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IBM Robotic Process Automation (RPA) vs Verint Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
9th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
Verint Robotic Process Auto...
Ranking in Robotic Process Automation (RPA)
49th
Average Rating
0.0
Reviews Sentiment
7.4
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Robotic Process Automation (RPA) category, the mindshare of IBM Robotic Process Automation (RPA) is 2.1%, down from 2.7% compared to the previous year. The mindshare of Verint Robotic Process Automation is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
IBM Robotic Process Automation (RPA)2.1%
Verint Robotic Process Automation0.8%
Other97.1%
Robotic Process Automation (RPA)
 

Featured Reviews

MA
Business Solutions Manager at valleysoft
Has improved analytics and reporting but needs better integration and support
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.
Raun Kilgo - PeerSpot reviewer
Chief Information Officer, Automation Practice Manager Executive at Advantage Point Solutions LLC
It lightens the workload while giving our clients greater visibility into what's being done and how
I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"The quality is great! It's very strong and has a very strong platform."
"The solution's ease of use is its most valuable aspect."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"I am satisfied with the technical support."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"Speed is definitely the key here, and in six weeks you can actually take a robotic solution and move it all the way into production while keeping your existing systems and teams working the way they are right now."
"Verint probably works better for us because it originated in the call center world."
"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."
 

Cons

"Stability could be better."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"The scalability of the solution can be challenging."
"IBM RPA is an unstable solution."
"The product's document readers must be improved to capture the data well."
"We would like a decreased need for customer support."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."
"Verint RPA needs a more robust toolset to create complex UIs for workers."
 

Pricing and Cost Advice

"The product has a yearly licensing fee."
"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
"The pricing is reasonable."
"The pricing is reasonable for this solution."
"The product is reasonably priced compared to other tools."
"I rate the pricing ten out of ten. So, the pricing is very good for me."
"The license is paid annually."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Insurance Company
9%
Construction Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particularly KYC.
What advice do you have for others considering IBM Robotic Process Automation (RPA)?
I recommend starting with the Academy to check the features and compare them with other competitors to choose the best option for you. The Academy resources are free of charge. On a scale of one to...
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Also Known As

IBM RPA
No data available
 

Overview

 

Sample Customers

The Hanover Insurance Group
Information Not Available
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: April 2026.
893,244 professionals have used our research since 2012.