Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #2 in CASM , with an average rating of 8.4, and holds a 29.0% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.8, and holds a 15.8% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Axonius

Read 8 Axonius reviews

3,398 Views
2,277 Comparison Views

100% willing to recommend

ServiceNow

Read 225 ServiceNow reviews

24,579 Views
8,848 Comparison Views

91% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: March 2026).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (2nd)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

225

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 29.0%, down 36.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.8% mindshare, down 24.5% since last year.

Cyber Asset Attack Surface Management (CAASM) Mindshare Distribution
Product	Mindshare (%)
Axonius	29.0%
Armis	17.2%
Qualys CyberSecurity Asset Management	11.4%
Other	42.4%

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	15.8%
JIRA Service Management	7.3%
BMC Helix ITSM	5.7%
Other	71.2%

IT Service Management (ITSM)

Featured Reviews

Sakkemgari Tamagari

Director of cloud security at Nuxeo

Centralized asset tracking has transformed governance and now speeds incident response

I would add that currently, the tool supports some integrations, but we would expect it to support broader integration with other security tools, observability, or any other cloud integrations. One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved. The user interface needs improvement because it is a bit laggy sometimes, making it not straightforward when we want to identify things quickly, leading us to go in different directions which could be better tied together in one place.

Read full review

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"The automation capabilities in Axonius have streamlined our security operations."

"With this solution in place, we are now 100% compliant along with security functions or operations area management."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"Overall, I would rate Axonius an eight out of ten."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."

"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"

"If you are looking for something that you can bring into your organization to be more than just a single purpose, if you are looking to truly transform your organization with the tools that you are using, ServiceNow is the go-to."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"ServiceNow is faster, easier to use, and configure."

"Go for it."

"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."

More ServiceNow pros

Cons

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"We can have fetch cycle issues."

"Axonius could improve by increasing their integrations with more technology vendors."

"Axonius can improve on delivering compliance-related features."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"Still there are a lot of restrictions, what developers like to see in an environment they're developing."

"The capital expenditure neeed to get the tool up and running is extensive."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"One of the things that we're trying to figure out is how ServiceNow can be more of a platform to be used as a backend."

"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."

"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."

"I'm not sure if they have the software-as-a-catalogue yet, as far as bringing in the software titles with all of the rules of engagement for the software licensing."

"While ServiceNow has many options, the number of options can sometimes be confusing regarding where to click or how things work, as it is based on configuration provided by the administrator."

More ServiceNow cons

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."

"We are on a subscription model with them."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"The CapEx version is great."

"The licenses are expensive."

"$230 per user."

"I have found the solution very expensive."

"It has a higher cost compared to local/regional solutions."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"In Tunisia, the companies find the licensing costs to be expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	168

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

I think I am good so far with the pricing, setup cost, and licensing; I do not see any disturbances there, but it is working well.

See all answers

What needs improvement with Axonius?

See all answers

What is your primary use case for Axonius?

My main use case for Axonius is config management and asset inventory. I use Axonius to maintain the asset inventory up to date and also to identify the owners quickly; these are the primary requir...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Armis vs Axonius

Compared 23% of the time

JupiterOne vs Axonius

Compared 10% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 7% of the time

runZero vs Axonius

Compared 7% of the time

Armis Centrix™ for Asset Management and Security vs Axonius

Compared 6% of the time

More Axonius Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

March 2026

Download Axonius product report

Buyer's Guide

ServiceNow

February 2026

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

March 2026

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