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Azure Monitor vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
13th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Cloud Monitoring Software (8th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 2.0%, down from 6.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Azure Monitor2.0%
OpenText Real User Monitoring1.3%
Other96.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most useful aspects of this solution is the out-of-the-box functionality on all areas, especially on Application Insights, zero instrumentation, and artificial intelligence for event correlation."
"Azure Monitor does a better job of integrating with Microsoft, which is one of its main selling points."
"I can conclude reports for the monthly, weekly, and peak time of the resources."
"You can scale the product."
"The ease of access in Azure is significant since it's native to the platform and easy to integrate."
"It is a move-in powerful feature compared to other market-leading tools."
"The solution's most valuable features are its ease of use and support for multiple environments"
"A product that is well-integrated for monitoring Microsoft Azure."
"It offers near-real-time analytics, which is helpful."
"Very easy to implement."
"With the solution, you can easily access any issues in your infrastructure."
"The most valuable feature is application performance monitoring."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"The reporting feature is good for us."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
 

Cons

"If I contact the First Line Support, they seem disconnected and lack technical information."
"No improvements are needed from my perspective."
"Azure Monitor can improve by adding some kind of storage for logs."
"Currently, it seems it's complicated to get the correct information in terms of what to do and how things work."
"Azure Monitor could improve network performance monitoring and make it more advanced."
"Lacks information including details related to where problems lie."
"Automation related to gathering metrics from more applications could be improved."
"If Azure Monitor wants to compete with other APM products in the industry, it has to stitch together the information and user flow."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"If it is a standalone solution, however, I would not recommend Micro Focus."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Most of the dashboards require a lot of configuration. We are not happy with the dashboard."
 

Pricing and Cost Advice

"There is a monthly fee for the alerts triggered and the data stored."
"Regarding pricing, Azure Monitor is free with Azure license, so there are no additional costs for using it."
"Its cost depends on the ingestion of the logs. It could go anywhere. For an out-of-the-box platform such as FrameFlow, you pay pretty much a fixed price and you get what you get, whereas, with something like Azure Monitor, you pay by the ingestion charge, so you can have one client who pays hardly anything for the same alerts, and another client pays loads and loads."
"My company is okay with the current pricing of the solution."
"The product offers a pay-as-you-go model to users. The charges are to be paid according to the usage of the product."
"Customers of Azure Monitor must pay an amount that depends largely on how many services they need to integrate and the storage space required in terms of logs, etc. If they only have a few small services to monitor, the price won't be too high, but on the opposite side of the spectrum, it can certainly get pricey."
"Azure Monitor is a competitively priced solution."
"The tool's pricing is very good. I could say that Microsoft offers different cost models, which are listed on the product's website."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
8%
Manufacturing Company
8%
Comms Service Provider
6%
Construction Company
21%
Government
8%
Financial Services Firm
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What needs improvement with Azure Monitor?
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it...
What is your primary use case for Azure Monitor?
I am a developer who uses Azure Monitor for telemetry of the applications that I work on. Application Insights is one of those tools, and I have also used other non-Azure products before. Currently...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Azure Monitor vs. OpenText Real User Monitoring and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.