BMC TrueSight and eG Enterprise are two powerful solutions within the monitoring and event management software category. eG Enterprise appears to have an advantage due to easier deployment and favorable pricing options, making it more appealing for businesses seeking cost-efficient, comprehensive monitoring.
Features: BMC TrueSight offers comprehensive monitoring across diverse data types, which aids in efficient event management and root cause identification. Its integrated platform, accompanied by extensive knowledge modules, enhances its monitoring capabilities. eG Enterprise provides robust end-to-end monitoring with simplified configuration. It delivers in-depth insights into user response times and behaviors and monitors infrastructure elements effectively, all presented through a user-friendly interface.
Room for Improvement: BMC TrueSight needs to enhance application performance monitoring and cloud monitoring capabilities. Its complexity and the resources necessary for implementation are considered drawbacks. eG Enterprise could improve interface usability and offer more flexible dashboard customization. Both solutions could benefit from more competitive pricing and licensing structures.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment is complex and resource-intensive, with mixed reviews on customer service, particularly regarding support responsiveness. eG Enterprise offers both cloud and on-premises deployment, though its interface can be counterintuitive. Customer support is generally competent but requires faster service and better continuity.
Pricing and ROI: BMC TrueSight has a higher cost structure with licensing based on endpoints and support services. However, it potentially provides cost savings through reduced operational expenses over time. eG Enterprise's pricing is more favorable, often cheaper than competitors, with simpler licensing models offering better flexibility. Both solutions are seen as valuable investments due to their potential for reducing operational costs.
I'm also very satisfied with the integration of eG Enterprise into the APIs, into trouble ticketing, and into advanced reporting.
Our customers see excellent return on investment because eG Enterprise helps anticipate problems, saving money in the long run.
I would rate their technical support a nine out of ten.
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
There are some complexities with deployment that could be improved in BMC TrueSight.
For small and medium businesses, eG Enterprise is usually too expensive.
I think the overall licensing models of eG Enterprise could be changed and adapted to a more flexible, more agile structure.
BMC TrueSight licensing costs are on the more expensive side.
The pricing is per user per year and varies depending on the components being monitored.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features.
User satisfaction with eG Enterprise is really the key component now, so if you go to VDI or RDH, any of those platforms, you get the total end-to-end user experience because they do have endpoint monitoring now as well, and that was the feature that was lacking before.
| Product | Mindshare (%) |
|---|---|
| BMC TrueSight | 1.2% |
| eG Enterprise | 0.8% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
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