Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #2 in CASM , with an average rating of 8.4, and holds a 28.2% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 16.6% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Axonius

Read 8 Axonius reviews

2,627 Views
1,734 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

22,688 Views
7,487 Comparison Views

91% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: December 2025).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (2nd)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 28.2%, down 36.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 16.6% mindshare, down 24.9% since last year.

Cyber Asset Attack Surface Management (CAASM) Market Share Distribution
Product	Market Share (%)
Axonius	28.2%
Armis	19.4%
Qualys CyberSecurity Asset Management	10.5%
Other	41.900000000000006%

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	16.6%
JIRA Service Management	7.6%
BMC Helix ITSM	6.0%
Other	69.8%

IT Service Management (ITSM)

Featured Reviews

Sakkemgari Tamagari

Director of cloud security at Nuxeo

Centralized asset tracking has transformed governance and now speeds incident response

I would add that currently, the tool supports some integrations, but we would expect it to support broader integration with other security tools, observability, or any other cloud integrations. One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved. The user interface needs improvement because it is a bit laggy sometimes, making it not straightforward when we want to identify things quickly, leading us to go in different directions which could be better tied together in one place.

Read full review

Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The automation capabilities in Axonius have streamlined our security operations."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"With this solution in place, we are now 100% compliant along with security functions or operations area management."

"Overall, I would rate Axonius an eight out of ten."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"Identifies better ways to license software or eliminate unused software to save money."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"It has an excellent capability to integrate different access points."

"Change management is most valuable."

"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."

"It has more extensive features as compared to the other competitors."

"I like that it's always up and running."

"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."

More ServiceNow pros

Cons

"Axonius can improve on delivering compliance-related features."

"We can have fetch cycle issues."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"Axonius could improve by increasing their integrations with more technology vendors."

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."

"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."

"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."

"Compared to other products that I have been using, it is not as user-friendly."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."

"They need to be providing vendors and implementation partners with materials and guidance on implementation."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

More ServiceNow cons

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."

"We are on a subscription model with them."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"Certainly, from a product-platform perspective, the price is not too bad."

"ServiceNow is an expensive solution."

"It is very expensive because it is a big organization. You have to pay for additional things."

"I have found the solution very expensive."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"We are happy with the pricing."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Computer Software Company

Government

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

I think I am good so far with the pricing, setup cost, and licensing; I do not see any disturbances there, but it is working well.

See all answers

What needs improvement with Axonius?

See all answers

What is your primary use case for Axonius?

My main use case for Axonius is config management and asset inventory. I use Axonius to maintain the asset inventory up to date and also to identify the owners quickly; these are the primary requir...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Armis vs Axonius

Compared 27% of the time

JupiterOne vs Axonius

Compared 10% of the time

runZero vs Axonius

Compared 6% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 6% of the time

Armis Centrix™ for Asset Management and Security vs Axonius

Compared 4% of the time

More Axonius Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Pega Platform vs ServiceNow

Compared 4% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

January 2026

Download Axonius product report

Buyer's Guide

ServiceNow

January 2026

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

December 2025

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