Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #2 in CASM , with an average rating of 8.4, and holds a 34.1% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.7, and holds a 21.8% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Axonius

Read 7 Axonius reviews

1,498 Views
395 Comparison Views

100% willing to recommend

ServiceNow

Read 222 ServiceNow reviews

8,048 Views
3,992 Comparison Views

91% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: May 2025).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

May 2025

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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (2nd)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

222

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 34.1%, down 39.6% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM)

Featured Reviews

Ashok Gunnia

Sr. IT Automation Technical Consultant at IBM

Integrates with ServiceNow and provides alerts for deviations

The most valuable feature of Axonius is its ability to deduplicate records and identify which ones are old and stale versus those more relevant. For example, if you haven't logged in today but a system somewhere else mentions you have, Axonius can detect this through various logs like Active Directory, file logging, or Wi-Fi connections. Traditionally, someone would have to make numerous calls and spend a lot of time to find out if you are on-site or connected to a Wi-Fi network. The tool simplifies this process. From my experience, onboarding and adding connectors was pretty easy, especially when integrating with the ServiceNow environment. It worked well for my use case, but the ease of use can depend on the customer's specific needs and what they are trying to achieve.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would rate Axonius an eight out of ten."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"The automation capabilities in Axonius have streamlined our security operations."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"ServiceNow provides quite good insights about what is happening in the organization."

"It allows us to filter the data, create graphs, and get detailed reports."

"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"It's actually easy to understand."

"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"We used ServiceNow for change management, release management, and event management."

More ServiceNow pros

Cons

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"Axonius can improve on delivering compliance-related features."

"Axonius could improve by increasing their integrations with more technology vendors."

"We can have fetch cycle issues."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"The visuals are the one area where there is opportunity for improvement."

"There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools."

"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."

"The licensing needs to be divided into tiers in order to attract lower-level users."

"The technical support SLA can be improved because sometimes they take a long time to answer our queries."

"There are sometimes challenges with the portal being a bit confusing for new users."

"The solution should offer better security when it comes to storing data."

"It's too complicated and there are too many options."

More ServiceNow cons

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."

"We are on a subscription model with them."

"$230 per user."

"The setup cost is high compared to others, especially when the scope is not fixed."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"Getting the solution up and running is expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

10%

Computer Software Company

University

Educational Organization

16%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

Axonius is somewhat costly and has a price above average. It provides great value, but obtaining significant discounts can be challenging. As the tools are unique, they have limited direct competit...

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What needs improvement with Axonius?

Axonius could improve by increasing their integrations with more technology vendors. There are cases where Axonius doesn't have full compatibility with some newer solutions that have recently appea...

See all answers

What is your primary use case for Axonius?

The general use case for Axonius ( /products/axonius-reviews ) is cybersecurity asset management. My company, an IT solution provider, works with Axonius ( /products/axonius-reviews ) to offer both...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

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JupiterOne vs Axonius

Compared 9% of the time

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Compared 5% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 5% of the time

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Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Mendix vs ServiceNow

Compared 2% of the time

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Product Reports

Buyer's Guide

Axonius

June 2025

Download Axonius product report

Buyer's Guide

ServiceNow

June 2025

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

May 2025

Download Free Report

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