BMC TrueSight and eG Enterprise are two leading products in the IT operations management field. BMC TrueSight appears to have a slight edge due to its robust event management and diverse asset monitoring capabilities.
Features: BMC TrueSight is recognized for its integrated platform and extensive event management capabilities. The product offers features like Knowledge Modules, signature baselines, and automation. Its ability to monitor global data center assets from a single pane of glass is a significant benefit. On the other hand, eG Enterprise provides end-to-end monitoring across the OSI model with a strong emphasis on custom monitoring tests. It is highly effective in Citrix environment monitoring and user behavior analytics.
Room for Improvement: BMC TrueSight could improve cloud monitoring stability, reduce resource deployment requirements, and simplify license management. Enhancements in reporting and application monitoring are also suggested. eG Enterprise needs better integration with new technologies and improved interface intuitiveness. Licensing costs and dashboard improvements are noted as areas for enhancement.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment is often complex and resource-intensive. Customer service varies, with some users reporting longer resolution times. eG Enterprise allows for both on-premises and cloud deployment, offering more flexibility. Its customer support is generally dependable, though some users seek more straightforward processes.
Pricing and ROI: BMC TrueSight is considered expensive, with a complex licensing model, but it can reduce IT operations costs through integration. eG Enterprise offers competitive pricing with flexible licensing, seen as more cost-effective for smaller enterprises. Both products deliver reasonable ROI through enhanced operational efficiencies and reduced incident management costs.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.0% |
| eG Enterprise | 0.7% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
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