Microsoft Intune and AWS Systems Manager compete in the enterprise IT management space, focusing on cloud-based device management and automation solutions. Microsoft Intune holds an advantage with its deep integration into the Microsoft ecosystem, while AWS Systems Manager excels in automation and dynamic configuration management.
Features: Microsoft Intune integrates with Microsoft products like Azure and Office 365, offering benefits like robust device management, conditional access policies, and centralized policy enforcement via Azure Active Directory. AWS Systems Manager is noted for automation capabilities, parameter storage, seamless export/import across accounts, and integration with AWS services like CloudWatch and S3, streamlining infrastructure tasks.
Room for Improvement: Microsoft Intune needs to enhance reporting, analytics, and support for non-Microsoft devices, particularly iOS and Linux. Users also desire better device management for macOS and Android. AWS Systems Manager could improve automation functions, configuration management, and deeper integration with AWS Lambda and CloudFormation. Both tools could benefit from user interface enhancements to simplify functionalities.
Ease of Deployment and Customer Service: Microsoft Intune is commonly implemented in public and hybrid cloud setups, offering a smooth integration for existing Microsoft customers but facing some complexity during initial deployment. AWS Systems Manager is praised for its straightforward public cloud deployment and responsive customer support, especially for premium users.
Pricing and ROI: Microsoft Intune provides competitive pricing, particularly when bundled with Microsoft 365, delivering efficient device management for enterprises in the Microsoft environment. AWS Systems Manager is perceived as cost-effective, especially when used as part of a broader AWS commitment. However, unexpected demand surges can affect pricing, necessitating better cost prediction mechanisms.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 8.2% |
| AWS Systems Manager | 7.9% |
| Other | 83.9% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 121 |
| Midsize Enterprise | 47 |
| Large Enterprise | 154 |
AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.
Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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