BigPanda vs xMatters comparison

BigPanda and Everbridge are both solutions in the IT Alerting and Incident Management category. BigPanda is ranked #10 with an average rating of 8.3, while Everbridge is ranked #12. BigPanda holds a 2.6% mindshare in IMS, compared to Everbridge’s 4.8% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

BigPanda

Read 20 BigPanda reviews

3,994 Views
919 Comparison Views

85% willing to recommend

xMatters

Read 31 xMatters reviews

2,427 Views
2,136 Comparison Views

96% willing to recommend

BigPanda

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

BigPanda and xMatters are both designed to enhance IT operations and incident management. BigPanda shines with its advanced analytics, while xMatters offers a comprehensive automation toolkit and may provide more value with its broader feature set.

Features: BigPanda distinguishes itself with AI-driven incident response, real-time analytics for root cause analysis, and a focus on incident context. xMatters excels in automation and integration, providing seamless connectivity across diverse platforms and expansive workflow automation.

Room for Improvement: BigPanda can enhance its deployment flexibility and simplify systems integration to improve user experience. Additionally, BigPanda might consider expanding its feature set to better compete with xMatters. xMatters could focus on refining its user interface for ease of use, improving customization options, and enhancing documentation to support complex configurations.

Ease of Deployment and Customer Service: xMatters benefits from a flexible deployment model that fits easily into various IT environments, supported by strong documentation and customer service. BigPanda offers reliable customer support, but deployment demands a detailed understanding of systems integration.

Pricing and ROI: BigPanda may involve higher initial costs but offers substantial ROI through efficient incident resolution. xMatters provides competitive pricing with ROI driven by operational savings from its automation efficiencies. While BigPanda focuses on analytics for returns, xMatters provides cost-effective solutions enhancing ROI via automation.

To learn more, read our detailed BigPanda vs. xMatters Report (Updated: June 2026).

Buyer's Guide

BigPanda vs. xMatters

June 2026

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Helped 900,644 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Alerting and Incident Management

10th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (22nd), AIOps (9th)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.6%, down from 4.6% compared to the previous year. The mindshare of xMatters is 4.8%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
BigPanda	2.6%
xMatters	4.8%
Other	92.6%

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BigPanda is great in that it notifies us of problems as well as where they were triggered."

"I rate BigPanda nine out of ten."

"The best of a bad lot was the error message deduping."

"If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for."

"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

"The main thing that we like about BigPanda is the user interface."

"BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools."

"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."

More BigPanda pros

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"It brought efficiency in terms of how quickly we resolve matters and how quickly we can get in touch with the person who is actually on-call."

"That automation is the critical aspect of xMatters. Without those workflows, then we would have a system that maintains an on-call schedule in Excel. So xMatters provides the notification workflow and ensures you're notifying the right person at the right time."

"Being SaaS-based is a plus. Regardless of the state of our network or infrastructure, xMatters will still be available via a mobile device."

"Using xMatters to notify our IT and Emergency Management partners is vital for bringing back IT services and notifying our partners about emergencies."

"The REST API has given us the chance to move away from manual work to fully automated updates."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

More xMatters pros

Cons

"BigPanda attempts a little of everything and fails at most."

"The UI for this solution could be improved. It is very hard to find what you are looking for."

"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure), and this has caused some delay in the ingestion pipeline."

"The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options."

"The usability needs to improve, because it is a pure code environment."

"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."

"We had to use a partner for the deployment."

"Lacks sufficient dashboard features."

More BigPanda cons

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

"Additional built-in integrations with other applications would be an area of improvement."

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

"While they do have an extensive library of integrations, sometimes those integrations or custom integrations, require a more technical level of expertise in products outside of xMatters, such as Java."

"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

More xMatters cons

Pricing and Cost Advice

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"We pay $200,000 USD per year."

"The price of BigPanda is in the middle compared to other solutions."

"BigPanda is cheaper than the competitors."

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

"This is a subscription-based, SaaS solution."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Manufacturing Company

Healthcare Company

Outsourcing Company

Financial Services Firm

12%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

See all answers

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Compared 10% of the time

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Product Reports

Buyer's Guide

BigPanda

June 2026

Download BigPanda product report

Buyer's Guide

xMatters

May 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

BigPanda vs. xMatters

June 2026

Free Report: BigPanda vs. xMatters

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