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Blue Prism vs INTELLIBOT comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Businesses using Blue Prism report significant ROI, with savings up to 65%, despite varied breakeven timelines and perceived costs.
Sentiment score
8.3
INTELLIBOT offers significant cost savings and immediate financial benefits with competitive pricing and reduced personnel expenses, ensuring higher returns.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
I have seen that it is taking almost more than one or two years to see a return on investment.
Technical Architect at YASH Technologies
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
Senior Consultant at a consultancy with 10,001+ employees
 

Customer Service

Sentiment score
6.4
Blue Prism's customer service receives mixed reviews, with varying responsiveness and support effectiveness affecting user experiences.
Sentiment score
5.9
INTELLIBOT's India service is efficient, but some users face delays and require follow-ups for resolution.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
Senior Consultant at a consultancy with 10,001+ employees
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable.
Technical Architect at YASH Technologies
The customer service is slow to respond.
Delivery Head at Emergys Mexico
 

Scalability Issues

Sentiment score
7.1
Blue Prism is valued for its scalable architecture, though it may involve costs and careful infrastructure planning.
Sentiment score
6.9
INTELLIBOT is scalable, adapting to larger teams, though some users rate its scalability lower than market alternatives.
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
Senior Consultant at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
7.4
Blue Prism is praised for its reliability and performance, though occasional glitches are usually due to external factors.
Sentiment score
7.7
INTELLIBOT is stable and reliable with occasional glitches resolved through frequent updates, receiving a robust 7-8 rating.
 

Room For Improvement

Blue Prism needs enhanced AI, better usability, improved support, modern interfaces, comprehensive automation features, and scalable solutions.
INTELLIBOT users recommend less reliance on scripts, improved documentation, and enhancements in Java interaction, OCR, and customer support.
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
Technical Architect at YASH Technologies
I would like to see the interface of Blue Prism refreshed.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners.
Delivery Head at Emergys Mexico
 

Setup Cost

Blue Prism's pricing is costly yet straightforward, but comparable in total costs with strong security and integration benefits.
Enterprise users find INTELLIBOT's pricing mixed, with costs ranging from $1,000 to $5,000, but value remains substantial.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
Senior Consultant at a consultancy with 10,001+ employees
The price of Blue Prism is costly, but I believe the quality should increase.
Technical Architect at YASH Technologies
 

Valuable Features

Blue Prism provides code-free automation, strong integration, security, and scalability, ideal for complex enterprise applications and enhanced efficiency.
INTELLIBOT provides intuitive automation features, including coding-free AI tasks, document classification, role management, and Citrix integration for efficiency.
The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards.
Senior Consultant at a consultancy with 10,001+ employees
The ability to scale quickly is also valuable, and their support is good in general.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
The document extraction feature, Decipher, is also working well recently.
Technical Architect at YASH Technologies
INTELLIBOT provides immediate cost savings on the headcount perspective, as a lot of operational tasks can be automated.
Delivery Head at Emergys Mexico
 

Categories and Ranking

Blue Prism
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
Agentic Automation (4th)
INTELLIBOT
Ranking in Robotic Process Automation (RPA)
29th
Average Rating
7.0
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism is 5.9%, down from 11.6% compared to the previous year. The mindshare of INTELLIBOT is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Blue Prism5.9%
INTELLIBOT0.7%
Other93.4%
Robotic Process Automation (RPA)
 

Featured Reviews

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Impressive flexibility and support enhance integration and performance
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.
AK
Delivery Head at Emergys Mexico
Implementation successfully automates operations but support response requires improvement
There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion. Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners. They expect partners to be self-sufficient, which seems unusual for a product company.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
5%
Manufacturing Company
13%
Educational Organization
12%
Government
10%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise74
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
Which lesser known RPA vendor has the best chance at unseating today's market leaders?
Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a long way since inception. Within the short time they have rose to the top contende...
What needs improvement with INTELLIBOT?
There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow ( /products/servicenow-reviews )'s product could improve by increasing...
What is your primary use case for INTELLIBOT?
I work as an implementation partner for ServiceNow ( /products/servicenow-reviews ), using INTELLIBOT ( /products/intellibot-reviews ) primarily for process automation.
 

Overview

 

Sample Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Information Not Available
Find out what your peers are saying about Blue Prism vs. INTELLIBOT and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.