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AWS Step Functions vs MuleSoft Anypoint Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
JAMS automates job management, reducing costs and labor while enhancing efficiency and allowing staff to focus on critical tasks.
Sentiment score
5.3
AWS Step Functions reduce development time and costs, enhance scalability and reliability, streamline workflows, and improve ROI.
Sentiment score
5.5
MuleSoft Anypoint Platform provides ROI through cost efficiency, reduced maintenance expenses, and enabling reuse in enterprises and smaller businesses.
The design of JAMS makes it very easy to copy jobs and make minimal changes while ensuring functionality.
Cloud Engineer at a financial services firm with 501-1,000 employees
 

Customer Service

Sentiment score
6.4
JAMS offers impressive, knowledgeable support with quick, effective solutions, proactively addressing user needs through various channels.
Sentiment score
5.9
AWS Step Functions support is reliable, but users desire quicker, tailored assistance; enterprise support offers rapid, expensive yet effective help.
Sentiment score
6.7
MuleSoft Anypoint has highly-rated support with fast response times, though documentation and response times need improvement.
Their response is prompt, exemplifying how support should be.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
They are very quick to respond depending on the issue's severity.
System Engineer at a financial services firm with 1,001-5,000 employees
We contacted JAMS vendor, who guided us through the necessary steps, and after following their guidance, everything was resolved.
ETL Data Engineer at a tech vendor with 10,001+ employees
I use enterprise support, which is excellent, providing responses within fifteen minutes.
Senior AWS Tech Lead at Nextios
The speed of reply and the content of their responses usually solve the problems that arise.
EPM Practice Manager at a tech services company with 1,001-5,000 employees
I would probably rate the support for MuleSoft Anypoint Platform a nine on a scale from one to ten.
Senior Validation Engineer at Weir Group PLC
The Salesforce team offers different levels of support.
Senior Consultant at Radiotechnologies
The support team is responsive and helpful.
Solutions Architect at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
6.6
JAMS efficiently scales to handle thousands of jobs daily, offering flexibility, ease, and consistent performance, though licensing may limit scalability.
Sentiment score
7.0
AWS Step Functions are valued for efficient scalability, handling demand spikes and multiple requests, suitable for medium to large organizations.
Sentiment score
7.3
MuleSoft Anypoint Platform offers scalable, flexible solutions for enterprises, though automated scalability and data demands can be limiting.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
System Engineer at a financial services firm with 1,001-5,000 employees
JAMS's scalability is noteworthy; we run 6,000 jobs per day without facing any problems.
Cloud Engineer at a financial services firm with 501-1,000 employees
They can handle multiple simultaneous requests effectively.
Senior AWS Tech Lead at Nextios
There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.
Assistant Manager at a tech vendor with 10,001+ employees
MuleSoft Anypoint Platform is quite scalable, and it meets our use cases with no issues preventing implementation.
Solutions Architect at a manufacturing company with 10,001+ employees
MuleSoft provides the ability to scale, yet it is costly to do so.
Integration Lead at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.4
JAMS is stable and reliable, with the desktop version praised, while rare issues are due to external factors.
Sentiment score
7.8
AWS Step Functions are praised for stability and reliability, ensuring consistent performance and uptime across multiple availability zones.
Sentiment score
7.7
MuleSoft Anypoint Platform is stable, though users report occasional connector issues and variability in scalability and performance.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
Being on the new version, there's been zero downtime.
System Engineer at a financial services firm with 1,001-5,000 employees
If one zone fails, others handle the demand, ensuring high availability.
Senior AWS Tech Lead at Nextios
I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.
Assistant Manager at a tech vendor with 10,001+ employees
 

