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Azure Monitor vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Cloud Monitoring Software (7th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 2.2%, down from 6.8% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.0%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Azure Monitor2.2%
OpenText Real User Monitoring1.0%
Other96.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Azure Monitor is useful because of the useful application insights and telemetry, such as metrics and logs."
"It has good troubleshooting features."
"We like this searchability and availability of the data."
"Recently, they have improved their integration with other resources, so we get even more robust data."
"Azure Monitor's best features are its graphs and charts, the different visibility options, and reporting."
"Azure Monitor is a monitoring solution that you should not miss out on the second you move workflows, solutions, infrastructure, and much more onto the cloud."
"It is a move-in powerful feature compared to other market-leading tools."
"Some good integration capabilities are present in the tool."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"Real User Monitor has improved our productivity."
"The Micro Focus technical support is quite good."
"It is a good product."
"With the solution, you can easily access any issues in your infrastructure."
"The technical support is good at resolving issues."
"This solution is very reliable; it's stable."
 

Cons

"The process of implementation needs to be easier."
"The solution should have cross-connection or cross-communication between tech partners."
"If Azure Monitor wants to compete with other APM products in the industry, it has to stitch together the information and user flow."
"I'd like the solution to do more around vulnerability assessment. It's lacking in the product right now."
"If I contact the First Line Support, they seem disconnected and lack technical information."
"I believe Azure Monitor is already a top-notch solution with excellent functionality and there is not much I would suggest for improvement. However, there is one limitation that certain features require payment, even for testing purposes, which can be a challenge."
"The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor."
"The length of latency is terrible and needs to be improved."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"If it is a standalone solution, however, I would not recommend Micro Focus."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"Recently we have been facing some stability issues."
"This technology is considered to be older."
"The product needs more R&D to make it easier and more compatible with other software."
 

Pricing and Cost Advice

"I would rate Azure Monitor a two out of five for affordability."
"The licensing is a monthly fee."
"Azure Monitor is a competitively priced solution."
"Customers of Azure Monitor must pay an amount that depends largely on how many services they need to integrate and the storage space required in terms of logs, etc. If they only have a few small services to monitor, the price won't be too high, but on the opposite side of the spectrum, it can certainly get pricey."
"The product offers a pay-as-you-go model to users. The charges are to be paid according to the usage of the product."
"My company is okay with the current pricing of the solution."
"Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."
"Its cost depends on the ingestion of the logs. It could go anywhere. For an out-of-the-box platform such as FrameFlow, you pay pretty much a fixed price and you get what you get, whereas, with something like Azure Monitor, you pay by the ingestion charge, so you can have one client who pays hardly anything for the same alerts, and another client pays loads and loads."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
8%
Government
6%
Construction Company
18%
Financial Services Firm
9%
Government
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What needs improvement with Azure Monitor?
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it...
What is your primary use case for Azure Monitor?
I am a developer who uses Azure Monitor for telemetry of the applications that I work on. Application Insights is one of those tools, and I have also used other non-Azure products before. Currently...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Azure Monitor vs. OpenText Real User Monitoring and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.