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Azure Monitor vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
13th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Cloud Monitoring Software (8th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 2.0%, down from 6.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Azure Monitor2.0%
OpenText Real User Monitoring1.3%
Other96.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I like about Azure Monitor is that it performs well."
"It has good troubleshooting features."
"Technical support is good and helpful...The initial setup is easy."
"It's a Microsoft native tool, so it works well with other Microsoft technologies, which is predominantly what our customer end-user base is."
"The features that are most valuable are the alerting function and also the logging functionality to analyze certain issues using log analytics"
"Azure Monitor does a better job of integrating with Microsoft, which is one of its main selling points."
"The scalability of the solution is pretty good."
"Among the valuable features of this solution, Application Insights stands out as one of the most significant. It provides insights into application performance and helps identify issues and bottlenecks."
"The reporting feature is good for us."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The technical support is good at resolving issues."
"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."
"We found this to be a stable product."
"This solution is very reliable; it's stable."
"Real User Monitor has improved our productivity."
 

Cons

"There are a lot of things that take more time to do, such as charting, alerting, and correlation of data, and things like that. Azure Monitor doesn't tell you why something happened. It just tells you that it happened. It should also have some type of AI. Environments and applications are becoming more and more complex every day with hundreds or thousands of microservices. Therefore, having to do a lot of the stuff manually takes a lot of time, and on top of that, troubleshooting issues takes a lot of time. The traditional method of troubleshooting doesn't really work for or apply to this environment we're in. So, having an AI-based system and the ability to automate deployments of your monitoring and configurations makes it much easier."
"Lacks information including details related to where problems lie."
"No improvements are needed from my perspective."
"The solution should have cross-connection or cross-communication between tech partners."
"This is a good product but it is not very user-friendly at this stage."
"The scalability could be improved as there are some limitations."
"The process of implementation needs to be easier."
"This solution could be improved with more out-of-the-box functionalities and artificial intelligence to complete event correlation."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Recently we have been facing some stability issues."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"This technology is considered to be older."
"We would like to see support for non-Windows environments."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"The product needs more R&D to make it easier and more compatible with other software."
 

Pricing and Cost Advice

"Azure Monitor is one of the more cost effective solutions on the market."
"Azure Monitor is cheaper compared to other third-party monitoring tools."
"Besides standard licensing fees the customer needs to additionally pay based on the ingested data size"
"The solution is a pay-as-you-go consumption service and is the least expensive in the market."
"The licensing is a monthly fee."
"The solution’s pricing depends on how much logs it collects."
"Its cost depends on the ingestion of the logs. It could go anywhere. For an out-of-the-box platform such as FrameFlow, you pay pretty much a fixed price and you get what you get, whereas, with something like Azure Monitor, you pay by the ingestion charge, so you can have one client who pays hardly anything for the same alerts, and another client pays loads and loads."
"It's a costly solution"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
8%
Manufacturing Company
8%
Comms Service Provider
6%
Construction Company
21%
Government
8%
Financial Services Firm
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What needs improvement with Azure Monitor?
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it...
What is your primary use case for Azure Monitor?
I am a developer who uses Azure Monitor for telemetry of the applications that I work on. Application Insights is one of those tools, and I have also used other non-Azure products before. Currently...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Azure Monitor vs. OpenText Real User Monitoring and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.