Room For Improvement

JAMS users seek enhanced UI, search, automation, security, AI integration, and documentation to improve functionality and performance.
AWS Step Functions needs improvements in data limits, integrations, pricing, and execution visibility while enhancing fault tolerance and third-party support.
MuleSoft users seek faster updates, improved support, better pricing, enhanced UI, and expanded Anypoint MQ and integration capabilities.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
A major improvement would be the integration of AI to help us accomplish various tasks.
System Engineer at a financial services firm with 1,001-5,000 employees
If around 5,000 or more jobs run at a time, JAMS slows down, and we have to wait around five to 10 minutes or restart JAMS scheduler services.
ETL Data Engineer at a tech vendor with 10,001+ employees
There is room for improvement in terms of integration with other products.
EPM Practice Manager at a tech services company with 1,001-5,000 employees
MuleSoft is considered expensive, so pricing is a major concern.
Integration Lead at a retailer with 10,001+ employees
When dealing with multiple transactions or trading, the system can lose control, and tracking becomes hectic.
Senior Consultant at Radiotechnologies
Currently, it uses other standards, but adopting OpenAPI, the standard in the market, would be beneficial.
Solutions Architect at a manufacturing company with 10,001+ employees
 

Setup Cost

JAMS offers competitive pricing for enterprise scheduling, with flexibility in licensing and lower costs than Control-M and Tivoli.
AWS Step Functions pricing fluctuates based on usage, leading to potential high bills despite being cheaper than Azure Workflow.
MuleSoft Anypoint Platform is costly, best for larger organizations, offering workload reduction but requires careful cost planning.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
System Engineer at a financial services firm with 1,001-5,000 employees
Pricing for Step Functions is very cheap.
Senior AWS Tech Lead at Nextios
The cost is average, provided it is configured correctly.
Big Data Architect at SoftServe Ltd.
MuleSoft is considered one of the more expensive products in the market.
Integration Lead at a retailer with 10,001+ employees
I do not know the specific costs, but given that it is part of MuleSoft, I suspect it is not cheap.
Solutions Architect at a manufacturing company with 10,001+ employees
The platform reduces manual workload in maintaining infrastructure, but it does come with some cost considerations.
Senior Consultant at Radiotechnologies
 

Valuable Features

JAMS offers automation, intuitive scheduling, and integration, enhancing efficiency with flexible workflows, PowerShell support, and responsive user assistance.
AWS Step Functions enable efficient workflow automation with integration, orchestration, parallel tasking, and management through a user-friendly interface.
MuleSoft Anypoint Platform excels in API management, seamless integration, user-friendly design, scalability, and connectivity for hybrid environments.
JAMS has positively impacted my organization by completely removing the headache of scheduling jobs, not just for the organization but for all internal operations teams need.
Cloud Engineer at a financial services firm with 501-1,000 employees
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
System Engineer at a financial services firm with 1,001-5,000 employees
AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.
Big Data Architect at SoftServe Ltd.
Step Functions provide seamless integration with AWS services, which enhances the speed of application development.
Senior AWS Tech Lead at Nextios
It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.
EPM Practice Manager at a tech services company with 1,001-5,000 employees
The most valuable feature is the full lifecycle management, including Anypoint Designer and Exchange, as well as Discofolio API.
Integration Lead at a retailer with 10,001+ employees
The platform is integrated with Salesforce, making it preferable when using Salesforce products.
Senior Consultant at Radiotechnologies
MuleSoft Anypoint Platform helps to standardize data integration approaches, making it easier to implement integration projects.
Solutions Architect at a manufacturing company with 10,001+ employees
 

Categories and Ranking

JAMS
Sponsored
Ranking in Workload Automation
3rd
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
37
Ranking in other categories
No ranking in other categories
AWS Step Functions
Ranking in Workload Automation
10th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Business Process Management (BPM) (11th)
MuleSoft Anypoint Platform
Ranking in Workload Automation
4th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
60
Ranking in other categories
Message Queue (MQ) Software (4th), Business-to-Business Middleware (1st), Cloud Data Integration (4th), Integration Platform as a Service (iPaaS) (2nd)
 

Mindshare comparison

As of January 2026, in the Workload Automation category, the mindshare of JAMS is 2.6%, up from 1.6% compared to the previous year. The mindshare of AWS Step Functions is 1.4%, up from 1.3% compared to the previous year. The mindshare of MuleSoft Anypoint Platform is 5.4%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation Market Share Distribution
ProductMarket Share (%)
JAMS2.6%
MuleSoft Anypoint Platform5.4%
AWS Step Functions1.4%
Other90.6%
Workload Automation
 

