

Blue Prism and INTELLIBOT are key players in the Robotic Process Automation (RPA) landscape. Blue Prism has the upper hand for enterprise-level automation needs due to its robust feature set and high return on investment, although INTELLIBOT offers an advantage in affordability and ease of use for diverse applications.
Features: Blue Prism offers a comprehensive automation suite including an intuitive Control Room, effective exception handling, and customizable Visual Basic Objects that allow adjustments without the need for advanced coding skills. In comparison, INTELLIBOT provides a user-friendly platform with a straightforward visual editor, capabilities for executing parallel activities, and seamless integration with machine learning features tailored for users with minimal coding experience.
Room for Improvement: Blue Prism encounters criticism surrounding its high price point, limited AI capabilities, and the complexity involved in deployment, necessitating improved integration and cognitive learning enhancements. INTELLIBOT, while cost-effective, needs improvements in user-friendliness, logging, and exception management, as well as enhancements to its orchestrator and developer support to compete favorably with other solutions.
Ease of Deployment and Customer Service: Blue Prism predominantly offers on-premises deployment, which presents limitations for companies transitioning to cloud solutions and results in inconsistent technical support. INTELLIBOT provides both on-premises and cloud deployment options, catering well to organizational flexibility requirements, although its technical support suffers from delays and lacks adequate resolution during deployment.
Pricing and ROI: Blue Prism's high licensing costs often deter smaller organizations, including models with significant support fees, yet users report substantial ROI through automation. In contrast, INTELLIBOT's pricing is notably more affordable, attracting budget-conscious companies and delivering value with low entry costs and efficient return on investment.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
I have seen that it is taking almost more than one or two years to see a return on investment.
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
I would rate the technical support by Blue Prism as ten out of ten because we have dedicated support for Blue Prism.
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
The customer service is slow to respond.
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
The product is good and pretty stable.
If we increase or improve the efficiency of archiving while running the production environment with a huge database size, that would be much more helpful for managing the state and the performance.
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
I would like to see the interface of Blue Prism refreshed.
Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
The price of Blue Prism is costly, but I believe the quality should increase.
From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools.
Blue Prism's compliance with high-security standards has helped my organization greatly.
The ability to scale quickly is also valuable, and their support is good in general.
INTELLIBOT provides immediate cost savings on the headcount perspective, as a lot of operational tasks can be automated.
| Product | Mindshare (%) |
|---|---|
| Blue Prism | 4.4% |
| INTELLIBOT | 0.9% |
| Other | 94.7% |

| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 6 |
| Large Enterprise | 75 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
Blue Prism offers advanced automation features with integration capabilities and robust exception handling. Its scalability and reliability make it ideal for automating complex and repetitive tasks across industries like banking and manufacturing.
Providing a user-friendly design studio, Blue Prism stands out with enhanced automation features such as unassisted bots, strong security measures, and Visual Basic Objects. Its integration capabilities with analytics tools like Tableau and a simplified licensing model contribute to its appeal. Despite its complexities in UI design and training resource limitations, it remains stable and reliable. Blue Prism addresses tasks such as invoice processing and data entry, but improvements in AI, cognitive capabilities, and customer support are needed. Enhancements in OCR technology, unstructured data handling, and web-based interfaces could significantly boost its accessibility.
What are Blue Prism's most important features?Organizations in industries like finance and manufacturing harness Blue Prism to automate repetitive tasks, boosting efficiency in back-end operations. In banking and insurance, it's used for auditing, compliance, and report generation, enhancing accuracy and reducing manual efforts.
INTELLIBOT specializes in AI-powered process automation, offering advanced features like parallel activity and machine learning. Its intuitive, no-code interface simplifies operations for diverse industries, enhancing efficiency and reducing costs.
INTELLIBOT provides a comprehensive platform for desktop and robotic process automation, integrating seamless tools for AI and email automation. Its drag-and-drop interface, code-free visual editor, and IntelliCapture document processing streamline complex tasks. Despite needing improved documentation and some feature enhancements, INTELLIBOT continues to thrive in sectors demanding high automation efficiency, such as banking and recruitment. It integrates well with Microsoft applications and supports various automation solutions, easing workflows for companies.
What are the key features of INTELLIBOT?INTELLIBOT is deployed extensively in banking, power, and recruitment industries, leveraging its RPA and RDA capabilities to automate tasks efficiently. It performs well with Microsoft's suite, enhancing document scanning, data retrieval, and email management. Call centers and distributors benefit from improved process workflows and integration compatibility with tools like UiPath and Blue Prism.
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