online documentation.
Pricing and ROI: Microsoft Configuration Manager is costly, especially at scale, but promises ROI through its extensive features. Atera is preferred for its predictable pricing with unlimited endpoints per technician, providing a cost-effective IT management solution for growing businesses.
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
The product is suitable for our size, handling 800 devices.
There were misconfigurations by our team rather than issues with the product itself.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
We can run commands such as PowerShell, batch scripts, and implement automation.
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
| Product | Mindshare (%) |
|---|---|
| Microsoft Configuration Manager | 7.8% |
| Atera | 3.5% |
| Other | 88.7% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 66 |
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform
What can Atera do for you?
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.
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