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BMC TrueSight Operations Management vs OpenText Operations Bridge comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Ranking in Cloud Monitoring Software
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), IT Infrastructure Monitoring (26th), AIOps (8th)
OpenText Operations Bridge
Ranking in Event Monitoring
8th
Ranking in Cloud Monitoring Software
30th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
IT Operations Analytics (10th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.7%, down from 16.2% compared to the previous year. The mindshare of OpenText Operations Bridge is 5.8%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is a scalable solution."
"The tool is flexible enough to be customized based on customer requirements."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"It is a stable solution."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"You can create an application topology that shows relationships between different components."
"It's a very good product overall."
"The initial setup is pretty straightforward. It's not complex at all."
"The most valuable features of the solution are its grouping scripts and event focus."
"I've found the solution to be very scalable."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
"I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."
"The integration with the ticketing tool makes sure that there is a record for every issue."
 

Cons

"The pricing could be better."
"It would be better if the initial setup and deployment were more straightforward."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"BMC's online documentation is often incorrect or incomplete."
"BMC TrueSight Operations Management could improve the reporting."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."
"The pricing could be improved."
"The price is quite expensive, and because of this, we may try another solution."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."
"The pricing is a bit expensive for smaller companies."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
 

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Other products are more expensive than BMC TrueSight."
"They have changed the licensing fees."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The licensing cost for this solution is approximately $1,000 USD."
"It is competitive."
"Setup costs can be high depending on the partner, but it is worth it."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The cost is very high."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
Financial Services Firm
22%
Computer Software Company
14%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about BMC TrueSight Operations Management vs. OpenText Operations Bridge and other solutions. Updated: February 2025.
845,040 professionals have used our research since 2012.