Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #1 in CASM , with an average rating of 8.4, and holds a 28.5% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 15.9% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Axonius

Read 8 Axonius reviews

3,061 Views
2,020 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

23,781 Views
8,323 Comparison Views

91% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Axonius, Qualys, Armis and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: January 2026).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (1st)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 28.5%, down 36.1% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.9% mindshare, down 24.8% since last year.

Cyber Asset Attack Surface Management (CAASM) Market Share Distribution
Product	Market Share (%)
Axonius	28.5%
Armis	17.9%
Qualys CyberSecurity Asset Management	10.9%
Other	42.7%

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	15.9%
JIRA Service Management	7.3%
BMC Helix ITSM	5.7%
Other	71.1%

IT Service Management (ITSM)

Featured Reviews

Sakkemgari Tamagari

Director of cloud security at Nuxeo

Centralized asset tracking has transformed governance and now speeds incident response

I would add that currently, the tool supports some integrations, but we would expect it to support broader integration with other security tools, observability, or any other cloud integrations. One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved. The user interface needs improvement because it is a bit laggy sometimes, making it not straightforward when we want to identify things quickly, leading us to go in different directions which could be better tied together in one place.

Read full review

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"The automation capabilities in Axonius have streamlined our security operations."

"With this solution in place, we are now 100% compliant along with security functions or operations area management."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"Overall, I would rate Axonius an eight out of ten."

"The most valuable feature is that this is a Cloud solution."

"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."

"Overall, I rate ServiceNow 10 out of 10."

"It allows us to filter the data, create graphs, and get detailed reports."

"The analytics - we like to keep track of how much work everyone is doing."

"The return on investment is good when implementing for ourselves and for other clients."

More ServiceNow pros

Cons

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"Axonius can improve on delivering compliance-related features."

"We can have fetch cycle issues."

"Axonius could improve by increasing their integrations with more technology vendors."

"The user interface for accessing assistance sometimes disconnects."

"The biggest complaint I have is that the ServiceNow search engine is not very robust."

"They could improve license management, particularly when integrating different applications or toolsets."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

"The ability to embed help information onto the screens."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"Compared to other products that I have been using, it is not as user-friendly."

"The discovery of assets could be improved; right now they only allow for one domain."

More ServiceNow cons

Pricing and Cost Advice

"We are on a subscription model with them."

"Axonius is quite a bit cheaper compared to other solutions."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"It has a higher cost compared to local/regional solutions."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"They could be more competitive with their licensing."

"ServiceNow's pricing is comparatively higher than Helix's."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

I think I am good so far with the pricing, setup cost, and licensing; I do not see any disturbances there, but it is working well.

See all answers

What needs improvement with Axonius?

See all answers

What is your primary use case for Axonius?

My main use case for Axonius is config management and asset inventory. I use Axonius to maintain the asset inventory up to date and also to identify the owners quickly; these are the primary requir...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Armis vs Axonius

Compared 25% of the time

JupiterOne vs Axonius

Compared 10% of the time

runZero vs Axonius

Compared 7% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 6% of the time

Armis Centrix™ for Asset Management and Security vs Axonius

Compared 5% of the time

More Axonius Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

Pega Platform vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

February 2026

Download Axonius product report

Buyer's Guide

ServiceNow

January 2026

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

January 2026

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