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BigFix vs Perforce Puppet comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Configuration Management
6th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
97
Ranking in other categories
Endpoint Protection Platform (EPP) (23rd), Patch Management (2nd), Unified Endpoint Management (UEM) (4th)
Perforce Puppet
Ranking in Configuration Management
15th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 10.2%, up from 9.7% compared to the previous year. The mindshare of BigFix is 9.1%, up from 7.9% compared to the previous year. The mindshare of Perforce Puppet is 1.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Erik  Ableson - PeerSpot reviewer
A stable solution that is more suited for larger companies with mature CI/CD structures and image management processes
Puppet Enterprise is more suitable for clients working up much more structured deployment images they manage internally. Before choosing Puppet Enterprise, users should think seriously about what they're trying to accomplish and ensure they put the right pieces in place. Overall, I rate Puppet Enterprise an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"Easy to use."
"Autopilot is the most valuable feature."
"Users can make screenshots, and devices only need the minimal version of iOS."
"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
"The solution is easy to use and it has good performance."
"Maturity makes it a stable product."
"It's easy to use, not complicated."
"The most valuable feature is patch management, a must have, even for Linux and iOS."
"It's good for reporting hardware and software."
"BigFix helped us to identify the compliance of devices and has also improved the way that we manage our software inventory for reporting to vendors."
"The technical support for BigFix is really amazing."
"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
"We receive the patches automatically, and BigFix spreads them automatically to our endpoints."
"I like the inventory and life cycle management feature."
"Puppet Enterprise has reduced the time of production changes or environment changes."
"The most valuable features are the agent, high load balancing, and overall robustness and features."
"Puppet Enterprise is a stable solution."
"Anything that we manage through Puppet always runs perfectly."
"The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure."
"Puppet Enterprise has good functionalities."
"I rate the stability of Puppet as ten out of ten."
"The versatility is great."
 

Cons

"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"Intune doesn't provide much control over Windows servers. It's something we struggle with."
"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
"The technical support could be improved."
"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."
"Sometimes there is a lag time for our users."
"The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect."
"We're a partner, so we deliver technical support to customers. When we need to talk to the product support, traditionally, with the product over the last five years, I would not say support has been supportive. I hope that changes."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients."
"Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help."
"Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many."
"Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me."
"Clients with less technical expertise may find Puppet complex to configure. Our team may struggle if technical team members leave the organization, leaving others uncertain about using the tool."
"At the beginning the initial setup was kind of complex."
"Puppet Enterprise is more complex and difficult to configure."
"The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems."
"We would like Puppet to add more integration for applications."
"Puppet Enterprise should improve the general extensibility for places where they can't install it."
"It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast."
"There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on."
 

Pricing and Cost Advice

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."
"The licensing is on a yearly basis."
"For organizations that are a Microsoft shop, the pricing is compelling."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"The E5 license is expensive."
"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
"The price of BigFix is better than the solutions. You are able to pay monthly or annually. There are not any hidden costs with BigFix. There is an additional cost for the SQL database."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"I can estimate the reduced cost of servers maintenance to approximatively $500,000."
"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
"The price is very fair."
"I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
"Its price is very reasonable."
"The main thing that we noticed when we switched from the enterprise version to the community version was the difference in cost — the infrastructure is pretty expensive."
"Depending on the size of the organization there is a point when the price of Puppet Enterprise should be lower. However, they provide really good functionality, features, and capabilities."
"Puppet Enterprise can be an expensive solution for smaller businesses."
"Puppet Enterprise’s pricing is competitive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Educational Organization
8%
Educational Organization
23%
Financial Services Firm
12%
Government
9%
Computer Software Company
8%
Educational Organization
22%
Financial Services Firm
13%
Computer Software Company
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
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How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
While performing integration, we face many issues with IBM solution. We need detailed information about those issues ...
What is your experience regarding pricing and costs for Puppet Enterprise?
Puppet is not cheap. I would rate its affordability as seven or eight out of ten.
What needs improvement with Puppet Enterprise?
Clients with less technical expertise may find Puppet complex to configure. Our team may struggle if technical team m...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
Puppet
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Los Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix
Find out what your peers are saying about BigFix vs. Perforce Puppet and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.