BMC Cloud Lifecycle Management vs New Relic comparison

Why PeerSpot?

BMC Helix and New Relic are both solutions in the Cloud Monitoring Software category. BMC Helix is ranked #40, while New Relic is ranked #3 with an average rating of 8.3. BMC Helix holds a 0.8% mindshare in CMS, compared to New Relic’s 3.6% mindshare. Additionally, 80% of BMC Helix users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

BMC Cloud Lifecycle Management

Read 5 BMC Cloud Lifecycle Management reviews

3,567 Views
1,284 Comparison Views

80% willing to recommend

New Relic

Read 176 New Relic reviews

29,719 Views
9,213 Comparison Views

94% willing to recommend

BMC Cloud Lifecycle Management

New Relic

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Cloud Lifecycle Management and New Relic are competitive products in the realm of cloud solutions and performance monitoring. BMC tends to lead in pricing and support, while New Relic has an advantage due to its feature-rich offerings.

Features: BMC Cloud Lifecycle Management includes comprehensive automation, resource optimization, and scalability, which cater to efficient cloud management needs. New Relic provides extensive application performance monitoring, infrastructure monitoring, and detailed analytics, making it a robust tool for performance insights.

Room for Improvement: BMC Cloud Lifecycle Management could benefit from enhanced integration capabilities, improved user interface, and expanded analytics features. New Relic might enhance its cost efficiency, streamline complex reporting features, and improve integrations with more cloud platforms.

Ease of Deployment and Customer Service: BMC Cloud Lifecycle Management offers a structured deployment model with strong support, facilitating smooth integration. New Relic emphasizes a rapid and straightforward deployment process, with responsive customer service, ensuring quick implementation.

Pricing and ROI: BMC Cloud Lifecycle Management is noted for a competitive pricing structure, offering good ROI through cost-effective management. New Relic comes with a higher price tag but provides significant ROI through its advanced features and performance insights.

To learn more, read our detailed BMC Cloud Lifecycle Management vs. New Relic Report (Updated: September 2026).

Buyer's Guide

BMC Cloud Lifecycle Management vs. New Relic

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Cloud Lifecycle Management

Ranking in Cloud Monitoring Software

40th

Average Rating

7.8

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

Cloud Management (41st)

New Relic

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Cloud Monitoring Software category, the mindshare of BMC Cloud Lifecycle Management is 0.8%, up from 0.3% compared to the previous year. The mindshare of New Relic is 3.6%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
BMC Cloud Lifecycle Management	0.8%
Other	95.6%

Cloud Monitoring Software

Featured Reviews

Entprssol67

Enterprise Solution Architect at a computer software company with 5,001-10,000 employees

Helps design blueprints in a cloud environment but the support is a major problem

One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe. We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Assesses change impact or completes an audit using multiple dashboard views."

"We have many regions where more than 10000 servers are deployed, so it helps in patching and hardening of servers."

"Allowing systems to be provisioned in a wide range of environments, such as Azure, AWS, or on-premise, reduces the level of training required as well as creates consistency across the board."

"It's helped us with our automation."

"CLM has a multi-cloud portal because they have the resources to implement in various environments in various ports."

"By allowing end users to request their own services, the request process for systems is much quicker and more accurate."

"You can tie together your public and private cloud infrastructure into a "single pane of glass"."

"Integrates role-based access control with pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP documentation and remediation."

More BMC Cloud Lifecycle Management pros

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"Overall, it improves the experience of the customers and site users."

"Reduced the worry in supporting live websites."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"Please go ahead and try this and you won't regret having it."

"However, as a dev-ops tool, it has been priceless."

More New Relic pros

Cons

"Needs integrations with other providers to provide a custom public cloud environment."

"One of the major problems is that support is not so good."

"The installation and configuration can be tricky due to it being built on Remedy."

"Going to BMC for PS is not at all recommended from my experience."

"It was complex as it does not include a good, extensive feasibility and compatibility guide."

"Mobile APP's Performance Monitoring."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"If they added the monitoring to the ops-server side, it would be better."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."

"I find New Relic to be somewhat expensive."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

More New Relic cons

Pricing and Cost Advice

Information not available

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The price was one of the reasons we chose this solution."

"I think the pricing is reasonable."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"This is an expensive product."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

16%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

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Amazon CloudWatch vs BMC Cloud Lifecycle Management

Compared 4% of the time

LogicMonitor vs BMC Cloud Lifecycle Management

Compared 4% of the time

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Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

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Product Reports

Buyer's Guide

Cloud Management

October 2026

Download BMC Cloud Lifecycle Management product report

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Also Known As

BMC CLM

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

BMC Cloud Lifecycle Management provides an efficient cloud management platform designed to streamline the deployment and administration of cloud services, catering to enterprises seeking enhanced control and flexibility in their IT environments.

Specifically crafted for cloud environments, BMC Cloud Lifecycle Management enables users to automate the provisioning of cloud services and resources. It enhances operational efficiency by orchestrating complex workflows that are time-consuming while reducing errors and inconsistencies. Organizations can achieve higher agility and scalability, adapting swiftly to changing demands. With its robust policy-driven framework, it ensures compliance and governance are maintained throughout the cloud lifecycle.

What are the most important features?

Automated Provisioning: Reduces manual intervention and accelerates service delivery.
Self-Service Portal: Empowers users to request and manage resources independently.
Compliance Management: Ensures adherence to set policies and standards.
Multi-Cloud Support: Facilitates seamless operations across different cloud environments.

What benefits or ROI should be evaluated?

Cost Optimization: Efficiently utilize resources to minimize expenses.
Scalability: Easily expand infrastructure to meet growing demands.
Improved Time-to-Market: Quickly launch and manage cloud services.
Enhanced Security: Maintain robust security protocols within cloud landscapes.

BMC Cloud Lifecycle Management is actively implemented across industries such as finance, healthcare, and retail, where agile IT services are crucial. For instance, in healthcare, it facilitates rapid deployment of critical applications, ensuring that patient services are uninterrupted while maintaining strict compliance with industry regulations. In finance, it ensures the rapid scaling of resources in response to market fluctuations, maintaining performance and compliance.

BMC Helix

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

JDA Software, Morningstar, Orange Business Services, Wipro

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

BMC Cloud Lifecycle Management vs. New Relic

September 2026

Free Report: BMC Cloud Lifecycle Management vs. New Relic

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