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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
5th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
108
Ranking in other categories
Endpoint Detection and Response (EDR) (7th), Extended Detection and Response (XDR) (6th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
24th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
14th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
104
Ranking in other categories
Advanced Threat Protection (ATP) (18th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of March 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.5%, down from 4.0% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.3%, up from 1.2% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 2.6%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.5%
ESET Endpoint Protection Platform2.6%
BlackBerry Cylance Cybersecurity1.3%
Other92.6%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
MS
Owner at Online IT
Cloud-based protection has simplified daily client support and keeps threats under control
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual. ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since they've done their most recent update, the ease to isolate endpoints is valuable. If we find one where there is a virus on it, we can easily isolate it. We don't even have to contact the user. We don't have to manually take them off the network. We can easily isolate them."
"It has pretty much everything we need and works well within the Palo Alto ecosystem."
"Its interface and pricing are most valuable. It is better than other vendors in terms of security."
"The main benefit of using Cortex XDR by Palo Alto Networks while employing Palo Alto Firewall at the internet edge is that it improves security on our endpoint devices, integrating seamlessly with Palo Alto Firewalls to deliver comprehensive network, analyst, and security details all in a single dashboard, which allows us to manage everything from our network devices."
"We can visualize and control the activities in the environment from anywhere."
"The most valuable feature of Cortex XDR by Palo Alto Networks is the low consumption of system resources. The solution uses a lot of AI and machine learning."
"The most valuable features are the fact that it was running in the background and it would intercept any weird stuff, and the fact that it would send things directly to the cloud for sandboxing. It's quite practical."
"The most valuable feature is that you can select remote access of any machine for sandboxing."
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"CylancePROTECT is a fairly decent antivirus."
"The solution is stable."
"Its setup is simple if you have a Windows device; it is executable."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"It is extremely simple to manage and deploy."
"We have not picked up a bug yet, because we use ESET, which is a tried and proven system."
"They do a program where you can renew for three years. It's very reasonable, as far as the cost per year, because you can renew for three years. They will also do multiple computers, so I actually protect all my family computers, as well as my work computers, all under one license. This means I only have to deal with re-upping my license once every three years. That's the big thing for me."
"The most valuable feature of this solution is the ease of use."
"The product offers great reporting tools"
"A feature we like is setting the GUI of ESET Endpoint Security/ESET File Security to silent mode because some servers and clients can have performance issues."
"It's easy to set up and quick to deploy."
"The solution's features and pricing are pretty good."
"The solution has a very good endpoint feature."
 

Cons

"To jump from the partner to Palo Alto directly was challenging."
"They've been having some issues with updating their endpoint agents, and it has been quite frustrating."
"The dashboard is the area that needs to improve so that we can have the ability to drill down without having to go elsewhere to verify results."
"The solution can never really be an on-premises solution based simply on the way it is set up. It needs metadata to run and improve. Having an on-premises solution would cut it off from making improvements."
"When it comes to core analysis, and security analysis, Cortex needs to provide more information."
"It would be good if they could make an exception for applications. Sometimes, it can be a bit of a challenge to make exceptions for certain applications that have been used as rogue."
"Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth."
"However, if you do not have Palo Alto in your environment, you are paying these additional services just for Cortex XDR by Palo Alto Networks, so it is not a cost-effective solution."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"The solution should implement AI in the product."
"The solution needs better dashboards that are easier to use."
"I would say one thing that they might need to bring in is protection for mobile devices."
"The solution’s user interface could be improved."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"If they can add more features on top of their Persona feature that would be ideal."
"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."
"The software has room for improvement in terms of CPU and other resource usage."
"On the solution's website, it is sometimes difficult to figure out how to download the exact product associated with your purchased license."
"I would like for ESET to create a central management solution. This would make it practical to use the internet for medium-sized networks."
"High-end hardware requirements across workstations"
"The solution could have a more user-friendly interface."
"Data Leak Protection is is what we are searching for at the moment. It is not included with ESET."
"It seems to have some issues with updates. When you do updates, it sometimes requests for a reboot, and even when you do the reboot, it still says that you need to reboot. Currently, on my computer, it says that a new ESET Endpoint Antivirus has been installed, and I need to restart the computer for the changes to take effect, but I've already done that, and the same message is still there, which is a little annoying. It should have a feature similar to the Intercept X feature in Sophos."
"We would like to see more options in the help menu for users."
 

Pricing and Cost Advice

"It is cost-effective compared to similar solutions. It fits for the small businesses through to the big businesses."
"This is an expensive solution."
"Cortex XDR by Palo Alto Networks is quite an expensive solution."
"I don't recall what the cost was, but it wasn't really that expensive."
"I don't have any issues with the pricing. We are satisfied with the price."
"It is present, but when compared to other competitive products, I would say it is not less expensive; however, when all of the other added values are considered, the price is reasonable."
"The cost depends on your chosen license type, like Pro or other licenses."
"The pricing seems fair, and I do like the licensing model. You use wherever they are, and it is elastic."
"It is expensive, but not unreasonable."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"The tool is not that expensive."
"The monthly fee is $55 USD per user."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"This is not an expensive product."
"I'd have to look through my records, however, we paid maybe $600 to $1000 for this product."
"As is the general rule with anything, the solution could be cheaper."
"The price of ESET Endpoint Security is affordable."
"I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients."
"The pricing can be a bit more flexible."
"The cost of the solution is hard to justify even if the EDR operates well."
"Pricing for ESET Endpoint Security could be lower because here in Hungary, it's expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
9%
Comms Service Provider
7%
Computer Software Company
9%
Manufacturing Company
8%
University
6%
Comms Service Provider
6%
Comms Service Provider
15%
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise47
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise18
Large Enterprise21
 

Questions from the Community

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Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessa...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
The pricing, setup cost, and licensing of ESET Endpoint Protection Platform are good with no issues. The price is ver...
What needs improvement with ESET LiveGuard Advanced?
ESET Endpoint Protection Platform could be improved by offering integrations and user-friendly dashboards that could ...
What is your primary use case for ESET LiveGuard Advanced?
My main use case for ESET Endpoint Protection Platform is preventing malware and preventing outside attackers. When a...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: March 2026.
884,797 professionals have used our research since 2012.