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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
18th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
101
Ranking in other categories
Advanced Threat Protection (ATP) (8th), Anti-Malware Tools (6th)
 

Mindshare comparison

As of May 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.4% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
ManojNair2 - PeerSpot reviewer
Easy to set up with good security and rapidly improving capabilities
In terms of stability, the performance parameters do come into play. It's good on the regular office front, however, on the development side, if somebody is using it in a development environment, they need to make some configuration changes in terms of what directories should be excluded from the real-time scanning. I had to do that kind of stuff. I don't do that with the Microsoft product, for example. It runs, and it scans the entire system with no issues. The solution is stable. Regular updates were available in the product versions. They were updated, and they gave regular signature updates also so that the product checked all the boxes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Application Guard and ByteGuard are useful features."
"Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."
"The most functional item that we use is the process to turn off the false flags that it causes."
"The platform's most valuable features are the malware detection capabilities."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"The deployment of updates is easy."
"In terms of the current global landscape, it is a great solution."
"This solution has a traditional antivirus, I believe that signature-based detection is most valuable."
"It's easy to set up and quick to deploy."
"The solution's features and pricing are pretty good."
"ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past."
"For security purposes, we feel good and safe when using ESET Endpoint Protection Platform."
"The software and hardware inventory that you can create by using the console is valuable. It is also very light on hardware resources."
"It is a scalable solution."
 

Cons

"I would say one thing that they might need to bring in is protection for mobile devices."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"The solution needs better dashboards that are easier to use."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"The stability could be improved."
"They could improve on the false positives, reporting and whitelisting features."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."
"The solution can improve the modules, and it is lacking centralized management and visibility of the endpoints."
"ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365."
"They can improve ransomware protection, and there should be cloud sandboxing for Mac."
"The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product."
"It's hard to get support for ESET in Hong Kong and China. There's a number to call that goes nowhere. You can upgrade to the premium service, but there are a few restrictions."
"The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
"The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."
 

Pricing and Cost Advice

"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"The licensing part of the product is too expensive compared to other solutions in the market."
"The license price for this solution could be better. It's on the expensive side."
"The price is okay and I don't have any issues with it."
"The price of ESET Endpoint Antivirus is fair compared to the performance of other solutions."
"The pricing is pretty good."
"This is not an expensive product."
"Pricing per month, for security services as apps in CEE pricing: up to €2 monthly is OK."
"I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients."
"For 200 or so users, it might cost around $10,000 or so. That is for a first-time purchase. A renewal may come in at $7,000 to $8,000, or around 20% to 30% less. This is a rough estimate of what to expect."
"The price of ESET Endpoint Antivirus could be lower. From a customer's perspective, it is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
15%
Comms Service Provider
12%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.