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Avaya Spaces vs HCL Connections comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya Spaces
Ranking in Enterprise Social Software
13th
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
HCL Connections
Ranking in Enterprise Social Software
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th)
 

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Avaya Spaces is 2.0%, up from 1.6% compared to the previous year. The mindshare of HCL Connections is 2.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
HCL Connections2.8%
Avaya Spaces2.0%
Other95.2%
Enterprise Social Software
 

Featured Reviews

TM
Channel Director at a comms service provider with 11-50 employees
Video meetings and presentation sharing impress but user-friendliness and pricing need attention
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integrate Spaces with other media solutions, such as WhatsApp or WeChat, it will be more friendly and useful for customers or partners.
Hasnain Zahid - PeerSpot reviewer
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stability for Avaya Spaces is quite good, and I would rate it a 9."
"We use the solution for document sharing, video conferencing, instant messaging, and file sharing."
"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"The solution is useful for team engagement and team collaborations, so that everyone is working together towards the same objective and we are using the best practices among ourselves, sharing and craft sourcing."
"It is the single source of truth that can be shared anywhere."
"Communities and activities are very useful for team collaboration and project level communication."
"Marketing has created a community open to all internal employees where it has centralized all marketing content (brochures, presentations, communications)."
"Having all features and tools together in one environment is great and gives the users a lot of possibilities to work in the way that they want to."
"Licensing price was very competitive compared to Jive or SharePoint, and we went from zero to pilot with business within eight weeks, making this a very cost efficient offering."
"We just found this one to be the most feature-rich and also it fit our organization's needs."
"I also know many new collaboration tools, but I can assert that the level of integration among the IBM products is unmatched nowadays."
 

Cons

"The initial setup for Avaya Spaces is very good for me, but for sharing with other users, the setup is a little bit complex compared to other solutions I have used, such as Zoom or Teams, as the installation is more complex."
"The audio calling service needs to improve its quality."
"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
"When your activity becomes really big, it can become unreliable and very slow."
"Most Connections functionality must be customized and personalized but it is more expensive to customize this product, and the product does necessarily provide the widespread coverage that a customer may seek."
"The support is an area where the product can improve...If you are having an issue on a Monday, the support personnel will contact you next Monday."
"I would like to have more control over the news delivery on the homepage. You now need a third-party app (we use XCC from Time To Act) for this."
"Stability is not good. We've been having a lot of problems lately with the fulfillments."
"For our Knowledge Management initiative, it would benefit to have capabilities within the tool to have one single source of information that allows access to the information needed based on the user’s role within the organization."
"We've had a few issues, but overall the stability has been pretty good."
"We hear complaints from our users that Connections, and other IBM products, are not intuitive."
 

Pricing and Cost Advice

"The license grants you a subscription and costs about $120. I am not aware of additional costs."
Information not available
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
18%
Construction Company
16%
Manufacturing Company
11%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise26
 

Questions from the Community

What needs improvement with Avaya Spaces?
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integ...
What is your primary use case for Avaya Spaces?
Most of the time, I use Avaya Spaces to hold meetings with Avaya and with partners, which fulfills our collaboration needs.
What advice do you have for others considering Avaya Spaces?
I can share my opinion about Avaya Spaces and recommend it for small or medium company users, as most of them are small users. I am currently working with Azure for our cloud needs. Overall, I woul...
What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
 

Comparisons

 

Also Known As

Avaya Cloud Application Link
IBM Connections, Lotus Connections
 

Overview

 

Sample Customers

Stop Soldier Suicide, British Columbia Ski Resort, Helse Vest, Spital Limmattal, Conduit Global
Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Find out what your peers are saying about Avaya Spaces vs. HCL Connections and other solutions. Updated: September 2026.
920,336 professionals have used our research since 2012.