Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #1 in CASM , with an average rating of 8.5, and holds a 28.4% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 13.9% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Axonius

Read 9 Axonius reviews

5,868 Views
4,108 Comparison Views

100% willing to recommend

ServiceNow

Read 231 ServiceNow reviews

33,827 Views
13,531 Comparison Views

92% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Axonius, Armis, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: June 2026).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

June 2026

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Helped 900,644 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (4th), Cyber Asset Attack Surface Management (CAASM) (1st)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 28.4%, down 35.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 13.9% mindshare, down 22.8% since last year.

Cyber Asset Attack Surface Management (CAASM) Mindshare Distribution
Product	Mindshare (%)
Axonius	28.4%
Armis	12.4%
Qualys CyberSecurity Asset Management	10.3%
Other	48.900000000000006%

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	13.9%
JIRA Service Management	6.8%
BMC Helix ITSM	5.3%
Other	74.0%

IT Service Management (ITSM)

Featured Reviews

Sakkemgari Tamagari

Director of cloud security at Nuxeo

Centralized asset tracking has transformed governance and now speeds incident response

I would add that currently, the tool supports some integrations, but we would expect it to support broader integration with other security tools, observability, or any other cloud integrations. One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved. The user interface needs improvement because it is a bit laggy sometimes, making it not straightforward when we want to identify things quickly, leading us to go in different directions which could be better tied together in one place.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With this solution in place, we are now 100% compliant along with security functions or operations area management."

"The automation capabilities in Axonius have streamlined our security operations."

"In comparing Axonius to other products, I believe its main competitors on the market offer similar functionalities, but my experience with other solutions has shown me that Axonius stands out."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"Overall, I would rate Axonius an eight out of ten."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"It just enabled us to see the whole organization as a single organization, which, especially for higher ed and places like that, just doesn't happen."

"It can scale well if you are managing IT assets."

"ServiceNow provides quite good insights about what is happening in the organization."

"The incident management is great."

"What I like the most is that it's a common service data model and the fact that everything is available on one platform."

"I really don’t think there is anything out there that even compares."

"Very good incident management, chain management and problem management features."

"I find it to be very stable."

More ServiceNow pros

Cons

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"Axonius can improve on delivering compliance-related features."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"Axonius could improve by increasing their integrations with more technology vendors."

"We can have fetch cycle issues."

"The big area of improvement that I see is in the licensing model for the CreateNow app."

"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."

"I'd like to have an offline mode. For us, we do a lot of workforce management."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"We still have some issues with some of our ITIL users, like some things aren't as intuitive as they could be."

"Probably the biggest thing that is frustrating is the changes in their price structure, their price modeling."

"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."

"A global search should be present OOB which can locate anything in the system like any piece of code or any sys id or any record so that we don't have to goto to each module for searching it."

More ServiceNow cons

Pricing and Cost Advice

"We are on a subscription model with them."

"Axonius is quite a bit cheaper compared to other solutions."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"The mandatory minimum is US$ 20,000 for licensing."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"Getting the solution up and running is expensive."

"ServiceNow's pricing is comparatively higher than Helix's."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

For pricing, I would rate it as a 7, where one represents a high price and ten represents a low price.

See all answers

What needs improvement with Axonius?

I am generally satisfied with Axonius's reporting features. The reporting part could be simplified for the end user, and it might be beneficial to have tutorials or drafts from the vendor. I want t...

See all answers

What is your primary use case for Axonius?

My use case for Axonius is extensive as I utilize it in multiple processes, and I would describe the use case for Axonius as great.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...

See all answers

Comparisons

Armis vs Axonius

Compared 14% of the time

JupiterOne vs Axonius

Compared 8% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 8% of the time

Armis Centrix™ for Asset Management and Security vs Axonius

Compared 6% of the time

OneTrust GRC vs Axonius

Compared 4% of the time

More Axonius Competitors

IBM Maximo vs ServiceNow

Compared 6% of the time

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

June 2026

Download Axonius product report

Buyer's Guide

ServiceNow

May 2026

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

June 2026

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