No more typing reviews! Try our Samantha, our new voice AI agent.

Avaya Spaces vs IceWarp comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya Spaces
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
Enterprise Social Software (13th)
IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (11th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Avaya Spaces is designed for Enterprise Social Software and holds a mindshare of 2.0%, up 1.6% compared to last year.
IceWarp, on the other hand, focuses on Email Applications, holds 4.7% mindshare, down 5.2% since last year.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Avaya Spaces2.0%
Slack Business - Enterprise9.6%
Atlassian Confluence7.1%
Other81.3%
Enterprise Social Software
Email Applications Mindshare Distribution
ProductMindshare (%)
IceWarp4.7%
Google Workspace17.7%
Amazon WorkMail11.1%
Other66.5%
Email Applications
 

Featured Reviews

TM
Channel Director at a comms service provider with 11-50 employees
Video meetings and presentation sharing impress but user-friendliness and pricing need attention
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integrate Spaces with other media solutions, such as WhatsApp or WeChat, it will be more friendly and useful for customers or partners.
AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution for document sharing, video conferencing, instant messaging, and file sharing."
"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"Stability for Avaya Spaces is quite good, and I would rate it a 9."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"It has great communication capabilities for team chatting and web conferences."
"The solution has a very good log-in to the UI when compared to other solutions."
"It's scalable and stable."
"If you have a small to medium business and you require a professional collaboration server that focuses on the main services of emails and calendar scheduling, I recommend IceWarp."
"An effective, functional, very good tool for controlling resources at a low cost."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"IceWarp offers very extended cross-platform communication solutions."
 

Cons

"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
"The audio calling service needs to improve its quality."
"The initial setup for Avaya Spaces is very good for me, but for sharing with other users, the setup is a little bit complex compared to other solutions I have used, such as Zoom or Teams, as the installation is more complex."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Support is not good and it is challenging to receive a timely response."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The Exchange compatibility mode is rather limited."
"Customer service is not always helpful."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
 

Pricing and Cost Advice

"The license grants you a subscription and costs about $120. I am not aware of additional costs."
"Costs far less than other solutions."
"Pricing and licensing is very competitive and in some cases, cheap."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"There are various licensing plans available based on geographic zone."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"I would rate the pricing and eight out of ten."
"The solution is priced well."
"The license is based on the number of users."
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Comms Service Provider
14%
Manufacturing Company
14%
Outsourcing Company
11%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
 

Questions from the Community

What needs improvement with Avaya Spaces?
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integ...
What is your primary use case for Avaya Spaces?
Most of the time, I use Avaya Spaces to hold meetings with Avaya and with partners, which fulfills our collaboration needs.
What advice do you have for others considering Avaya Spaces?
I can share my opinion about Avaya Spaces and recommend it for small or medium company users, as most of them are small users. I am currently working with Azure for our cloud needs. Overall, I woul...
What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What is your primary use case for IceWarp?
We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premis...
 

Also Known As

Avaya Cloud Application Link
No data available
 

Overview

 

Sample Customers

Stop Soldier Suicide, British Columbia Ski Resort, Helse Vest, Spital Limmattal, Conduit Global
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: October 2026.
920,769 professionals have used our research since 2012.