AWS Systems Manager vs Microsoft Intune comparison

Amazon Web Services (AWS) and Microsoft are both solutions in the Configuration Management category. Amazon Web Services (AWS) is ranked #5 with an average rating of 8.1, while Microsoft is ranked #2 with an average rating of 8.2. Amazon Web Services (AWS) holds a 10.4% mindshare in CM, compared to Microsoft’s 9.9% mindshare. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 94% of Microsoft users who would recommend it.

AWS Systems Manager

Read 13 AWS Systems Manager reviews

3,504 Views
3,469 Comparison Views

100% willing to recommend

Microsoft Intune

Read 294 Microsoft Intune reviews

37,181 Views
3,346 Comparison Views

94% willing to recommend

AWS Systems Manager

Microsoft Intune

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 13, 2025

Microsoft Intune and AWS Systems Manager compete in the device and application management category. Microsoft Intune seems to have the upper hand due to its integration with the Microsoft ecosystem and Azure Active Directory for enhanced security and identity management.

Features: Microsoft Intune offers deep integration with Windows, Android, and iOS devices, providing features like Autopilot for zero-touch deployment and advanced policy management. Its integration with Azure Active Directory improves identity and security management. AWS Systems Manager excels in infrastructure automation, especially in areas like patch management, session management, and centralized operational data storage for managed instances.

Room for Improvement: Microsoft Intune could enhance report generation, improve support for macOS, and refine user experience. Enhancing policy management for Android devices and remote assistance capabilities would also be beneficial. AWS Systems Manager could improve integration with other AWS services, provide better dynamic configuration management, and enhance agent management for broader OS compatibility.

Ease of Deployment and Customer Service: Microsoft Intune is often deployed across hybrid cloud environments due to its Azure integration, preferred by enterprises within the Microsoft environment. Customer support experiences vary; some users report prompt service, while others encounter delays for complex issues. AWS Systems Manager is praised for straightforward integration but can pose challenges in UI and setup. Generally positive support reviews highlight effective solutions.

Pricing and ROI: Microsoft Intune is included in Microsoft 365 E3 and E5 bundles, offering cost efficiencies for Microsoft ecosystem users but may be costly for smaller businesses. It provides ROI through integration and security. AWS Systems Manager, typically cost-free for AWS service users, offers value by optimizing operational efficiencies and reducing infrastructure costs via automation. However, costs can surge with increased demand.

To learn more, read our detailed AWS Systems Manager vs. Microsoft Intune Report (Updated: July 2025).

Buyer's Guide

AWS Systems Manager vs. Microsoft Intune

July 2025

Download the complete report

Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

1.0

Users reported ROI from AWS Systems Manager due to cost savings, improved efficiency, automation, better security, and streamlined operations.

Sentiment score

5.7

Microsoft Intune boosts ROI by reducing costs, simplifying management, enhancing security, and increasing productivity through efficient resource use.

No quotes available

For more quotes and insights, download the AWS Systems Manager report

Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.

AndreaReynolds

IT Systems Engineer at Syracuse University

Importantly, when someone leaves the company, it helps protect document access on their devices.

Nabil Saied

Channels & Alliances Head at Link Development

Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

For more quotes and insights, download the Microsoft Intune report

Customer Service

Sentiment score

1.0

AWS Systems Manager support satisfaction varies, with higher praise for business support and consistent approval in Colombia.

Sentiment score

5.3

Microsoft Intune customer service varies, with premium services praised, but first-level support often lacks effectiveness and speed.

No quotes available

For more quotes and insights, download the AWS Systems Manager report

When a support ticket is submitted, it directly reaches someone with Intune support expertise.

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.

AndreaReynolds

IT Systems Engineer at Syracuse University

Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.

Jeff Wickham

Engineer at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Microsoft Intune report

Scalability Issues

Sentiment score

7.3

AWS Systems Manager is highly scalable and efficient, handling large workloads seamlessly, making it ideal for complex environments.

Sentiment score

6.9

Microsoft Intune is scalable, integrates with other Microsoft services, and offers flexible licensing, ideal for diverse device management.

No quotes available

For more quotes and insights, download the AWS Systems Manager report

The scalability of Microsoft Intune is ten out of ten.

reviewer2595288

Solutions Architect at a computer software company with 51-200 employees

Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.

reviewer2595294

Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees

It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

Martijn Van De Weijenberg

Director at Provisioned

For more quotes and insights, download the Microsoft Intune report

Stability Issues

Sentiment score

7.0

AWS Systems Manager is mainly stable, though some users face issues like clipboard sharing, battery drain, and misconfiguration.