Featured Reviews

reviewer2770605 - PeerSpot reviewer
Cloud Engineer at a financial services firm with 501-1,000 employees
Has streamlined complex job scheduling across scripting languages while reducing manual effort
JAMS could be improved with a web client that is accessible and as fast as a normal website, eliminating the need to RDP to the servers to access the JAMS client. A functionality running on the JAMS server to continuously check the JAMS agents would ensure they are working properly. If an agent is not responding, a feature to restart the service from the job server machine would be beneficial. The upgrade process, particularly when switching from V6 to V7, could be clearer in terms of documentation, ideally with screenshots showing exactly what needs to be done on each screen.
reviewer2706945 - PeerSpot reviewer
Assistant Manager at a tech vendor with 10,001+ employees
Orchestration and integration simplify processes with seamless stability and reliability
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and through visual. My main task is to develop flows. I have only implemented AWS Step Functions with AWS services, not with any third-party tools. The integration between AWS Step Functions and other AWS services is excellent, working seamlessly with EventBridge, Glue jobs, and databases. I have not encountered any challenges with customers regarding AWS Step Functions that needed me to find a workaround. The pricing of AWS Step Functions is moderate and not particularly costly. AWS Step Functions is affordable for small, medium, and enterprise businesses as an orchestration tool. I have not used any documentation, manuals, or guides for AWS Step Functions as it's very simple to implement. When help is needed, I consult Stack Overflow or AI for commands. Overall rating for AWS Step Functions: 9 out of 10.
GO
Senior Validation Engineer at Weir Group PLC
Integration workflows have become transparent and secure while error tracking is streamlined
The best features in MuleSoft Anypoint Platform for me are transparency between logging in or deploying and using different environments. Managing different environments for the transparency of error logins or how to trace traceability is very important. It's very easy to use and sort, so you can see where everything has gone right and everything has gone wrong. I'm aware of the drag-and-drop interface in MuleSoft Anypoint Platform, and it's very, very quick. It's very time-saving and very efficient. The security features on MuleSoft Anypoint Platform help maintain data integrity in my organization; I would say it's second to none. It's one of the best out there that I have worked with because of the encryption and decryption, and there are a lot of security aspects. I would assess the platform's data mapping and transformation capabilities as amazing. Automation has been straightforward; the transformation and mapping have been easy to use, easy to source, and from the source to the target. I would say it has been very good.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
5%
Financial Services Firm
27%
Manufacturing Company
10%
Computer Software Company
7%
Insurance Company
7%
Financial Services Firm
12%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise8
Large Enterprise18
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise12
Large Enterprise30
 

Questions from the Community

What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionalit...
What needs improvement with JAMS?
As far as we are using JAMS version 6, it looks good and there is nothing major to add about it. Everything is functi...
What do you like most about Amazon Step Functions?
The integration capability is easy, whereas building state machines is tricky.
What is your primary use case for Amazon Step Functions?
My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagra...
What advice do you have for others considering Amazon Step Functions?
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it throug...
What advice do you have for others considering Mule Anypoint Platform?
I architected solutions using Oracle SOA/OSB, Spring Boot, MuleSoft Anypoint Platform on cloud / on-premises and hybr...
How does TIBCO BusinessWorks compare with Mule Anypoint Platform?
Our organization ran comparison tests to determine whether TIBCO BusinessWorks or Mule Anypoint platform integration ...
What can Mule Anypoint Platform be used for and what do you use it for most often?
This is a very flexible solution that comes with multiple uses. My organization mostly uses Mule Anypoint Platform f...
 

Also Known As

No data available
Amazon Step Functions, Step Functions
Data Integrator, Anypoint MQ
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Alpha Apps, The Guardian, SGK, Bigfinite
VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren
Find out what your peers are saying about AWS Step Functions vs. MuleSoft Anypoint Platform and other solutions. Updated: January 2026.
881,114 professionals have used our research since 2012.