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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"It is extremely simple to manage and deploy."
"CylancePROTECT is a fairly decent antivirus."
"Its setup is simple if you have a Windows device; it is executable."
"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."
"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"It provides good insight into the programs, applications, or websites that may need attention."
"The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications."
"The inspection feature allows complete monitoring"
"This is a product at the top of its game. That is the reason we choose to support and sell it."
"The overall security capability of the product is pretty reliable."
"ESET Endpoint Security is stable, I did not have any issues with it."
"There are some great features in ESET Endpoint Antivirus when you are browsing on the internet. For example, they have a notification if within your LAN network something is suspected to be a threat. Additionally, the malware features are very good."
"They do a program where you can renew for three years. It's very reasonable, as far as the cost per year, because you can renew for three years. They will also do multiple computers, so I actually protect all my family computers, as well as my work computers, all under one license. This means I only have to deal with re-upping my license once every three years. That's the big thing for me."
"The solution is stable."
 

Cons

"The security scripting needs improvement. It needs deeper security for scripting."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"The solution needs better dashboards that are easier to use."
"The product must make the interface a little more user-friendly."
"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."
"The stability could be improved."
"The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
"We do get false positives."
"They recently released an EDR integration. I hope they have more AI or intelligence filtering on the EDR events. Even though it has already got AI, but it is quite a different thing. So, they still have room to improve on the EDR part. This is one small piece that they need to improve. Otherwise, it is just fine."
"There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."
"If I were in an environment that required a large-scale deployment then I would choose another solution over ESET."
"The feature is somewhat lacking in security protection."
"High-end hardware requirements across workstations"
"ESET Endpoint Security should offer more integration with multi-attack frameworks."
 

Pricing and Cost Advice

"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"The license price for this solution could be better. It's on the expensive side."
"The product cost is about $5, per user, per month."
"It's not so heavily priced; rather, it's average and decent."
"The tool is not that expensive."
"The licensing part of the product is too expensive compared to other solutions in the market."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"It is expensive, but not unreasonable."
"I think it's available for a pretty fair price. If you know how to use it, then it's a very fair price for what you get."
"It's a cost-effective product"
"There is a license required to use ESET Endpoint Security."
"It probably is less expensive than Sophos."
"The price of ESET Endpoint Security is affordable."
"The cost is a very reasonable. When compared with other products, the price is low (though not very low)."
"The price of the solution is very good compared to other solutions."
"I do a two or three-year license for less than $100."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
12%
Government
7%
Financial Services Firm
6%
Computer Software Company
15%
Comms Service Provider
13%
Financial Services Firm
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.