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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
16th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (7th)
 

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.0%, down from 1.4% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It does a good job of protecting us."
"It is extremely simple to manage and deploy."
"We chose the solution because it doesn't have daily updates, which is important for us in healthcare IT, where network usage and connectivity to hospitals matter."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"A user can continue to add endpoints and the solution will continue to perform well."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"The solution’s AI is its most valuable feature."
"It secures different entry points into the network."
"The tool protects everything."
"I rate ESET Endpoint Security eight out of 10 for ease of setup. Setting up ESET can be straightforward or complicated depending on the customer's environment. The deployment time varies, but it's typically around five days. We have a team of four or five people involved in the deployment. Only one person is needed for maintenance. The only maintenance is adjusting the configuration of the dashboard."
"The stability is good."
"I have found ESET Endpoint Antivirus is light on system resources compared with other antivirus solutions that tend to be very heavy on the computers system resources. Additionally, the solution is very secure."
"ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past."
"Technical support has been very good. They are helpful and responsive."
"The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints."
"I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it."
 

Cons

"I would say one thing that they might need to bring in is protection for mobile devices."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."
"The security scripting needs improvement. It needs deeper security for scripting."
"It should have better support for Windows and Mac."
"It should provide more details about the events that they have detected."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"The software has room for improvement in terms of CPU and other resource usage."
"The new versions only support no operative systems in Mac and do not support operative systems."
"I am a MAC user and my asset cybersecurity is continuously displaying warnings that I am not using their firewall."
"In the future, a cloud version of the solution would be great."
"They could improve the solution by adding better ransomware features."
"The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version."
"The solution should offer more security surrounding blacklisted websites."
"I saw a bunch of false positives which need to be fixed."
 

Pricing and Cost Advice

"It's not so heavily priced; rather, it's average and decent."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"The license price for this solution could be better. It's on the expensive side."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"CylancePROTECT is an affordable solution."
"The monthly fee is $55 USD per user."
"The tool is not that expensive."
"It is expensive, but not unreasonable."
"The pricing is pretty good."
"This is not an expensive product."
"It is subjective. I don't think it is expensive. If you can have 10 user licenses for less than $100, I don't think it is expensive."
"It is not expensive; the pricing model is fine."
"The solution's license is moderately priced."
"Its price is fair. If we compare it with any other retail product, it is a little harder to compete with."
"I rate the product's price as seven or eight on a scale of one to ten, where one is cheap, and ten is expensive."
"The pricing can be a bit more flexible."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
12%
Government
7%
Comms Service Provider
6%
Comms Service Provider
14%
Computer Software Company
14%
Manufacturing Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ESET Endpoint Antivirus?
The administration is its most valuable feature as I can see all versions in one place.
What needs improvement with ESET Endpoint Antivirus?
I used Avira previously and ESET lacks certain aspects in comparison to Avira.
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.