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BigPanda vs Squadcast comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda surpasses Netcool in efficiency, reducing resources and enhancing incident resolution and recovery times for heavy users.
Sentiment score
6.9
Organizations using Squadcast experience cost savings, enhanced efficiency, and improved customer experience through timely incident management and AI automation.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.
Director Of Engineering at Broadcom Inc.
Using Squadcast allows incidents to be tracked and timely actions to be taken, which minimizes downtime and leads to substantial cost savings related to revenue.
Senior DevOps Engineer at a computer software company with 501-1,000 employees
We have seen a return on investment by 32% and fewer employees are needed because the tool has a lot of AI automation.
DevOps Engineer at ZuriChat
If you can resolve issues in your environment without any production incidents, it directly impacts revenue.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Customer Service

Sentiment score
6.5
BigPanda's support is praised for responsiveness and effectiveness, despite occasional delays, with some users noting communication issues.
Sentiment score
7.9
Squadcast is praised for efficient, responsive customer service, earning high ratings for issue resolution and client satisfaction.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
You can directly raise a customer ticket and have a call with the customer team to resolve queries in a minimal time span.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Squadcast's customer support is very good, as they are always ready to help whenever we experience an outage.
Senior DevOps Engineer at Fareye
Most of the time, the integrations and everything was going well, so we did not have a reason to escalate any complaints.
Works at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
7.2
BigPanda efficiently scales across environments, managing numerous alerts and servers, with high ratings despite occasional peak-time delays.
Sentiment score
8.8
Squadcast is praised for its scalability, integration capabilities, and effective management of incidents during growth without issues.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
You can scale it as per your use case.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Squadcast's scalability is very good, and we can integrate multiple services inside Squadcast.
Site Reliability Engineer at a tech vendor with 501-1,000 employees
It scales with the growth of my business.
DevOps Engineer at ZuriChat
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with slight slowdowns; users request intuitive features, appreciate communication, and note improved stability and task management.
Sentiment score
9.5
Users consistently find Squadcast stable and reliable, praising its performance with no reported issues in their experiences.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
 

Room For Improvement

BigPanda requires AI enhancements, bug fixes, improved usability, expanded features, and better integration to address cost and performance issues.
Squadcast users seek UI enhancements, policy updates, improved documentation, better call quality, and quicker AI-generated summaries.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Call quality and response acknowledgment are the major things that would enhance my experience using Squadcast.
Senior Software Engineer at a tech vendor with 501-1,000 employees
Additionally, when adding a tag inside a Squadcast incident, there is no P0 option available; there is only P1 to P5, and it would be beneficial to have a tag related to P0 as well.
Senior DevOps Engineer at a computer software company with 501-1,000 employees
To reduce this noise, we utilize suppression and need deduplication rules.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Setup Cost

BigPanda offers competitive pricing and flexible licensing, benefiting high-growth companies with potential costs reaching $200,000 annually.
Squadcast offers economical, scalable pricing at $12 per user, with no setup fees, providing value and extensive features.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.
Director Of Engineering at Broadcom Inc.
The pricing and licensing costs fit in the budget and are not too costly considering the features provided.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
There is no cost related to setup and licensing, making it very affordable.
Senior DevOps Engineer at a computer software company with 501-1,000 employees
The pricing, setup cost, and licensing are reasonable compared to other tools.
SRE Manager at a media company with 1-10 employees
 

Valuable Features

BigPanda enhances incident management with AI-driven analysis, reducing response times via integration and alert consolidation for improved reliability.
Squadcast offers seamless integrations, efficient alert routing, and cost-effective premium features, enhancing MTTR, uptime, and operational efficiency.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
Squadcast has impacted my organization positively by providing timely notifications through phone calls, SMS, and emails, enabling us to respond within that time range and maintain our system running.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
This reliability has significantly impacted our team's response time, allowing us to redirect alerts directly to the respective microservice team owners' mobile phones, thus saving time during production alerts.
Senior DevOps Engineer at Fareye
Squadcast includes numerous features such as the ability to suppress alerts based on maintenance windows, manage services for various environments, create different services, and use workflows where I can add tagging and attach my Confluence page, which acts as a runbook.
Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
10th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
IT Infrastructure Monitoring (22nd), AIOps (9th)
Squadcast
Ranking in IT Alerting and Incident Management
14th
Average Rating
8.4
Reviews Sentiment
7.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.6%, down from 4.6% compared to the previous year. The mindshare of Squadcast is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
BigPanda2.6%
Squadcast0.7%
Other96.7%
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
HemantKumar7 - PeerSpot reviewer
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Proactive alert routing has improved uptime and now reduces incident impact across teams
Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Manufacturing Company
9%
Healthcare Company
6%
Outsourcing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise12
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise8
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for BigPanda?
Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...
What needs improvement with BigPanda?
Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...
What is your experience regarding pricing and costs for Squadcast?
My experience with pricing, setup cost, and licensing shows that it is not that costly compared to other tools. It is very much affordable, with a license cost of around twelve dollars per user, so...
What needs improvement with Squadcast?
In terms of improvements for Squadcast, there are opportunities, such as having only two workflows for tagging alerts based on priority P1, P2, with our current premium plan. It would be beneficial...
What is your primary use case for Squadcast?
Our main use case for Squadcast is for alerting purposes, where we have set up alerting in our prod and non-prod environment, and we are getting alerts for infra and application-level alerts into S...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Information Not Available
Find out what your peers are saying about BigPanda vs. Squadcast and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.