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BigPanda vs IBM SevOne Network Performance Management (NPM) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda surpasses Netcool in efficiency, reducing resources and enhancing incident resolution and recovery times for heavy users.
Sentiment score
7.4
IBM SevOne enhances network monitoring and issue resolution, ensuring cost efficiency and improved operational performance for businesses.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.
Director Of Engineering at Broadcom Inc.
 

Customer Service

Sentiment score
6.5
BigPanda's support is praised for responsiveness and effectiveness, despite occasional delays, with some users noting communication issues.
Sentiment score
8.0
IBM SevOne NPM customer service is praised for responsiveness, expertise, friendly communication, fast response, and handling complex cases effectively.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
Network monitoring engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
BigPanda efficiently scales across environments, managing numerous alerts and servers, with high ratings despite occasional peak-time delays.
Sentiment score
8.1
IBM SevOne NPM offers scalable, flexible network monitoring, easily integrating devices and expanding for diverse business sizes and needs.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
It is suitable for small, medium, and enterprise-level companies.
Network monitoring engineer at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with slight slowdowns; users request intuitive features, appreciate communication, and note improved stability and task management.
Sentiment score
7.9
IBM SevOne NPM is stable and reliable, with most issues arising from non-SevOne components or specific scenarios.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
Network monitoring engineer at a tech vendor with 10,001+ employees
 

Room For Improvement

BigPanda requires AI enhancements, bug fixes, improved usability, expanded features, and better integration to address cost and performance issues.
IBM SevOne struggles with upgrade complexity, reporting detail, integration, visualization, and seeks enhanced analytics and cloud monitoring improvements.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Network monitoring engineer at a tech vendor with 10,001+ employees
 

Setup Cost

BigPanda offers competitive pricing and flexible licensing, benefiting high-growth companies with potential costs reaching $200,000 annually.
IBM SevOne NPM provides scalable, flexible licensing, though upfront costs can be high; negotiation is advised for cost management.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.
Director Of Engineering at Broadcom Inc.
 

Valuable Features

BigPanda enhances incident management with AI-driven analysis, reducing response times via integration and alert consolidation for improved reliability.
IBM SevOne NPM offers scalable, real-time monitoring with integration, alerting, and reporting for proactive network management and optimization.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Network monitoring engineer at a tech vendor with 10,001+ employees
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
22nd
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
IT Alerting and Incident Management (10th), AIOps (9th)
IBM SevOne Network Performa...
Ranking in IT Infrastructure Monitoring
36th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
54
Ranking in other categories
Network Monitoring Software (34th), Server Monitoring (17th), Log Management (36th), Cloud Monitoring Software (26th)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.6%, down from 0.9% compared to the previous year. The mindshare of IBM SevOne Network Performance Management (NPM) is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
BigPanda0.6%
IBM SevOne Network Performance Management (NPM)1.2%
Other98.2%
IT Infrastructure Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
reviewer1543041 - PeerSpot reviewer
Network monitoring engineer at a tech vendor with 10,001+ employees
Provides consistent infrastructure monitoring with excellent usability and support
The primary use case of IBM SevOne Network Performance Management (NPM) is network monitoring. It helps to maintain the infrastructure's availability and ensure that alerts are generated when needed The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability,…
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900,644 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Manufacturing Company
9%
Healthcare Company
6%
Outsourcing Company
6%
Financial Services Firm
13%
Construction Company
12%
Manufacturing Company
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise12
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise45
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for BigPanda?
Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...
What needs improvement with BigPanda?
Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...
What needs improvement with SevOne Network Data Platform?
There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...
What is your primary use case for SevOne Network Data Platform?
The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...
What advice do you have for others considering SevOne Network Data Platform?
To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...
 

Also Known As

No data available
SevOne
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)
Find out what your peers are saying about BigPanda vs. IBM SevOne Network Performance Management (NPM) and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.