Blackbaud CRM vs HubSpot Sales Hub comparison

Blackbaud and HubSpot are both solutions in the CRM category. Blackbaud is ranked #32 with an average rating of 8.0, while HubSpot is ranked #7 with an average rating of 8.2. Blackbaud holds a 0.8% mindshare in CRM, compared to HubSpot’s 1.0% mindshare. Additionally, 66% of Blackbaud users are willing to recommend the solution, compared to 86% of HubSpot users who would recommend it.

Blackbaud CRM

Read 1 Blackbaud CRM review

896 Views
896 Comparison Views

66% willing to recommend

HubSpot Sales Hub

Read 22 HubSpot Sales Hub reviews

1,585 Views
1,427 Comparison Views

86% willing to recommend

Blackbaud CRM

HubSpot Sales Hub

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Blackbaud CRM and HubSpot Sales Hub based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: February 2026).

Buyer's Guide

CRM

February 2026

Download the complete report

Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Blackbaud CRM

Ranking in CRM

32nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot Sales Hub

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

AI Sales & Marketing (1st)

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Blackbaud CRM is 0.8%, up from 0.4% compared to the previous year. The mindshare of HubSpot Sales Hub is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
HubSpot Sales Hub	1.0%
Blackbaud CRM	0.8%
Other	98.2%

CRM

Featured Reviews

reviewer2596560

IT Specialist at a educational organization with 1-10 employees

Integrated profiles increase centralization and streamline donor management

We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…

Read full review

Mano Senaratne

Head of Digital Engineering, Management Consultant at Stax Inc.

Seamless integration boosts workflow through custom connectivity

The main advantage is its ease of use, and it comes with multiple connectors that can be used to integrate several other systems. The most important feature for us is the ability to plan workflows and integrate other systems manually, even without native connectivity. This is significant because we have connected our internal systems to HubSpot Sales Hub using the API. Another valuable feature is the email tracking module. Once a person is tracked, it adds all the metadata into the platform for later audit or progress tracing of the email. The custom reporting functionality is very helpful. We have been using custom reporting with HubSpot Sales Hub to get periodic reports and see the progress of certain projects. It helps us plan our sales strategy by tracking variables based on project size or site projects. We can link these projects to data and components, which helps us strategically plan based on the reports. The associated lists feature is new, though it has certain limitations when exporting data. HubSpot Sales Hub provides 95% flexibility in terms of allowing us to export, transform data, and bring it back. However, there are some limitations with the associated list feature and the API in terms of flexibility.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was stable."

"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."

"The solution has improved our workflow by providing a centralized solution. It is a one-stop solution that allows us to analyze the sales pipeline and plan activities for specific customers, giving us insights into our approach to prospects. The key improvements include the ability to cross-sell capabilities and identify conversion influencing factors, which we can use to convert customers."

"The most valuable feature of the solution is the tracking of customer interaction and client introduction."

"Overall, I give HubSpot Sales Hub a rating of ten because it is a strong platform for sales."

"There is definitely ROI because it helps manage the overall sales pipeline effectively; without it, we wouldn't be able to manage everything properly or strategically plan our sales strategy."

"The customer service and support are very good because every time I need something, they reply immediately even in the free version."

"I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider."

"The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities."

More HubSpot Sales Hub pros

Cons

"One area of improvement is the UI and UX, which could be more upgraded."

"The pricing structure includes a base payment for the sales part, which is somewhat expensive compared to other options."

"There have been some challenges related to workflow customization and terminology."

"The solution is good, but it could be more straightforward."

"The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take the next step for a particular prospect or recommend solutions to help with prospect conversion from an out-of-the-box perspective."

"The email tracking feature of HubSpot Sales Hub helps me assess prospect engagement, but I don't think it works well and it needs to be improved; the problem with it is that it recognizes auto-screening in email tools, which means HubSpot Sales Hub thinks an email opened by an end-user is actually an email that is screened, giving me false expectations."

"It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes."

"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."

"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."

More HubSpot Sales Hub cons

Pricing and Cost Advice

Information not available

"We have to pay for licenses. They are not expensive."

"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."

"HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point."

"The tool's licensing depends on factors like the number of contacts, users, and additional modules. But generally, it's feasible and accessible. A free license is also available, although it comes with limited features. Even the free license is cool to use."

"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."

"The solution is very affordable from the perspective of the features."

"The tool's licensing offers value."

"From a pricing point of view, it was 1,000 dollars per month. The solution was worth the money paid for it."

More HubSpot Sales Hub pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

881,757 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

University

15%

Educational Organization

13%

Performing Arts

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	4
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Blackbaud CRM?

I don't have pricing to compare against.

See all answers

What needs improvement with Blackbaud CRM?

One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...

See all answers

What is your primary use case for Blackbaud CRM?

We were using it for managing our donor database.

See all answers

What do you like most about HubSpot Sales Hub?

It provides efficient business forecasts.

See all answers

What is your experience regarding pricing and costs for HubSpot Sales Hub?

The solution is affordable, though the pricing structure includes a base payment for the sales part. The sales component is somewhat expensive, making the overall cost higher compared to some other...

See all answers

What needs improvement with HubSpot Sales Hub?

I think the areas of HubSpot Sales Hub that could be improved or enhanced are probably templates that could be a bit smarter and the overall UI, which is not the best.What bothers me about the UI o...

See all answers

Comparisons

Microsoft Dynamics CRM vs Blackbaud CRM

Compared 40% of the time

Salesforce Sales Cloud vs Blackbaud CRM

Compared 28% of the time

Freshsales vs Blackbaud CRM

Compared 15% of the time

More Blackbaud CRM Competitors

Bigin by Zoho CRM vs HubSpot Sales Hub

Compared 20% of the time

Affinity vs HubSpot Sales Hub

Compared 10% of the time

Oracle CX Sales vs HubSpot Sales Hub

Compared 9% of the time

Pipedrive vs HubSpot Sales Hub

Compared 9% of the time

SAP CRM vs HubSpot Sales Hub

Compared 7% of the time

More HubSpot Sales Hub Competitors

Product Reports

Buyer's Guide

CRM

February 2026

Download Blackbaud CRM product report

Buyer's Guide

HubSpot Sales Hub

January 2026

Download HubSpot Sales Hub product report

Overview

Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.

Blackbaud

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

HubSpot

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum

digimind, easyrecrue, software2, subaru, suzuki, Huif

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: February 2026.

DOWNLOAD NOW

881,757 professionals have used our research since 2012.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.