IBM Robotic Process Automation and INTELLIBOT compete in the RPA category. IBM RPA holds an advantage with its broader integration into IBM's ecosystem and superior support and community resources.
Features: IBM RPA offers comprehensive automation capabilities with powerful AI tools, extensive integration options like hybrid cloud support, and ease of use for non-technical users. INTELLIBOT features straightforward visual editors, drag-and-drop functionalities, and parallel processing abilities, enabling efficient operation on the Citrix platform.
Room for Improvement: IBM RPA could enhance integration with non-IBM systems, improve advanced AI capabilities, and lower costs, especially in regions like Brazil. INTELLIBOT needs better exception handling, more robust triggers, and easier third-party integrations to reduce script dependency.
Ease of Deployment and Customer Service: IBM RPA offers diverse deployment options, including hybrid cloud capabilities, backed by responsive technical support, though with mixed user feedback. INTELLIBOT provides flexible deployment across on-premises and cloud environments, with effective customer service but lacks IBM's extensive educational resources.
Pricing and ROI: IBM RPA is expensive with flexible licensing across IBM products, achieving ROI within 6 to 12 months due to productivity gains. INTELLIBOT is more affordable, appealing to budget-conscious buyers, and promises a quick ROI similar to IBM, balancing cost and functionality.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
They need to improve their support by having more experienced level one support.
The customer service is slow to respond.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
The product is good and pretty stable.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
We haven't encountered any errors in the last four years, which speaks to its reliability.
INTELLIBOT provides immediate cost savings on the headcount perspective, as a lot of operational tasks can be automated.
| Product | Market Share (%) |
|---|---|
| IBM Robotic Process Automation (RPA) | 3.0% |
| INTELLIBOT | 0.7% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.
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