Sentiment score

6.7

Microsoft Intune offers high stability and reliability, with minimal downtime and regular updates ensuring a seamless user experience.

No quotes available

For more quotes and insights, download the AWS Systems Manager report

We have not experienced downtime, bugs, or glitches.

Alan Barrett

Head of IT at TWM SOLICITORS LLP

Microsoft Intune has been very stable.

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.

reviewer2595252

Technologies Architect at a financial services firm with 10,001+ employees

For more quotes and insights, download the Microsoft Intune report

Room For Improvement

AWS Systems Manager users seek improved automation, integration, usability, cost optimization, and broader service integration with better incident management.

Microsoft Intune needs enhanced reporting, improved platform integration, better device management, user-friendly interface, and advanced remote and security features.

No quotes available

For more quotes and insights, download the AWS Systems Manager report

Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.

Thomas Howard

Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees

There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.

Jeff Wickham

Engineer at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Microsoft Intune report

Setup Cost

AWS Systems Manager offers cost efficiency and value, but requires optimization to mitigate cost increases during high-demand periods.

Microsoft Intune offers competitive, flexible pricing, especially bundled, despite licensing complexity, making it appealing for enterprises and non-profits.

While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.

Garima Chauhan

Senior Cloud Engineer at Prabhav Services

For more quotes and insights, download the AWS Systems Manager report

Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

reviewer2595750

Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees

The Intune suite and add-ons, such as batch management and remote help, are costly.

Mahmoud-Eldeep

Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT

It costs approximately forty euros per user per month.

Gintaras_Navickas

Cyber Security Officer at Gudu

For more quotes and insights, download the Microsoft Intune report

Valuable Features

AWS Systems Manager provides log analysis, task automation, parameter storage, and efficient access, enhancing security, productivity, and integration.

Microsoft Intune enhances user experience with automation, robust security, and seamless Microsoft 365 integration, reducing IT workload.

AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.

Garima Chauhan

Senior Cloud Engineer at Prabhav Services

For more quotes and insights, download the AWS Systems Manager report

Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.

reviewer2563299

Microsoft Practice Lead at a tech services company with 11-50 employees

Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.

reviewer2595294

Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees

Windows Autopatch is the most valuable because it removes the burden of patch management.

Martijn Van De Weijenberg

Director at Provisioned

For more quotes and insights, download the Microsoft Intune report

Categories and Ranking

AWS Systems Manager

Ranking in Configuration Management

5th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Intune

Ranking in Configuration Management

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

294

Ranking in other categories

Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)

Mindshare comparison

As of August 2025, in the Configuration Management category, the mindshare of AWS Systems Manager is 10.4%, up from 10.0% compared to the previous year. The mindshare of Microsoft Intune is 9.9%, up from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management

Featured Reviews

Ambe Frankline

Cloud/DevOps Engineer at Innovative Technology Systems

Tracks every action on AWS accounts in a centralized way

Setting up AWS Systems Manager to monitor and control other services is easy. You need to link the services you want to observe and track. The time it takes to deploy depends on factors like connectivity, latency, and the complexity of the services. For example, setting up a simple application is faster than setting up a more complicated three-tier or multi-tier system. Using the solution for batch updates varies depending on the number of servers involved and the commands needed. Personally, when I do small projects at home, deploying a few servers doesn't take long. But at work, where we handle larger deployments with hundreds of servers, it's faster due to better connectivity and resources.

Read full review

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about AWS Systems Manager?

With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually.

See all answers

What is your experience regarding pricing and costs for AWS Systems Manager?

Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.

See all answers

What needs improvement with AWS Systems Manager?

There isn't anything specific I remember at the moment.

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...

See all answers

Comparisons

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Compared 15% of the time

Microsoft Configuration Manager vs AWS Systems Manager

Compared 14% of the time

Red Hat Satellite vs AWS Systems Manager

Compared 10% of the time

Red Hat Ansible Automation Platform vs AWS Systems Manager

Compared 8% of the time

AWS CloudFormation vs AWS Systems Manager

Compared 6% of the time

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Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 6% of the time

SOTI MobiControl vs Microsoft Intune

Compared 2% of the time

More Microsoft Intune Competitors

Product Reports

Buyer's Guide

Configuration Management

July 2025

Download AWS Systems Manager product report

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Also Known As

Amazon Elastic Container Registry

Intune, MS Intune, Microsoft Endpoint Manager

Overview

AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.

Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.

Amazon Web Services (AWS)

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Mitchells and Buzzers, Callaway

Buyer's Guide

AWS Systems Manager vs. Microsoft Intune

July 2025

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