IBM Robotic Process Automation (RPA) vs Verint Robotic Process Automation comparison

IBM and Verint are both solutions in the Robotic Process Automation (RPA) category. IBM is ranked #10 with an average rating of 8.0, while Verint is ranked #45. IBM holds a 3.0% mindshare in RPA, compared to Verint’s 0.7% mindshare. Additionally, 88% of IBM users are willing to recommend the solution.

IBM Robotic Process Automat...

Read 25 IBM Robotic Process Automation (RPA) reviews

2,021 Views
1,940 Comparison Views

88% willing to recommend

Verint Robotic Process Auto...

Read 1 Verint Robotic Process Automation review

346 Views
336 Comparison Views

0% willing to recommend

IBM Robotic Process Automat...

Verint Robotic Process Auto...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Robotic Process Automation (RPA) and Verint Robotic Process Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: December 2025).

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Robotic Process Automat...

Ranking in Robotic Process Automation (RPA)

10th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Verint Robotic Process Auto...

Ranking in Robotic Process Automation (RPA)

45th

Average Rating

0.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of IBM Robotic Process Automation (RPA) is 3.0%, up from 1.7% compared to the previous year. The mindshare of Verint Robotic Process Automation is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
IBM Robotic Process Automation (RPA)	3.0%
Verint Robotic Process Automation	0.7%
Other	96.3%

Robotic Process Automation (RPA)

Featured Reviews

Mohamed-Abdelwahed

Business Solutions Manager at valleysoft

Has improved analytics and reporting but needs better integration and support

To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.

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Raun Kilgo

Chief Information Officer, Automation Practice Manager Executive at Advantage Point Solutions LLC

It lightens the workload while giving our clients greater visibility into what's being done and how

I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."

"The initial setup is very easy."

"The solution's ease of use is its most valuable aspect."

"The solution is very user-friendly."

"If you have a business process, and once you have automated that process, you have a readily available workflow in place."

"The solution’s performance is good."

"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."

"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."

More IBM Robotic Process Automation (RPA) pros

"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."

Cons

"There are certain limitations in the solution for screen reading."

"I would like to improve the efficiency of this solution and the Surface Level Agreement."

"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."

"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."

"We are looking to see how it can connect with various interfaces seamlessly, through APIs."

"The scalability of the solution can be challenging."

"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."

"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."

More IBM Robotic Process Automation (RPA) cons

"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."

Pricing and Cost Advice

"IBM RPA is cheaper than other tools."

"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

"The license is paid annually."

"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

"The pricing is reasonable for this solution."

"The product has a yearly licensing fee."

"The product is reasonably priced compared to other tools."

"I rate the pricing ten out of ten. So, the pricing is very good for me."

More IBM Robotic Process Automation (RPA) pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Insurance Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	10

No data available

Questions from the Community

What do you like most about IBM Robotic Process Automation (RPA)?

Integrating the tool with SAP, EBS, or other ERPs is easy.

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What needs improvement with IBM Robotic Process Automation (RPA)?

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What is your primary use case for IBM Robotic Process Automation (RPA)?

My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particularly KYC.

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Compared 4% of the time

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Compared 18% of the time

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Compared 12% of the time

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Product Reports

Buyer's Guide

IBM Robotic Process Automation (RPA)

January 2026

IBM Robotic Process Automation (RPA) report

Download IBM Robotic Process Automation (RPA) product report

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Verint Robotic Process Automation report

Download Verint Robotic Process Automation product report

Also Known As

IBM RPA

No data available

Overview

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

IBM

With Verint Robotic Process Automation, organizations can automate repetitive and time-consuming processes, allowing employees to focus on more complex and customer-related activities.

Verint

Sample Customers

The Hanover Insurance Group

Information Not Available

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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