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Blackbaud CRM vs Odoo comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blackbaud CRM
Ranking in CRM
33rd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Odoo
Ranking in CRM
14th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (14th)
 

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Blackbaud CRM is 0.6%, up from 0.4% compared to the previous year. The mindshare of Odoo is 1.4%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Odoo1.4%
Blackbaud CRM0.6%
Other98.0%
CRM
 

Featured Reviews

reviewer2596560 - PeerSpot reviewer
IT Specialist at a educational organization with 1-10 employees
Integrated profiles increase centralization and streamline donor management
We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…
ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable."
"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."
"We like how the solution is integrated."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."
"Odoo is highly scalable."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"It is a scalable solution...The product's initial setup phase was easy."
 

Cons

"One area of improvement is the UI and UX, which could be more upgraded."
"The performance can be slightly improved for the customization interface."
"The solution should improve its performance."
"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"The tool needs to improve its scalability."
"There is a lack of resources for specialized Odoo professionals."
"They could add more features and details regarding the business details and some extra modules for business features."
 

Pricing and Cost Advice

Information not available
"The cost is expensive but cheaper than some other competitors."
"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."
"They offer three packages – free, standard, and custom."
"Odoo is cheap compared to competitors."
"Odoo is an open-source tool. I don't have to pay for it."
"On a scale from one to ten, where one means high price, and ten means low price, I rate Odoo's pricing a five or six out of ten."
"It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature."
"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."
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Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
10%
University
8%
Transportation Company
8%
Manufacturing Company
12%
Computer Software Company
9%
Financial Services Firm
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise6
 

Questions from the Community

What needs improvement with Blackbaud CRM?
One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...
What is your primary use case for Blackbaud CRM?
We were using it for managing our donor database.
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
What is your primary use case for Odoo?
As a customer, I use Odoo for various purposes in my company, ranging from accounting to sales. I use it as accounting software, CRM, and sales software. I also host my website on it and manage pro...
 

Comparisons

 

Overview

 

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
Information Not Available
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