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Blackbaud CRM vs Odoo comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blackbaud CRM
Ranking in CRM
32nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Odoo
Ranking in CRM
15th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (14th)
 

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Blackbaud CRM is 0.6%, up from 0.6% compared to the previous year. The mindshare of Odoo is 1.4%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Odoo1.4%
Blackbaud CRM0.6%
Other98.0%
CRM
 

Featured Reviews

reviewer2596560 - PeerSpot reviewer
IT Specialist at a educational organization with 1-10 employees
Integrated profiles increase centralization and streamline donor management
We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…
ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 19, it appears they are aware and have begun addressing some of these concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable."
"The product is stable...The product is scalable."
"We like how the solution is integrated."
"What I find the most valuable about Odoo is its simplicity."
"Odoo's setup phase is easy."
"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."
"The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months."
"I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
 

Cons

"One area of improvement is the UI and UX, which could be more upgraded."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"There is a lack of resources for specialized Odoo professionals."
"Odoo does not provide integration with other third-party apps like Shopify."
"Odoo's documentation needs improvement, as there are areas that are not well-documented."
"There are features that cannot be opened in the community edition and from a user perspective."
"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."
"The customization and technical support are not great and could be improved."
 

Pricing and Cost Advice

Information not available
"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."
"On a scale from one to ten, where one means high price, and ten means low price, I rate Odoo's pricing a five or six out of ten."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."
"The solution's licensing costs are low compared to its competitors."
"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."
"Odoo is an open-source tool. I don't have to pay for it."
"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."
"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."
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Top Industries

By visitors reading reviews
Construction Company
16%
Comms Service Provider
9%
Financial Services Firm
9%
University
9%
Manufacturing Company
12%
Comms Service Provider
10%
Computer Software Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise6
 

Questions from the Community

What needs improvement with Blackbaud CRM?
One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...
What is your primary use case for Blackbaud CRM?
We were using it for managing our donor database.
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
What is your primary use case for Odoo?
As a customer, I use Odoo for various purposes in my company, ranging from accounting to sales. I use it as accounting software, CRM, and sales software. I also host my website on it and manage pro...
 

Comparisons

 

Overview

 

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
Information Not Available
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